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Today CARMAX bought back my LEXUS obtained a bit over month ago. In the experience I have learned hw things work.

The buyers go to auctions and pay top price for damaged cars that have no previous history. Of course they are happy to show you different history reports because it stops at auction. The game is CARMAX takes the car back to repair shop and does a cheap repair job, but does not report. Under this method you may buy a car

hit on every side, but if the frame is not bent it is not considered damaged and not reported to tracking companies.

I have found the only current customer accurate report is to get the servive records of what has been done to the car before being put on lot. Currently if you demand this, it reflects bodywork done but not disclosed.

If you are going to try and do business try to get records and take it to reputable body shop to look for damage signs . watch out

Location: Greensboro, North Carolina

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Guest

My wife and I made multiple visits to carmax over a two week period. We asked multiple times what documents we needed to purchase a car. We had approved financing AND cash in hand to put down. On our 3rd visit to the store, we find out that they do not accept an expired license with the temporary DMV paper that says the valid license is on its way.

At any rate, despite being told the general manager would contact us, nearly a dozen phone calls, and 3 more trips to the store in Raleigh, NC we have still never been contacted by the general manager.

Our credit rating was also affected despite what was told to us by Carmax employees.

You would think that asking "what do we need to bring to buy a car today" would be a straight forward question, but in fact, it is not.

We were offered the same car, we had wanted to buy 2 weeks earlier, as a solution to the hours of time over 5 visits and a dozen phone calls that were spent in dealing with Carmax.

My wife was also told that she was here on an expired visa when we attempted to use her passport to purchase a car. This is also incorrect. I don't know why I had a sales manager at Carmax telling my wife that she is essentially here illegally when 1) she is not and 2) we're there to buy a car, cash in hand with approved financing.

CarMax

We received your complaint here at CarMax. We would like to hear more about your experience. Call us at 800-519-**** 8:30a-8p EST if you would like to share.

Guest

What does repaired body damage have to do with a rip off? Cars spend most of their lives being driven and get scratches, dents, dings and damaged.

These things need to be repaired or the paint or metal of the body can be further damaged being open to the elements. Much like the house you live in, which has to have its siding replaced, painted, wood work done, etc. a car is the same way. On the surface, your concern is understandable, but not valid.

All cars, like all products, will need repair over time.

If you are purchasing a used home, do you make sure there has never been *** in the dry wall? That the walls were never painted?

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