CARMAX HAS THE WORST CUSTOMER SERVICE AND THE RUDEST SALES PEOPLE .these people don't care about us the customers and they don't care if you buy from them or not .
they are unprofessional and disrespectfull . stay away from they. their prices are higher than everybody else . i test drove a honda accord and i was about to buy it until i was treated in a very bad way by the sales person named Lorenzo and his manager .
so i took my business somewhere else .their website was showing features in the car that the car did not have and their answer was an honest mistake but that is misleading to us customers and they refused to lower the price because the sticker was showing power seats and the car had manual seats
Monetary Loss: $3500.