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2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person

Carmax review in Hattiesburg, Mississippi: Payoff

Need papers faxed today but they are saying it’s going to take one to two business days to fax.. That’s crazy
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Review
#1661634 Review #1661634 is a subjective opinion of poster.
Reason of review
Problems with payment

Carmax review in District 2 Ellicott City, Maryland: Service

1.0
Details
Carmax service repairs are not completed in house. Repairs are contracted out. Your car will be held for days for minor repairs and weeks for major repairs. Or minor issues maybe over looked by inexperienced mechanics until issues become chronic.
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Review
#1598542 Review #1598542 is a subjective opinion of poster.
Pros
  • Efficient car buying process
  • Salespeople
Cons
  • Service department inexperienced
  • Car histories
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Car repairs
Tags
  • dishonest
I knew something was not right with this place. My consultant seems like the devil himself all I get from him is lies. First off nothing about the experience seems right and in my gut I know I need to just wait cause I know if I buy this car I’m going to regret it. The...
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Review
#1634522 Review #1634522 is a subjective opinion of poster.
Service
Carmax Estimate
Cons
  • Rip offs
Reason of review
Bad quality
2.7
Details
I was a manager for Carmax for 13 years when they first started business back in 1993ish. It was a great company. They did the 125 point inspection and spent many hours inspecting the vehicle before the sale. They had a great training program in Service and Sales. But...
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Review
#1563279 Review #1563279 is a subjective opinion of poster.
I trade my Nissan titan se crew 2009 with a little over 128,000 miles in good condition and they offered me only $7500.i checked on Kelly blue book and could have gotten over $10,000 for it.i traded it for a 2015 dodge ram 1500 Laramie crew cab loaded.very nice...
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Review
#1608267 Review #1608267 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Defected Vehicles

Carmax review in Gainesville, Florida: Discrimination

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution
1.9
Details
Bought a 2016 honda and in less than a couple of weeks had trouble with the steering.Brought it back to carmax and was told that the service people couldnt duplicate the problem.I asked if they put it on a lift to check the front end they said no.Was told that Im just...
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Review
#1560043 Review #1560043 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Carmax review in Antioch, Tennessee: I want to know how much down for the nissan pathfounder

I saw this truck on Facebook when i call they say it no such thing
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Review
#1614014 Review #1614014 is a subjective opinion of poster.

Carmax review in Roseville, California: Somewhere else

1.0
Details
In the market for a new truck was going to carmax but after all these bad reviews about them not following up for people who have already spent their hard earned money. I think I'll go elsewhere.
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Review
#1566661 Review #1566661 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
0$ lost thank god