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I purchase a 2013 Mitsubishi Outlander Sport back in August 2015. I had been in an accident and thus needed a vehicle sooner than I had wanted one. So, I got this one. a month or so later, the brakes started squealing badly and the temperature had gone down finally...
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2.7
I liked
  • Staff
  • Sales associate was pleasant
  • Salesman
I didn't like
  • Service manager
  • Selling car not correctly valued due to fraud
  • 125 point inspection not true
#837961
purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door.
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Anonymous
Anonymous

I don't know of any warranties that cover the clutch. It is considered a wear item like brake pads. These are just some things that people need to be aware of. You could have...

#598648
We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under its belt. The price tag on this vehicle was $14,000. We are in need of reliable transportation At the moment, my wife and I were inclined to purchase....
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Anonymous
Anonymous

Recently purchased a 2011 Chevy Cruze. I loved the car, was able to purchase the warranty and keep my payments super low. I drove it off the lot thrilled. Within the second da...

ringleader
r***ader

carmax probably paid around $5500 for that Civic.

1.0
#529122

Glk350 Mercedes Benz Review

Carmax
#922364
1.8
Details
I brought my car for service, they said it will take 1 to 2 hours and it will be ready, that was at 9:00 AM. I'm still here waiting, time, 1:19 PM. Just for a regular service. Unbelievable!!!
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My company is the victim of careless actions and illegal sales of SALVEGED auto by CARMAX auction. Not only am I out the money from buying back this 2006 Toyota Corolla from my retail client, which I purchased from CARMAX auction, Duarte CAL. on 5/8/2012. I have spent...
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Anonymous
Anonymous

You said you bought it at a CarMax auction? Don't you know that these are the cars that CarMax won't sell at retail because they are junk? What did you expect. You deserve wha...

Hi, I purchased my Murano in September under 2008. The car , for all intents and purposes, was brand new. The five point summary report to me by Carmaxm, via Autocheck, indicated the car "checked out", without any previous accidents, reports, etc. Fast forward to...
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Anonymous
Anonymous

Has this class action law suit gone anywhere? Is CarMax liable for these dishonest practices? I have the EXACT situation happening to me right now

Anonymous
kim

Ok genius, did you know that an accident some times takes years to go into an autocheck or carfax report. Call their customer service and they will tell you that. Plus its a...

#389504
In a nutshell when you have an issue along with proof for their service departments incompetence they are unwilling to make it right. I purchased my 2009 Jaguar XF vehicle from Carmax in April 2011 and within 3 months the undertray/shield was dragging on the ground. ...
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Anonymous
carsux

A splash shield is a very simple piece. Just a few bolts holding on a piece of plastic. I\'ll bet it was BROKEN when you bought it and both times, carmax just tried to glue it...

Anonymous
r***ader

This story tells me that the service dept does not care at all. This will eventually bring down carmax. It\'s pretty sad when mechanics cant put things back the way they were.

Took my car into Carmax at Buena Park over the weekend for an appraisal. My car is my pride and joy and is a 2008 Honda Accord EX-L. All services have been carried out at Honda dealerships, I have driven just under 17,000 miles and had navigation, leather seats,...
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Anonymous
r***ader

I tell you employees are getting fed up! Many customers are fed up!

Anonymous
r***ader

The sales consultant was not interested because you were not buying a car. They make commission if you sell it, but very, very little. carmax is cheap with thier commission an...

#332561
I work as a sales consultant at the Buena Park Carmax and I"˜m going to tell you what is happening at my store. Starting at the top, Troy the LGM, he will let anybody do what they want as long as the store meets budget each day. He walks around the store all day and...
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Anonymous
r***ader

Maybe the thing to do is find all the customers in the CCM, and inform them about this post. The customers can then make thier own conclussions but at least they are aware. ca...

ringleader
r***ader

carmax makes it sound good saying "all our vehicles go through a 125 point inspection and a reconditioning process". They make it sound like they check all the important thing...

#331305
My car has been back and forth to Carmax since buying it only a few months ago. The interior dashboard needed repair, and they tore the seat in the process. While having the seat repaired at outside vendor, the car was broken into. They used a screwdriver to pop a...
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Anonymous
r***ader

carmax is wrong most of the time. They have a huge legal department for good reason. The reason is to screw as many customers/employees as possible! I kid you not!

Anonymous
Bill H

Well they are totally wrong here! hey are totally responsible for the damages that have occured to your car! CarMax is required to retain garage owners insurance. This insuran...

#327223
I brought my luxury vehicle to CarMax to sell, it is in perfect condition inside and out with low mileage. I'm a nonsmoker, original owner and THE CAR HAS NEVER BEEN IN AN ACCIDENT. Kelly Blue Book on my car was $20,000. CarMax couldn't find any issues with the vehicle...
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Anonymous
r***ader

Absolutely, carmax tries to lower your expectation before your offer by looking at the dents and dings and make you feel like your vehicle is really used! You can see dollar s...

Anonymous
Market Value

Go sell your car to KBB or NADA. Oh right, they don\'t buy cars. Your car is worth what someone will pay you for it, find a better buyer!

#325464