State: Texas City: Houston Clear all filters (31 of 1165 reviews match)
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1.9
Details
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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Review
#1321421 Review #1321421 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
5.0
Details
Well for starters I work at CarMax in Houston and we do things completely different. It sounds to me as though you are a disgruntled employee. You have only been there a month and you think you know how it work, obviously you don't. I am not only an employee, but I was...
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Review
#1196852 Review #1196852 is a subjective opinion of poster.
1.7
Details
They wanted me to buy another one that was in the store. I got pricing and deal in writing with agreement to include my shipping cost as part of this deal. When I got home, they called and said I would have to wait and see if other car came in before we could do the...
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Review
#1109847 Review #1109847 is a subjective opinion of poster.
Service
Carmax Shipping Service
Pros
  • Online buying choice
Cons
  • Customer service is a joke
  • Lack of communication
Reason of review
Problem with delivery
Loss
$599
Preferred solution
Full refund
Tags
  • poor accountabilty
1.2
Details
Continual ------ My Vehicle was Sold 1 week later for Also $5,000 Over what they Appraised it for & my 2009 C350 Mercedes, had Under 56,000 Mile's. Mind You! AGAIN I Took In With Me The Kelly Blue Book, and Present it to the Sale Person & to the Appraisal Guy, CarMax...
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Review
#1077982 Review #1077982 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Poor customer service
1.2
Details
I've been selling & buying Car's from CarMax for over 12 year's.. This last Car that I took in to Purchased a early Model, Mercedes Benz, and I tool in with me THE KELLY BLUE presented it to the Sale Man to give to the Appraisal Person wait on the Appraisal and the...
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2 comments
Anonymous
#1434425

I have a great idea for you. Call up Kelly Blue Book and ask them to meet you at one of their facilities, so that they can cut you a check for the value that you got from their website.

Oh wait? KBB doesn't. Come on people, its a business. If you do like it don't do business with them.

It's that simple. Don't et offended.

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Review
#1073200 Review #1073200 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Pricing issue
Loss
$500
Preferred solution
Problem Not! Resolved.
1.0
Details
I bought a 2015 Nissan Altima from CarMax - Southwest Freeway in Houston, TX on April 25, 2016. It had 13,120 miles on it and seemed like a good low mileage vehicle which was still under manufacturer warranty. On the week of August 15, 2016, I noticed that the...
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Review
#910001 Review #910001 is a subjective opinion of poster.
Product
2015 Nissan Altima Car
Cons
  • Sell salvage vehicles
  • Sell wrecked vehicles
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
Tags
  • Lemon Car Dealership
I have bought my last 3 cars from Carmax on Callaghan in San Antonio and am very satisfied. The concept of having multiple makes and models on one lot, no questions asked return policy, 30 day fix it policy, fair value on trade ins, no charge access to cars from nearby...
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Review
#904730 Review #904730 is a subjective opinion of poster.
Reason of review
Fair pricing

2011 Ford Fiesta Car Review

1.8
Details
I wont be buying another car from Carmax in my lifetime. The Service hours are very inconvenient for any working person who wants to keep their job without leaving work all the time to take their car. Plus they sold me two bad cars that no one wants to refinance or let me trade for a better car. No more Carmax for me.
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Review
#887792 Review #887792 is a subjective opinion of poster.
Product
2011 Ford Fiesta Car
Reason of review
Damaged or defective

Bmw Car Review

1.0
Details
One of the worst thinds i have done bought a 2007 bmw they said they done a 110 point inspection they lied since i had the car starter window motors battery now the fan quit sun roof quit also do not and i mean do not buy a car from car max the look you in the eye and lie they are worst than a mom and pops dealer ship do not buy from them
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Review
#880107 Review #880107 is a subjective opinion of poster.
Product
Bmw Car
Reason of review
Bad quality

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Latest Question

Carmax Questions
I left a VM for the service dept at 7:36 this morning...I called back @ 1:30 because no one every called me. Lesley is a really bad listener...I stated my name, year, make and model of my vehicle and explained the issue I was having with my vehicle. She asked if I...
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1 comment
Anonymous
#1145378

If you have maxcare take it t the dealer, not carmax. whatever you do, dont let them work on it.

Review
#829864 Review #829864 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service