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CarMax Memphis location service staffed with incompetents and management hard to contact.Fine print on "no hassle" return is that you return the car with no loaner and wait minimum of 5-6 days for check.

Initial inspection is a farce. Test drive limited to drive around the block-not enough to catch defects (squeak from engine on cold start and tires vibrate at interstate speed.) Stay away from CarMax. Fancy showroom and service bays are facades - focus is on profit not quality and customer satisfaction.

Will buy certified used car from new car dealer next, not from a sleazy used car chain store.

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Anonymous
#76931

Why would they give you a loaner if you return the car? Seriously??? If you were a dealership and someone returned your product would you give them a free car to drive around in for a few days while they shop at other dealerships?

And as for the test drive you could have told the sales consultant you want to drive farther than the normal route.

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