The CSR Dan Boehling at the Midlothian location provided unprofessional customer service. His mannerism was down right unpleasant and unnecessary. He seemed as if I was taking up his time and did not want to provide me with the best customer service possible. He...
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Review
#1355934 Review #1355934 is a subjective opinion of poster.
Service
Salesstaff Customer Care
Cons
  • Csr dan boehling
Reason of review
Poor customer service
MAY OF 2016....Carmax sold my husband a car with three recalls. The closer talked fast and low so we couldn't hear what she was saying. We could never have bought a car with one recall much less one with 3 RECALLS. Still trying to get manufactorer to fix it! They are...
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1 comment
Anonymous
#1416891

I hate to tell you this, but this is extremely common ... and not considered bad practice.

Most dealerships do this, and there's nothing illegal about the practice.

I, myself, have purchased used cars with active and unfixed recalls.

No big deal. Take them to an authorized dealer, have them fixed.

Review
#1162988 Review #1162988 is a subjective opinion of poster.
Product
Mercedes Benz Car
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
provide me with a safe rental car until the car is fixed by the manufacturer
2.1
Details
Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I wanted to go pick up the vice from Laurel which is about a 3 hour drive. The rep from lynchburg va encouraged me to...
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Review
#1075498 Review #1075498 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service

Terrible | Carmax review from Virginia Beach, Virginia

1.0
Details
My rep was Bobby Clarke. He gave me false information about the process at which they run your credit. He told the there would only be 1 inquiry and it would only be there for 3 months at the max. After checking my credit a few days later there were a total of 10 new inquiries. I emailed him 3 times about this and still have yet to get a response.
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Review
#1134781 Review #1134781 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Carmax 7110 is a horrible place to work. The upper management team treats people horribly . Good hard working people are fired or forced to quit based on fabricated lies and the worst are allowed to do whatever they please because they are buddies with other upper...
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106 comments
Anonymous
#932057

CarMax Rip-off? Not a rip-off?

You be the judge. Doral Florida Office Florida

The following is a statement of my personal opinion.

This might not really be a rip-off, but a head's up to anyone thinking of working at CarMax.

I worked there three years and found the pay for Sales Consultants to be way below the industry standard.

No matter what kind of car you sell, how much the company makes on it, or if it's new or used, you only get $150.00 per car. If you sell an extended service plan, you will get an additional $100.00 for that. If someone comes in and sells you their car, without purchasing a car, you get $50.00.

However, if someone trades a car in, you do NOT get the $50.00 for it.

What really sucks in addition to the low pay is that the CarMax sales consultant is doing THREE jobs in one. He is not only a salesman, but he also does the job of the Closing Manager and Finance Manager. There are increases in pay but it's hard to obtain. If you sell 15 cars per month for six months in a row, they will give you an extra $10 per car, NOT RETROACTIVE!

(A 10 dollar raise is little more than an insult.) If you can not maintain that level of sales, guess what? You go back down to $150.00 per car again. There are benefits at CarMax, but they are not outstanding. You can get in on health/dental/vision insurance, but you pay for it.

I imagine my insurance coverage at CarMax didn't cost the company a dime. So, is it really a benefit? The processing fee that every customer pays at CarMax is $149.00. The Sales Consultant gets $150.00.

Figure it out... How much does it cost CarMax when a Sales Consultant sells a car? 150.00 - 149.00 = $1.00!!!! What about their claim to be in the Fortune 100 "Best Companies to Work For?" That's nonsense.

If you understand how that award is given out, you understand that it means NOTHING. CarMax is taking advantage and making a fool out of their Sales Consultants. It's a shame, because many of the guys I knew are really honest individuals who really do try to help their customers. At the store where I worked, there was a problem with favoritism.

I can not say this is the situation at every store. Another thing I did not like about working at CarMax was that I don't believe any of the cars go through a real 125 point inspection. I know at least one case for certain. I bought a car from a guy who brought it in just to sell it.

He did not buy a car from me. Three hours later the car was on the lot with a window sticker on it. I can't believe a 125 point inspection can be performed in under 3 hours! And yes, there are cars on the CarMax lot that are JUNK.

A lot of us sales consultants were ASHAMED to show some of the poorer examples. You have to be careful at ANY car dealer. BOTTOM LINE: If you ain't selling 20 cars per month, 65% of them with the extended warranty, and buying at least 10 cars per month, you are NOT going to make a living at CarMax. WARNING FOR SHOPPERS: There are *** sales consultants at CarMax who WILL lie to you.

Not all of them, and not the majority in my experience, but there are a few. There isn't much they can lie to you about, since the prices are fixed, but be careful as you would anywhere. HINT: If you feel uncomfortable with someone you're working with at CarMax, come back EIGHT DAYS LATER. The sales commission split policy is seven days.

In other words... if you are stuck with a *** one night, and come back 7 days later that *** will get half the commission, while the good guy you now have will only get half of what he deserves. This is NOT the case AFTER the seventh day. AND: If you meet a real gentleman CarMax Salesman who you like, KEEP HIS CARD.

