Carmax Reviews in Dallas, Texas
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
(13 of 1165 reviews match)
Latest review first
Carmax review in Dallas, Texas: Car Max sold me a wrecked vehicle, but said it was never wrecked
I purchased a 2013 Mercedes in March 2014. Salesman said all was clear, no wrecks, that he was putting Car Fax in my records. I specifically asked it car had ever been wrecked, was told no. Went to trade it in a year later, Car Max said vehicle had been wrecked in June 2013, prior to me purchasing it. They offered to buy it back, but for way less than Blue Book and way less than the car was worth had it not been wrecked. I would never had purchased the car had I been told it was wrecked. Strangely, my paperwork copies do not include a copy of the Car Fax, or AutoCheck. Bottom line, they sell you a wrecked car, say it isn't wrecked, then when you try to trade it in, they now find out it was wrecked, and offer you less money for it. CROOKS.
Reason of review
Damaged or defective
We went to CarMax because they had a truck we really wanted and it was a great price. We planned on trading our newer vehicle with less miles. They appraised our vehicle $6,000 less than what we were quoted at a local, more reputable dealership. Needless to say, we...
I purchased a 2005 Nissan Pathfinder from Carmax in Arlington, TX in August this year on a Saturday. Sunday night, the check engine light is on. I called them Monday morning, and said that they couldn't get me into the dealership until friday. (conveniently AFTER the 5...
I recently bought a car at Carmax in Richmond. They treated me very well until I left the lot. Two of my tires are damaged after only 10 days of driving the vehicle. They refused to replace the tires and damaged rims because they consider this to be 'physical...
Seeing a car online in OK City,OK my son had it brought to the Garland Carmax. They said it had a problem that a tech was looking at because it wouldn't talk to the state computer for inspection purposes. They farmed it out to the local GMC dealer. Keep in mind...
Before I bought the car (brought to Houston from California), I checked in the trunk, which the spare tire well was FULL of water. Car salesman had me sit around about three hours while they "tested" the trunk, assured me it did not leak. I bought the car, then the...
I bought a used Nissan Murano at carmax. I had trouble from the start. I had it in the shop almost every 2 weeks for repair. One time the driver seat broke on me!! It was leaking oil on me another time and the car-max repair people told me to just put more oil in...
Purchase a Honda civic with a CarMax extended warranty. After 2 years my AC went out. I took it to my personal mechanic and he saw a small hole on the AC condenser. Which he said that it was likely cause by a small rock in the freeway so I agree. But I remembered I had...
CARMAX RUDE NON-PROFESSIONAL SALES MANAGER
This is at the winston salem ,nc store. Sales people are ok but the sales manager who couldn't understand anything but his arrogance. I paid 249 dollars to transfer a car "MDX 2011 with 3300 miles " from virginia, they did there walkthrough while in virgnia which is a joke saying car is new. They car had paint stains and the left passenger door has been 's a used car meddled with and when i pointed it to him he goes well it's a used car what else do you want , we will fix it and then you have to buy it in 3 days , i was determined to know why do we have to fix a door on this car since the images on the car didn't show it had a problem in it. I tried telling him this isn't what you promised and i want my transfer fee. And here comes the trick , he says he doesn't care about what's wrong with the car this was my cost to get it transfered although it has nothing to do with what they checked before transferring it to Winston Salem.Mr. Precious time quoted i ain't got all day for you" Sales Manager" , then what the *** are you here for. This is the type of customer service they give to people buying a 45 Grand car from them expect what is it for smaller cars.
Dec 23, 2010 - I test drove and decided to buy a 2009 Ford Focus. The sales person took me to one of the small offices where they do a credit check for financing. Their interest rate was very high though my credit is excellent. I opted to pay cash. After I'd cut them...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Carmax? What happened? What can we help you with?