State: Texas Clear all filters (106 of 1165 reviews match)
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Carmax review in San Antonio North, Texas: Don’t do it

1.0
Details
They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!
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Review
#1726198 Review #1726198 is a subjective opinion of poster.
Pros
  • Ease of shoipping from home
Cons
  • There are too many to list
Reason of review
check my credit even after I told them I was not interested
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Horrilbe Customer Service
1.1
Details
My wife and I were thinking of buying a car from Carmax but downsizing from two vehicles to one. First, they did not even come close to what we were asking but offered to buy my wife's Tahoe. I knew what the payoff was in her car and they showed us what they would give...
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Review
#1614786 Review #1614786 is a subjective opinion of poster.
Pros
  • Sales associate was pleasant
Cons
  • Insincerity
  • Not honest
Reason of review
You lie
Loss
$2300
Preferred solution
I should not have to pay for your mistake
Tags
  • Waste Of Time

Carmax review in Tyler, Texas: Payments

I couldn't talk to anybody because of it being Sunday
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Review
#1345023 Review #1345023 is a subjective opinion of poster.
Reason of review
Trying to push my payment back 1 week in between jobs
1.9
Details
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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Review
#1321421 Review #1321421 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
2.3
Details
Last time I've bought from CarMax it was fast, simple, easy. We had a car shipped in from out of state. The salesman was prompt to answer questions and gave me exact details of the documents I needed to collect so I decided to buy there again. This time, it's a total...
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Review
#1272570 Review #1272570 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service
5.0
Details
Well for starters I work at CarMax in Houston and we do things completely different. It sounds to me as though you are a disgruntled employee. You have only been there a month and you think you know how it work, obviously you don't. I am not only an employee, but I was...
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Review
#1196852 Review #1196852 is a subjective opinion of poster.
1.7
Details
They wanted me to buy another one that was in the store. I got pricing and deal in writing with agreement to include my shipping cost as part of this deal. When I got home, they called and said I would have to wait and see if other car came in before we could do the...
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Review
#1109847 Review #1109847 is a subjective opinion of poster.
Service
Carmax Shipping Service
Pros
  • Online buying choice
Cons
  • Customer service is a joke
  • Lack of communication
Reason of review
Problem with delivery
Loss
$599
Preferred solution
Full refund
Tags
  • poor accountabilty

Carmax review in San Antonio, Texas: Didn't help,rude bad,unhappy

1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Review
#1083129 Review #1083129 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.2
Details
Continual ------ My Vehicle was Sold 1 week later for Also $5,000 Over what they Appraised it for & my 2009 C350 Mercedes, had Under 56,000 Mile's. Mind You! AGAIN I Took In With Me The Kelly Blue Book, and Present it to the Sale Person & to the Appraisal Guy, CarMax...
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Review
#1077982 Review #1077982 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
1.2
Details
I've been selling & buying Car's from CarMax for over 12 year's.. This last Car that I took in to Purchased a early Model, Mercedes Benz, and I tool in with me THE KELLY BLUE presented it to the Sale Man to give to the Appraisal Person wait on the Appraisal and the...
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2 comments
Anonymous
#1434425

I have a great idea for you. Call up Kelly Blue Book and ask them to meet you at one of their facilities, so that they can cut you a check for the value that you got from their website.

Oh wait? KBB doesn't. Come on people, its a business. If you do like it don't do business with them.

It's that simple. Don't et offended.

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Review
#1073200 Review #1073200 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Pricing issue
Loss
$500
Preferred solution
Problem Not! Resolved.