Even if you come back months later, you can use the www.carmax.com website to select a car, then CALL HIM FIRST AND SET AN APPOINTMENT to see the car. That way, if you do buy a car, a good guy will get the little money CarMax gives him. (So that you won't be helping out some *** you just met!) All this said and done, I will say that I would still consider doing business at CarMax. Just because I didn't like a few things about working there doesn't mean they don't have good cars.

Just be very alert... just like shopping anywhere else. At least they have the GREAT policy (for the customer) of a 5 day return policy. OH - that reminds me!

About the return policy. If a customer returns a car... Guess what? The Sales Consultant gets DOCKED for the sale, even thought he did all the work.

This is another UNFAIR CarMax practice.

After all, the Salesman did the work, it is not HIS return policy, but CarMax's. (Another way CarMax screws their salesmen!) Anonymous observer Doral Florida Office, Florida U.S.A.

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Review
#263667 Review #263667 is a subjective opinion of poster.
1.0
Details
I which I would have seen this earlier before a purchase a car from them,it's funny how they rip me off sold me a peace of *** car over priced the car,they didn't gave me q full detail about the car they told me some and hide the rest when I tried to return the car...
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Review
#847182 Review #847182 is a subjective opinion of poster.
Reason of review
Damaged or defective
Carmax is just another car dealer who will not, contrary to what they want you to believe, will not disclose an accident shown clearly on a Carfax report. We purchased a 2007 BMW in 2011, took it in today at the same Northern Virginia location to trade for a 2012 BMW,...
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1 comment
Anonymous
#1208828

That's what happened with me. I bought a 2015 Nissan Altima and took it to the Nissan dealer to have a warranty repair done.

The Nissan dealer told me that the repair could not be covered because the vehicle had been in an accident and wasn't repaired correctly. The front panel on the frame was bent. I took pictures of everything and took it to CarMax

the service manager *** at CarMax told me that I'm responsible for the damage on the vehicle because they did not sell the vehicle with damage.

I found the website vehiclehistory.com that showed the vehicle was involved in an accident and sold at a salvage auction about 1 year before CarMax sold it to me.

I sent a letter to the general manager and sent a copy to the corporate HQ of CarMax and they still said that they are not responsible for the damage. I have hired an attorney to sue them for fraud.

Review
#912962 Review #912962 is a subjective opinion of poster.
Product
Bmw Car
Reason of review
Not as described/ advertised

Carmax Car Repair Review

4.7
Details
Midlo VA Carmax. Fixed my car just like they said they would. They even paid for the tow. Fast service. I remain their customer. I've no relationship with this company other than I've sold them 4 cars and bought 3. I've always chosen low mileage vehicles and paid for the service plan and have been very satisfied.
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Review
#845716 Review #845716 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Good quality

I've Had No Issues | Carmax review from Reston, Virginia

Reading the comments here is very interesting, I've purchased and sold 2 vehicles at Carmax in the past and have not experienced any issues. I've never had to pay out of pocket with the extended warranty. On the trade ins, I've always received more from Carmax than other dealers were offering. I would suggest that potential buyers do their homework ideally prior to purchasing, but definitely within the 5days after the purchase. I love the 5 day cancellation policy, it's one of the reasons I originally went to Carmax and for someone that does not like to back and forth of the sales game at other car dealers Carmax is ideal. I'm not sure if the issues experienced at in certain geographical markets, but on the east coast from NY down to FL Carmax has been an overrall great way to purchase a car. Why would anyone car about their profit margin as long as the buyer and sellers of cars feel they receive a fair deal at Carmax and have a good experience. This is business 1st, and as in any business deal the buyer should beware...Do your homework!!!
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2 comments
Frankie S
#1009663

There are many other sites to see carmax reviews, complaints and comments. I happened to Google " why does carmax have so many negative reviews" and found many interesting sites.

carmax was rated 55.02 out of a possible 200 on one of the sites.

I found it sad that in the "friendly" category they received a 9 out of 10!! Take a look around the internet and see what customers are complaining about!

Anonymous
#1007584

I have also dealt with Carmax on several occasions and NEVER had any problems with them.

I too have sold about 3 cars to them and purchased 1 and always recieved more from them than anywhere else, in fact, if anything i was pleasently surprised and shocked at how much I was given for the cars I sold.

The process has always been very fast, easy and straight forward with no hassels or games.

I'm surprised at all of the complaints but then that's what this website is for. I suggest keeping an open mind and giving them a try.

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Review
#660721 Review #660721 is a subjective opinion of poster.
Reason of review
Fair pricing

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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Carmax Questions
Bought this car for my son who is in college. Overall easy buying process but the 125 point inspection is almost worthless. I was replacing rotors, pads, tires just after three weeks. Windshield wiper reservoir had a crack in it and fluid rushed out over my garage...
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Review
#769457 Review #769457 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Friendly
Cons
  • False claims
Reason of review
eventually fixed some of the problems