CarMax - Service Department Horrible
James and Raul provided the worst customer service to me. Raul was shouting at me and had no idea what the problem was even about.
James failed to inform me about my car during repair and was extremely rude. James and Carmen also lied to me about the repairs of my vehicle. I was told so many different stories, I had to contact my lawyer. Carmen the so called manager did not address any of my issues and this was the worst experience I ever had.
I have never been so degraded, disrespected, nor insulted in my life.
I REALLY FELT BELITTLED BY JAMES AND RAUL and I was so disappointed that the manager Carmen failed to address the customers needs and have her employees show some respect. Will NEVER RETURN WITH MY BUSINESS.
Reason of review: Poor customer service.
Preferred solution: Better service for others!.
CarMax Cons: Customer service is a joke.
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