I went to the CarMax in Roswell and saw a vehicle that I thought might work for me. I then went home and did my research on it. Next, I contacted the store to see if they could bring it to a closer store. They said I had to get the closer store to request it. I went to my local store in Norcross (which is a much bigger store) and they requested the transfer of the vehicle.
When it arrived I was notified and I went to do a test drive. First, my salesman passed me off to another salesperson (I didn't think that was too bad). Second, this salesman took us on a ride around the block (not much of a test drive). Third he asked what we thought of it and I told him that I wasn't sure of the color (he got huffy and said "Why did you request the transfer then!").
Fourth, I asked about the price and told him that I had done the research on the vehicle and found that it was overpriced by $5-7k. One would have thought I spoke badly of his mother. He immediately held out his hand to shake mine and said goodbye. No discussion. Nothing about the price. Nothing as to offer to discuss this or any other vehicle. Just goodbye and pointed us towards the exit. As a customer in this economy, I felt that we were treated very badly by this salesman's "Customer No Service". I guess when they say they have a "No Haggle Price" they really mean it.
I guess they don't like people who actually take time to research vehicles and their prices before they come to the dealership. Obviously they only want people they can intimidate or just don't have a clue about buying a car. Well, as for me and my house, we will shop elsewhere and so will anyone I can talk to.