State: Texas City: Austin Clear all filters (10 of 1036 reviews match)
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Since purchasing my vehicle a little over a year ago, I have had nothing but problems with Carmax honoring both the warranty I bought for my Nissan Versa, and the alleged "quality check" that was supposed to have taken place before I bought the car. Carmax should...
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Anonymous
Anonymous

Stephanie,Before going to Carmax, did you think to check them out on the Internet? Seek out reviews people have written about the company? When it comes to buying anything b...

1.0
I didn't like
  • Customer service after purchase
#700899
I went into carmax at Austin,Tx location. I saw a nice jetta for $9'000. I told the saleman I got 7'000 dollars in the envelope for down payment that is huge down. saleman check online to approve me for $2'000 loan left over. they denie me and saleman and manager...
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Anonymous
Anonymous

Having worked for a bank as a loan officer, I can tell you that in some cases a loan can get denied for having too much down. It sounds like that might be the case here. My ba...

SmackDaddy
SmackDaddy

I was a production technician at CarMax for several years. I now work for a VW dealer Volkswagens are a very different breed. Theymust be maintained & serviced regularly. In f...

#409152
I bought a car one month ago from Car Max and it has been plagued with problems ever since. The battery has been replaced, the alternator has been replaced TWICE, an engine mount and two control arms replaced, and a fuel pump... and it still has major, MAJOR problems...
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Anonymous
r***ader

Galileo Africa, you feel like you got ripped off, because you did get ripped off. Many issues with carmax vehicles should be FIXED before they sell them They DONT WANT TO FIX,...

Anonymous
r***ader

carmax practices suck. The managers and corporate are money hungry vultures that will do and say anything for a sale!! This is a dirty rotten unfair company, and reading these...

#295049
I bought a Nissan Altima at Carmax with 18000 miles on it. The car had to be returned twice within 24 hours due to two different alarms appearing, in spite of their much flaunted claim that all used cars undergo a multipoint inspection program. I received the usual...
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Anonymous
jimmyo

wow. thats some inspection they do.. was about to buy a corvette down here in fl from them.. I need to look somewhere else.

Anonymous
justme

well, thank you everyone. i had a car picked out that i thought i really wanted but something didn\'t feel right so i decided to read all of these comments and now i have cha...

#258528
I jus bought a 2008 Jeep at carmax for my daughter. We got it in Austin, Tx. We were really blown away at how nice they were to us and kept us posted. We found the car at another location. So when we got it my daughter was reallt happy to get it. Now I have had it for...
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carmaxccr2
carmaxccr2

We received your complaint and would appreciate the opportunity to assist you. Please call us at 800-519-1511, Monday - Friday 8:30 AM - 8:00 PM (EST).

#252597
Took my daughter to car max and co signed for a car for her.From day one this car has been a mess.They said they repaired issues but my mechanic said they lied.I have the receipt where they said what they fixed.Only have had this car for 4 months.Going to take it back...
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uncalar
uncalar

I just wanted to say that I bought a Pontiac Torrent from the CarMax dealership in Indianapolis and have been very pleased. I personally preferred my dealings with them over ...

Anonymous
RLG

Have you ever Purchased a \"service\" Had no Information on what you Purchased!! My bad !!after buying Three autos from CARMAX With Warenties!! Finaly Spoke to \\\"GOD \"F...

#188798

On November 23, 2009, my birthday, I took the day off. The car I was driving, a 1997 Honda Civic LX, needed repairs, and I couldn't get anyone to look at it in a reasonable amount of time. The car had 219,000 miles on it, needed repairs, and needed an inspection. I...
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Anonymous
r***ader

carmax will give customers the runaround. carmax will have you keep coming back, until the 30/60 day warranty is up. Like I said in many of my posts, carmax says they do a 125...

Anonymous
CarMax no ***cious

CarMax will never let you see what they have and haven\'t done to cars . Mostly techs sign a paper saying they inspected nobody double checks so if he says 50% brakes and the...

#188517
we purchased a kia spectra from car max in south austin texas.it has been about nine months. we recently tried to remove a tire and found out none of the lug nuts would come off .they just snap. i have called numerous times.sometimes im on hold for ever and they never...
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ringleader
r***ader

Sometimes carmax has the inappropriate rims on the vehicles they sell. I know someone that went to a tire company for tires, and they said "these are not the right rims for th...

Anonymous
Professor

:grin here\'s a novel idea...call kia

#169559
Took my car to CarMax for appraisal...appraised at $7500 below a comparable model on their lot...bought this vehicle from CarMax in 2007...now find out it apparently had body damage and had been repainted...CarMax showed me the CarFax but did not provide it to me. The...
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Anonymous
AK

I went to carmax to see what they would offer me for my infiniti G20t. They came to offer me 1500 and told me there was a transmission problem. In my mind i was like these dud...

Anonymous
Al

Transfers cost money. The drivers do not work for free. If the car is located >100 miles from the store the car will be picked up and shipped by a private carrier and transpor...

#165049
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
I wish I had discovered this website before I had a horrifying car buying experience with CarMax. I didn't know this was the way car buying was supposed to be. CarMax also sold me a flooded vehicle. It was a 2007 Saab that had extensive salt water damage, rust and...
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Anonymous
Anonymous

How *** is someone to buy another car from the same place that already sold you a POS?

ringleader
r***ader

This website is not to criticize someones spelling. I understand people can't spell good, but that's not a reason to get pissed off. You get pissed off because a company like ...

#150473