Carmax Reviews in Tennessee, USA
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Carmax review in Antioch, Tennessee: I want to know how much down for the nissan pathfounder
I saw this truck on Facebook when i call they say it no such thing
Review
Carmax review in Memphis, Tennessee: Won’t even give you Kelly Blue book value
Don’t waste your time or gas going to Carmax,I’m a 2nd owner of a 2011 vehicle, low mileage they $2800 below Blue Book and had the same vehicle on their lot for 2 1/2 times more selling price Damn Thieves I
Review
Service
Carmax Trade-in
Reason of review
Bad quality
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
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Review
Product
Car
Reason of review
Damaged or defective
After spending 60k on a vehicle I got the run around and then lied to on multiple occasions. At first there was no explanation about where the car was after being told it was on the way and then it took another two weeks. Once the car arrived I had to return to Carmax...
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Review
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Went to Carmax after 3 other big dealers looking at the same brand car. Carmax made us the lowest offer for our car, 15000 (KBB15800-16400). All the other dealers offers were over 16000. Carmax had the car we looked at priced over 2000 higher (per Carguru) than average...
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Review
Product
Car
Cons
- Value compaired to other dealers
Reason of review
Pricing issue
Auction prices for your car. The auction they referred to as a dealer only auction were both new and used car dealers go to sell and buy vehicles. They pay both a buy and sell fee at these auctions. Now having said that, Carmax only allows this average $$ for your...
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Review
Service
Carmax Trade-in
Reason of review
Pricing issue
Update by user Oct 20, 2016
Its week 6. The car got to a shop this week. Now we have to wait to see if Maxcare will honor the warranty.
Original review posted by user Sep 20, 2016
Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in...Review
Service
Carmax Car Repair
Cons
- Service manager
- Deceit
- That the car still has not been fixed
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Deliver product or service ordered
Have purchased 4 vehicles from Carmax. Each vehicle has had several issues. There is obviously a pattern. They are great to deal with before the purchase but after buying a vehicle do not expect any customer service at all. The Cool Springs, TN store is terrible about...
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Review
Product
Car
Cons
- Customer service
Reason of review
Damaged or defective
Tags
I purchased a 2012 Chevy Traverse in January 2016. Since I have had nothing but issues. I had the car die on me with 3 kids over the weekend so of course there is nothing Carmax can do for me. I luckily had Onstar and they came to help. I had to purchase a battery...
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3 comments
I actually did my homework and no I did not overpay. This suv was loaded with 43k miles.
It was about $1500 below book value. I appreciate your info though.
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Review
Product
2012 Chevrolet Traverse Car
Reason of review
Damaged or defective
Do not buy a car from CarMax the warranty is a joke and so is the services department. Took my car in and the guy said pop the hood so i can get a listen.... The car fired up and was loud and his response was that it was normal because thats how a Subaru sounds. Long...
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Review
Product
Car
Reason of review
Warranty issue
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I too bought a car from CarMax for my daughter. They said it was not in any collisions w/ paperwork to 'prove'.
The right doors had window and locking issues, sensor lights were coming on, and eventually the front door wouldn't even open. All with in the first week. Since car was still under factor warranty, I took it to the dealership, and dealer stated they could not fix it since it was in an accident. Really?
Took it back to CarMax for repair and stated that it WAS in an accident. They couldn't have cared less, but said that they would fix it.
After over two months, still no car, and had to hire an attorney to unwind the deal. It's still in process.