Rating: 5 Stars Clear all filters (16 of 1165 reviews match)
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5.0
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Update by user Oct 03

Ax care arranty

Original review posted by user Oct 03

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution

Carmax review in Tucson, Arizona: Change due date

5.0
Details
No answer when I called and kept asking for extension
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#1541930 Review #1541930 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax review: Painless

5.0
Details
I bought a 2017 Dodge Charger Hemi..I was going to put $2000 down I was told by the salesmen to put my money back in my pocket..I put down $74 .. Ellicott City Maryland Carmax..
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#1273033 Review #1273033 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Good customer service
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality
5.0
Details
Well for starters I work at CarMax in Houston and we do things completely different. It sounds to me as though you are a disgruntled employee. You have only been there a month and you think you know how it work, obviously you don't. I am not only an employee, but I was...
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#1196852 Review #1196852 is a subjective opinion of poster.

Carmax review in Winston Salem, North Carolina: Car want crank

4.9
Details
Car want start. Just now sept.14th @1135pm
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Review
#1101010 Review #1101010 is a subjective opinion of poster.
Product
2013 Hyundai Sonata Car
Reason of review
Damaged or defective

2012 Pruis Sold Review

5.0
Details
I had the most pleasant experience selling my 2012 Prius outright, Daytona Beach store which just opened. Drove in, gave an appraised value of more than expected. Walked out with a check. Couldn't be happier. Whoever purchases my Prius will be happy as well..never had a problem with it.
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#946834 Review #946834 is a subjective opinion of poster.
Reason of review
Good customer service

Carmax Customer Care Review

5.0
Details
I recently bought an 09 Infiniti G37 and must say that I am extremely pleased with Carmax. The sales staff was most helpful as well as their loan department. I constantly have people stop me and compliment me on my car. I have had no problems whatsoever with my vehicle so would highly recommend buying from this company.
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#931810 Review #931810 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service

Carmax Customer Care Review

5.0
Details
I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct area no salesman every bothered me I ask to test drive it and showed them my driver livens and insurance card and they sent me on my way (no car salesman rode with me. Best car experience every. All paperwork finished in about one hour.
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Review
#913550 Review #913550 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
4.8
Details
I had an EXCELLENT CarMax experience. My 2009 Mazda 3 (that I bought used and was still paying for) was totaled as a result of being run off the road into a curb/storm drain on Aug 12, 2016 as part of the Louisiana Flood Disaster. I knew my isurance would cover their...
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Review
#911743 Review #911743 is a subjective opinion of poster.
Product
2009 Mazda Tribute Car
Reason of review
Good customer service