Carmax Los Angeles, CaliforniaComplaints and Reviews

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2.1 Based on 208 reviews
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  • From mobile
  • Sep 20, 2016
  • by anonymous
  • #922364

I brought my car for service, they said it will take 1 to 2 hours and it will be ready, that was at 9:00 AM. I'm still here waiting, time, 1:19 PM. Just for a regular service. Unbelievable!!!

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I purchase a 2013 Mitsubishi Outlander Sport back in August 2015. I had been in an accident and thus needed a vehicle sooner than I had wanted one. So, I got this one. a month or so later, the brakes started squealing badly and the temperature had gone down finally so the ac was off and the windows up. I could hear leaking air from the driver side window. skip ahead a few months because I couldn't get in sooner due to no PTO and the Carmax... Read more

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purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door. Read more

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We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under its belt. The price tag on this vehicle was $14,000. We are in need of reliable transportation At the moment, my wife and I were inclined to purchase. Omar,the sale man, was nice and made the effort to try making. Us feel comfortable,But we were not there to make or be anybody's. Friend. Making long story short we got the vehicle... Read more

Was this review helpful? 10 16

My company is the victim of careless actions and illegal sales of SALVEGED auto by CARMAX auction. Not only am I out the money from buying back this 2006 Toyota Corolla from my retail client, which I purchased from CARMAX auction, Duarte CAL. on 5/8/2012. I have spent long hours talking to CARMAX people, which none cared.From 05/03/2013 , My first contact with CARMAX representative, till now , more than a month's time ,CARMAX has not taken any... Read more

Was this review helpful? 2 21

Hi, I purchased my Murano in September under 2008. The car , for all intents and purposes, was brand new. The five point summary report to me by Carmaxm, via Autocheck, indicated the car "checked out", without any previous accidents, reports, etc. Fast forward to present day. I noticed several blemishes on the side of the car that I can only describe as ripples. Sometime later, the rear passenger door was dinged up in a parking lot. I figure... Read more

Was this review helpful? 4 28

In a nutshell when you have an issue along with proof for their service departments incompetence they are unwilling to make it right. I purchased my 2009 Jaguar XF vehicle from Carmax in April 2011 and within 3 months the undertray/shield was dragging on the ground. I called Carmax & they said this would not be covered as it was a wear & tear issue. I had to pay over $500 to get this fixed myself at the jaguar not to mention the $150 in... Read more

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Took my car into Carmax at Buena Park over the weekend for an appraisal. My car is my pride and joy and is a 2008 Honda Accord EX-L. All services have been carried out at Honda dealerships, I have driven just under 17,000 miles and had navigation, leather seats, sunroof all installed when I purchased it new. I was met by a salesman who never really seemed interested in me but going through the motions of trying to help me get an offer on my... Read more

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I work as a sales consultant at the Buena Park Carmax and I"˜m going to tell you what is happening at my store. Starting at the top, Troy the LGM, he will let anybody do what they want as long as the store meets budget each day. He walks around the store all day and will try to intimidate everyone to do more. It does not matter what department the person works in at Buena Park, he just wants to get the cars ready to sell and sell then with... Read more

Was this review helpful? 11 21

My car has been back and forth to Carmax since buying it only a few months ago. The interior dashboard needed repair, and they tore the seat in the process. While having the seat repaired at outside vendor, the car was broken into. They used a screwdriver to pop a hole in the door by the handle, which required body work and repainting to repair (yet another issue). The seat was never repaired to our satisfaction so we took it back last week... Read more

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