This place is a Scam . The appraiser did not put down all the features my car has and he calculated it as 75K miles when my car has 69K . Of course the offer will be below average. When my husband asked him why he did that all he had to say was " This is our offer take it or leave it" Will never go back again or recommend anyone" Carmax offers for your car are a joke and they want to sell you their cars for double of what they are worth. After reading all the reviews now I see how they operate........
Product or Service Mentioned: Carmax Mercedes Car Trade-in.
Reason of review: Poor customer service.
Monetary Loss: $2200.
Preferred solution: Let the company propose a solution.
Carmax Cons: Customer service.