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I had financed my car through Carmax finance. I have perfect credit so I was surprised when I sent in a payment larger than required and I received a debt collection notice. Turns out that if you send more than required Carmax just puts it all toward principal and...
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Anonymous
Cb

You should revisit the loan contract you signed to be sure the repayment terms and conditions were disclosed properly.

Anonymous
Anonymous

My husband has the same problem. We same 5 payments extra, this people telling my husband we still short 200.00 thru the interest. Car Max is fraud. We never will used this co...

2.0
#1320571
My wife paid off her car and gave it to our son so she was shopping for another one at carmax San diego. Found the one she wanted and applied for it. The loan came back with 18-20% interest and came to find out that the carmax rep (Elliot Stepsnof) processed her loan...
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Anonymous
Anonymous

So CarMax pulled 16 credit reports without her authorization or knowledge? I didn’t know that is lawful. Can you resolve this with filing a credit dispute with the credit bure...

Anonymous
Anonymous

What is QUOTE : " discreation " ? I know enough about what QUOTE : "compensation" is to assure you that you won't see any of that.

#1317850
They lied to me about having to return the vehicle and said nobody would approve my auto loan, (whixh was totally false) and then they said i hD to repurchase the vehicle with them as my financial company at a much higher interest rate. They ruined my credit, and I am...
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1.0
#1303124
While the help from the sales associate was fine and the appraisal process fairly quick and easy the quote was insulting. I brought in a 2014 Nissan Altima in excellent condition with only 8,000 miles on it. The quote I received was for $10,500. There was a 2014 Altima...
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3.0
I liked
  • Sale assocaite
I didn't like
  • Appraisal
#1300996
My Son went to purchase his first vehicle on his own in Colorado. Being young and new to all this i feel he was taken advantage of. His payment on the truck was over 600 a month. Seriously! He even tried to get the payment lower after the fact and they would not work...
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Anonymous
lol

Your son willingly signed on for $600/month and yet you blame CarMax? The only people who set your son up to fail were his parents.

1.0
#1296922
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Carmax - Worst place to buy a car!

I though con salesmen were a thing of the past. Carmax in Indianapolis proved that theory wrong!!
#1293353
I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make...
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#1280721
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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3.6
#1280095
I wish I could give No Stars! I went to CarMax in Laurel MD and purchased a 2010 Jeep Patriot Limited. CarMax did an Autocheck report on my vehicle to show me its history. It displayed that everything checked out on my truck and had no prior accidents. I later found...
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I didn't like
  • Customer service from managers
  • Unwillingness to admit wrongs
  • Being sold a defective car
#1279169
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Carmax - Painless

I bought a 2017 Dodge Charger Hemi..I was going to put $2000 down I was told by the salesmen to put my money back in my pocket..I put down $74 .. Ellicott City Maryland Carmax..
5.0
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#1273033