State: Texas Product: Carmax Loan Clear all filters (2 of 32 reviews match)

Carmax review

I wonder how many customers are visiting their showroom now after the report on 20/20 ? I can't wait to see what happens next. My car has had $12,0000 in repairs done since I bought it in 2012, there is no way my car was inspected or reconditioned. And the worse thing is Camax burys the buyer so deep in the loan there is no way out! I am still $6000.00 upside down after two years. Carmax needs to be forced out of business and made to reimburse their customers or clear their loans. My loan is financed thru Carmax that may end up being a good thing.
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Alot. Sold millons compared to only so many complaints.

Have you ever noticed there is nobody posting when they are happy. Haters

Frankie S

They are suppose to be happy and satisfied jerky!! Are you kidding me right now?

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#569718 Review #569718 is a subjective opinion of poster.
Carmax Loan
Reason of review
Poor customer service
I went into carmax at Austin,Tx location. I saw a nice jetta for $9'000. I told the saleman I got 7'000 dollars in the envelope for down payment that is huge down. saleman check online to approve me for $2'000 loan left over. they denie me and saleman and manager...
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Having worked for a bank as a loan officer, I can tell you that in some cases a loan can get denied for having too much down. It sounds like that might be the case here.

My bank would routinely reject car loans for less than $5k on the basis that they were easy targets for insurance fraud. That may be a factor in your denial...

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#409152 Review #409152 is a subjective opinion of poster.
Carmax Loan

Contact Carmax Customer Service

Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
(800) 519-1511
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