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Carmax in Roseville, California - Somewhere else

1.0
Details
In the market for a new truck was going to carmax but after all these bad reviews about them not following up for people who have already spent their hard earned money. I think I'll go elsewhere.
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Review
#1566661 Review #1566661 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
0$ lost thank god
carmax in the phx az area has very rude sales people, if you are trading in a vehicle they want to test drive and evaluate it before you even get a chance to look at the vehicle your interested in. The Kelly bluebook on my trade in was 26,900 which they offered me...
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Review
#1566036 Review #1566036 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
My msg is only to inform the public

Carmax in Smyrna, Georgia - Problem with car

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative

Carmax in Gastonia, North Carolina - Bad bad service !

I bought the car and the service was very nasty!
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Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
2.7
Details
I was a manager for Carmax for 13 years when they first started business back in 1993ish. It was a great company. They did the 125 point inspection and spent many hours inspecting the vehicle before the sale. They had a great training program in Service and Sales. But...
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Review
#1563279 Review #1563279 is a subjective opinion of poster.
1.9
Details
Bought a 2016 honda and in less than a couple of weeks had trouble with the steering.Brought it back to carmax and was told that the service people couldnt duplicate the problem.I asked if they put it on a lift to check the front end they said no.Was told that Im just...
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Review
#1560043 Review #1560043 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
CarMax offered me $6k for my 2013 Prius C with only 64k mikes. The car did not have a single problem and an excellent condition. The sales guy told me that the floor pan was damaged. This was not true. The car was completed repaired after minor accidents. I think the...
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Review
#1554972 Review #1554972 is a subjective opinion of poster.

Carmax in Tucson, Arizona - Change due date

5.0
Details
No answer when I called and kept asking for extension
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Review
#1541930 Review #1541930 is a subjective opinion of poster.
Service
Carmax Customer Care
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person

Carmax in Winslow, New Jersey - Bait and switch

2.6
Details
First week of April I contacted a sales person at Carmax looking for a crossover easy to get in and out of. Was told a Nissan Rogue would be arriving in eight days. We said we wanted it and secured a loan on line! six days later we got a call saying Carmax would find a second car as a back up in case the one we wanted did not show. The agreed price on the Nissan was $5995 however once the car arrived it was marked up to almost $10000. Carmax never intended let the Nissan Rogue sell for $5995 even after hearing a recording the salesman quoting $5995.
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Review
#1516574 Review #1516574 is a subjective opinion of poster.
Reason of review
Switched advertised price
Preferred solution
Let the company propose a solution