State: Texas City: Houston Product: Carmax Repair Clear all filters (2 of 62 reviews match)
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July 10, 2012 Carmax Ripped me off! I bought a car from the Carmax at the 59 South and Hillcroft location (SW Freeway) on June 4th. I put $6000 dollars down on the vehicle. I had to take the car back on June 6th because of a noise that was evidence something was...
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3 comments
Anonymous
#559118

It is amazing how many customers are totally dissatisfied!

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Review
#330761 Review #330761 is a subjective opinion of poster.
Service
Carmax Repair

Carmax - Car Max Houston - Cypress Fairbanks

We purchased a VW bug in December from Car Max. On April 12 the drivers window refused to roll up. Carmax fixed the window under warranty and all was good until May 12 when the whole driver's side interior door panel fell off. Upon closer inspection the three attachment points along the bottom edge of the panel were gone. Not broken - but completly gone. You would have had to lay down to see the damage with the door panel installed. I returned ot Car max and was told to stick it. They were basically insulted that I would try to pin this on them. They told me that my daughter HAD to be lieing. I have bought 6 cars from Car Max since 1998 - I will never go back thanks to MJ and Manny at the Houston - Cypress Fairbanks location.
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3 comments
Anonymous
#479458

NEVER EVER GO THERE!!! THE WORST OF THE WORST!!

DEALERSHIPS ARE HEAVEN COMPARED TO THESE CARSUX SCAMMERS!!! LIVE AND LEARN, FOLKS!!

Anonymous
#476992

Thanks for the heads up. I won't be going there.

Anonymous
#152670

I completely agree with the level of service specified by this customer. I purchased an 2005 honda pilot from these guys, which had a awfully strong air freshner , it slowly wore off and the car began smelling of cigarette smoke.Since we just had a baby, I took the car for detail carwash job and the guys told me they pulled really dark brown nicotine stains when they gave a good scrub on all the exposed plastic/ABS surfaces inside the car.We dont smoke, Carmax Cyfair sold us an awfully Unclean Car.

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Review
#182862 Review #182862 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$352

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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