CarMax
Reviews and Complaints
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Verified Reviewer | Deer Park, New YorkBait and Switch tactics
Carmax lures you in with a very high online appraisal of your vehicle and then once you are there in person they keep you strung out for hours to wear you down and then finally they hit me with a price that was 25% lower than their original offer.
User's recommendation: Seller beware! Dont be fooled by the high online appraisal.
Price change on vehicle
Preferred solution: Let the company propose a solution
User's recommendation: Questionable, please assess fully...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oak Lawn, IllinoisComplaint
- Very deceptive
- Poor vehicle inspection
Preferred solution: Apology
I just need someone to answer phone
- Was very sad and nobody in company helped me
- Fact i spent 20k on a bad car
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaHorrible Service Department
- Selection of cars
- Service department inexperienced
- Not honest
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this dealership
How long it has taken to get the car I want.
Preferred solution: Let the company propose a solution
User's recommendation: Just make sure they do it right. ..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pleasant Grove, AlabamaSold me a car that had bad brakes and tires
User's recommendation: No recommendation
Don't trust doing the pre qualify
I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for.
For the income amount I entered the annual amount that I get because from previous applications I have done because that's what they wanted instead of the net income. So I submitted it and got an email back saying I was pre approved great so I went to the dealer to get my trade in appraised and go from there. So I took the next step to start the financing and submit my info to finance companies to get offers. 3 offers came back and one of them was just the terms I was looking for so the salesman took my proof of income and bank statement to his manager for approval which I thought was odd since I was already pre approved and the finance company had already had my info and made there offer.
So the manager comes over and says my income was a little lower than what I had entered because I had entered my annual amount instead of the net amount. I knew it was but I thought I was suppose to enter the annual amount and he said that wasn't right , he said we have put the amount that we can actually prove and I said well there it is on my Social Security in black and white the amounts that I get. So after them resubmitting the lesser amount I make the offer comes back from the finance company withe a higher payment which I had to walk away from getting my car after spending about 8 hours at the dealer and all the driving I did and almost a tank of gas.
I don't think it was right the way they did things after I entered the amount of income I believed to be the right way to do it. So needless to say I was not happy when I left there and will never buy another car from Carmax.
- Selection of cars
- Financing and there car appraisels are low
RUDE!
Preferred solution: price recudtion or termination of employment of Business manager
MarCax
Preferred solution: Full refund
Not the best
- Selection
- Customer service after the sale
Preferred solution: Let the company propose a solution
Temporary Fix
Overpriced an unreliable car
SHORT HANDED
- Anyone or thing about this company
Preferred solution: Full refund
Car paid off, now being reported as late
- Efficient car buying process
- Process seemed very straightforward and efficient
- Problems with finance department
- Problems now experiencing with finance department
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It sounds like you lied on the current condition of your trade in. You don't know what bait and switch means.
Sounds like you work for Carmax and are trying to put a false spin on it in a foolish effort at damage control. Your statement is untrue!
No. It sounds true by your response to deflect that I'm an employee.
This is a 3rd party review site. So when lying Karen's like yourself try to pull a fast one, people are allowed to call you on your bs.
Oh Right, so you are just some passing stranger with nothing better to do in their life than to scroll through random reviews and comment even though you have absolutely no knowledge of the situation that actually transpired?? You expect anyone to believe that? Go back and tell your bosses at CarMax that this is a terrible way to do damage control.