Fort Lauderdale, Florida
Not resolved

This place is a Scam . The appraiser did not put down all the features my car has and he calculated it as 75K miles when my car has 69K . Of course the offer will be below average. When my husband asked him why he did that all he had to say was " This is our offer take it or leave it" Will never go back again or recommend anyone" Carmax offers for your car are a joke and they want to sell you their cars for double of what they are worth. After reading all the reviews now I see how they operate........

Product or Service Mentioned: Carmax Mercedes Car Trade-in.

Reason of review: Poor customer service.

Monetary Loss: $2200.

Preferred solution: Let the company propose a solution.

Carmax Cons: Customer service.

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They are a bunch of crooks. They either sell you a car which has all kind of problems for the normal price or they *** over for about 7000 on a good a good car.

Never buy a car from CarMax. Go to the reputable dealer and buy certified pre-owned.


They are a bunch of thieves. They sold me a car which was 5 years and 8 months old for $17000.

Car only had 11000 miles. For that much I should have got car which is not older than 16 months and had 11000 miles.

The lady told miles miles miles not the age determine the value of the car.

They will do anything to *** over.

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