State: Texas Product: Carmax Vehicle Inspection Clear all filters (5 of 17 reviews match)
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I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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#1321421 Review #1321421 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Buyer Beware!! CarMax doe's not check for open recalls they claim they provide the customer with information to check. This simply is not true, it IS NOT the customers responsibility to ensure the safety and reliability of the vehicle that they are purchasing after all...
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7 comments
Anonymous
#1124177

There IS a class action to force CarMax to repair open recalls. Call 1-800-279-6996 or email josephsantoli@aol.com to report similar problems.

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#512547 Review #512547 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
We were interested in viewing a Honda Odyssey that we found on the carmax website. It was at the San Antonio location. When we got there, the sales clerk (Chris) admitted he had only been there for 5 months. He had 6 hours notice that we were coming to view the...
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8 comments
Anonymous
#740781

Seems like you're asking them to do things they can't do. Go in with realistic expectations and you won't be disappointed. Having a new sales person might have been problematic, but they have to start somewhere!

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#195587 Review #195587 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
I purchased a 2005 Chrysler Pacifica Touring from the Dulles Carmax in July of '09, I also purchased the Carmax extended warranty with it. At around 4 months into owning the vehicle, the transmission would slip once in awhile. During the snowstorm of...
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2 comments
Anonymous
#117121

Carmax warranties are probably the worst in existence.

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#172116 Review #172116 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Loss
$4400
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
I wish I had discovered this website before I had a horrifying car buying experience with CarMax. I didn't know this was the way car buying was supposed to be. CarMax also sold me a flooded vehicle. It was a 2007 Saab that had extensive salt water damage, rust and...
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13 comments
Anonymous
#873310

How *** is someone to buy another car from the same place that already sold you a POS?

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#150473 Review #150473 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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