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Carmax review in Antioch, Tennessee: I want to know how much down for the nissan pathfounder

I saw this truck on Facebook when i call they say it no such thing
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Review
#1614014 Review #1614014 is a subjective opinion of poster.

Carmax review in Memphis, Tennessee: Won’t even give you Kelly Blue book value

2.0
Details
Don’t waste your time or gas going to Carmax,I’m a 2nd owner of a 2011 vehicle, low mileage they $2800 below Blue Book and had the same vehicle on their lot for 2 1/2 times more selling price Damn Thieves I
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Review
#1439318 Review #1439318 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Bad quality
1.9
Details
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
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1 comment
Anonymous
#1608051

I too bought a car from CarMax for my daughter. They said it was not in any collisions w/ paperwork to 'prove'.

The right doors had window and locking issues, sensor lights were coming on, and eventually the front door wouldn't even open. All with in the first week. Since car was still under factor warranty, I took it to the dealership, and dealer stated they could not fix it since it was in an accident. Really?

Took it back to CarMax for repair and stated that it WAS in an accident. They couldn't have cared less, but said that they would fix it.

After over two months, still no car, and had to hire an attorney to unwind the deal. It's still in process.

Review
#1356278 Review #1356278 is a subjective opinion of poster.
Product
Car
Reason of review
Damaged or defective
3.1
Details
After spending 60k on a vehicle I got the run around and then lied to on multiple occasions. At first there was no explanation about where the car was after being told it was on the way and then it took another two weeks. Once the car arrived I had to return to Carmax...
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Review
#1352064 Review #1352064 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Went to Carmax after 3 other big dealers looking at the same brand car. Carmax made us the lowest offer for our car, 15000 (KBB15800-16400). All the other dealers offers were over 16000. Carmax had the car we looked at priced over 2000 higher (per Carguru) than average...
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Review
#1096012 Review #1096012 is a subjective opinion of poster.
Product
Car
Cons
  • Value compaired to other dealers
Reason of review
Pricing issue
2.8
Details
Auction prices for your car. The auction they referred to as a dealer only auction were both new and used car dealers go to sell and buy vehicles. They pay both a buy and sell fee at these auctions. Now having said that, Carmax only allows this average $$ for your...
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Review
#1059753 Review #1059753 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Pricing issue
Do not buy a car from CarMax the warranty is a joke and so is the services department. Took my car in and the guy said pop the hood so i can get a listen.... The car fired up and was loud and his response was that it was normal because thats how a Subaru sounds. Long...
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Review
#930087 Review #930087 is a subjective opinion of poster.
Product
Car
Reason of review
Warranty issue
2.1
Details
Have purchased 4 vehicles from Carmax. Each vehicle has had several issues. There is obviously a pattern. They are great to deal with before the purchase but after buying a vehicle do not expect any customer service at all. The Cool Springs, TN store is terrible about...
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Review
#928977 Review #928977 is a subjective opinion of poster.
Product
Car
Cons
  • Customer service
Reason of review
Damaged or defective
Tags
  • lemon car dealerships
1.0
Details

Update by user Oct 20, 2016

Its week 6. The car got to a shop this week. Now we have to wait to see if Maxcare will honor the warranty.

Original review posted by user Sep 20, 2016

Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in...
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Review
#922271 Review #922271 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Service manager
  • Deceit
  • That the car still has not been fixed
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Deliver product or service ordered

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Customer Care Review

5.0
Details
I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct area no salesman every bothered me I ask to test drive it and showed them my driver livens and insurance card and they sent me on my way (no car salesman rode with me. Best car experience every. All paperwork finished in about one hour.
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Review
#913550 Review #913550 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service