Carmax Austin, TexasComplaints and Reviews

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2.1 Based on 208 reviews
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  • Customers like
    • Friendly 6
    • Ease of the process 5
    • Nice showroom 5
  • Customers don't like
    • Lies 14
    • False claims 11
    • Car histories 9
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Since purchasing my vehicle a little over a year ago, I have had nothing but problems with Carmax honoring both the warranty I bought for my Nissan Versa, and the alleged "quality check" that was supposed to have taken place before I bought the car. Carmax should acknowledge that I had to return to them five times just to get them to address the first major set of problems issues with my Versa's struts. I was given similar “technician cannot... Read more

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I went into carmax at Austin,Tx location. I saw a nice jetta for $9'000. I told the saleman I got 7'000 dollars in the envelope for down payment that is huge down. saleman check online to approve me for $2'000 loan left over. they denie me and saleman and manager hassling me into different car and I says no that car only and final. they kept saying let look at lot again and again I says same no that car for 7'000 down now or... Read more

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I bought a car one month ago from Car Max and it has been plagued with problems ever since. The battery has been replaced, the alternator has been replaced TWICE, an engine mount and two control arms replaced, and a fuel pump... and it still has major, MAJOR problems starting, in addition to an audible clunking sound when driving over bumps. It has been in for repair a total of four times, and I'm still having trouble. "Stressful" doesn't even... Read more

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I bought a Nissan Altima at Carmax with 18000 miles on it. The car had to be returned twice within 24 hours due to two different alarms appearing, in spite of their much flaunted claim that all used cars undergo a multipoint inspection program. I received the usual questionnaire after a few weeks regarding my satisfaction, never heard back from them Now a few months after the purchase I had a flat tire and took the car to my garage to have the... Read more

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I jus bought a 2008 Jeep at carmax for my daughter. We got it in Austin, Tx. We were really blown away at how nice they were to us and kept us posted. We found the car at another location. So when we got it my daughter was reallt happy to get it. Now I have had it for less than a month and the brakes squill, the front bumper is broke and the oil was very dirty and low. I have takin it back and they told me that the oil was fine and he told me I... Read more

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Took my daughter to car max and co signed for a car for her.From day one this car has been a mess.They said they repaired issues but my mechanic said they lied.I have the receipt where they said what they fixed.Only have had this car for 4 months.Going to take it back to car Max and sell it back to them.Not ever buying a car from them again.Next time will just get a clunker from Criegs least than I will know what I am buying.It is a... Read more

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On November 23, 2009, my birthday, I took the day off. The car I was driving, a 1997 Honda Civic LX, needed repairs, and I couldn't get anyone to look at it in a reasonable amount of time. The car had 219,000 miles on it, needed repairs, and needed an inspection. I decided it was time for a newer car. I'd been looking on Carmax's website for MINI Coopers, and I knew the ones they had were in my price range, and that I'd be able to afford one. So... Read more

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we purchased a kia spectra from car max in south austin has been about nine months. we recently tried to remove a tire and found out none of the lug nuts would come off .they just snap. i have called numerous times.sometimes im on hold for ever and they never come back or even return my,what do you do? the car was bought may 09 . it is a 2003 kia spectra which was bought for my college son and i worry constantly about... Read more

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Took my car to CarMax for appraisal...appraised at $7500 below a comparable model on their lot...bought this vehicle from CarMax in find out it apparently had body damage and had been repainted...CarMax showed me the CarFax but did not provide it to me. The salesman rattled on and on while my car was being appraised...I asked him numerous times to slow down and talk slower....he continued with his presention. I told the salesman that... Read more

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CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
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I wish I had discovered this website before I had a horrifying car buying experience with CarMax. I didn't know this was the way car buying was supposed to be. CarMax also sold me a flooded vehicle. It was a 2007 Saab that had extensive salt water damage, rust and corrosion. The vehicle had also been in a rear-end collision, which was never disclosed to me during the purchasing process. I discovered all of this extensive damage when I decided... Read more

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