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I trade my Nissan titan se crew 2009 with a little over 128,000 miles in good condition and they offered me only $7500.i checked on Kelly blue book and could have gotten over $10,000 for it.i traded it for a 2015 dodge ram 1500 Laramie crew cab loaded.very nice...
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Review
#1608267 Review #1608267 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Defected Vehicles

Service | Carmax review from District 2 Ellicott City, Maryland

1.0
Details
Carmax service repairs are not completed in house. Repairs are contracted out. Your car will be held for days for minor repairs and weeks for major repairs. Or minor issues maybe over looked by inexperienced mechanics until issues become chronic.
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Review
#1598542 Review #1598542 is a subjective opinion of poster.
Pros
  • Salespeople
  • Efficient car buying process
Cons
  • Car histories
  • Service department inexperienced
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Car repairs
Tags
  • dishonest
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
John d
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue

Discrimination | Carmax review from Gainesville, Florida

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution

Somewhere else | Carmax review from Roseville, California

1.0
Details
In the market for a new truck was going to carmax but after all these bad reviews about them not following up for people who have already spent their hard earned money. I think I'll go elsewhere.
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Review
#1566661 Review #1566661 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
0$ lost thank god
carmax in the phx az area has very rude sales people, if you are trading in a vehicle they want to test drive and evaluate it before you even get a chance to look at the vehicle your interested in. The Kelly bluebook on my trade in was 26,900 which they offered me...
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Review
#1566036 Review #1566036 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
My msg is only to inform the public

Problem with car | Carmax review from Smyrna, Georgia

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative

Bad bad service ! | Carmax review from Gastonia, North Carolina

I bought the car and the service was very nasty!
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Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
2.7
Details
I was a manager for Carmax for 13 years when they first started business back in 1993ish. It was a great company. They did the 125 point inspection and spent many hours inspecting the vehicle before the sale. They had a great training program in Service and Sales. But...
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Review
#1563279 Review #1563279 is a subjective opinion of poster.
1.9
Details
Bought a 2016 honda and in less than a couple of weeks had trouble with the steering.Brought it back to carmax and was told that the service people couldnt duplicate the problem.I asked if they put it on a lift to check the front end they said no.Was told that Im just...
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Review
#1560043 Review #1560043 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution