I purchased a 2003 Toyota Highlander from Carmax in Morrow, GA. I love this vehicle.
The first week of driving the car I noticed a wah wah sound at 30 mph. It also had a clanking noise in the front. I took it in to their service department and after a week I was told the car was ready. When I went to pick it up the car had the same issues.
I was told they could not duplicate the noise. I put it back in for repairs. I was told they replaced a broken brake caliper and the noise I was hearing was the tires. They are cupped.
They rotated the tires and said the problem was fixed. The noise is still there. I was told they would put 4 brand new tires on the car if the noise did not stop. After 6 weeks it is still in the shop and now they will only replace 2 of the tires with a poor quality brand that is not suitable for the car.
I explained to the manager this is not satisfactory. I asked him if he would put in writing that the tires are safe and would not wear out prematurely. He refused of course. I have contacted the home office but have yet to get a response.
Do not buy from Carmax. They do not inspect their vehicles, sell unsafe cars and refuse to repair the junk they sell. I am not picking up my car until the tires are replaced and the noise is gone. My next step is to contact a consumer advocate at a local news station.
Maybe some free publicity will help them do the right thing. BUYER BEWARE!
Monetary Loss: $14000.