Carmax Reviews and Complaints
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18 of 1168 reviews with 4-star rating.
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I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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Review
Product
2014 Dodge Dart Car
Reason of review
Damaged or defective
Loss
$3585
Preferred solution
Let the company propose a solution
Best place to work for 25 years | Carmax review from Orlando, Florida
I am in the upper Sr Exec side of CarMax and I can say that working here is a blessing. I have made all the right moves so I can retire this year and still pull 6 figures from the old Pension Plan. Us old dogs will be milking that pension plan dry in the next few years! Here’s to large “golden parachutes” and eating up the Pesnion plan before the rest of the workers get NONE!
Review
Reason of review
Work Experience or Job Application
If you accept the complimentary car wash make sure you check your car exterior before leaving the lot. I recently went to my local CarMax service center for an oil change. I had a great buying experience and felt confident the service department would be no different....
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Review
Service
Carmax Oil Change
Reason of review
Bad quality
Loss
$32
Preferred solution
Let the company propose a solution
I've got better things to do than write reviews, but Herman Alcaraz was so awesome, I've got to repay him with at least a good review. Even though he didn't know me, he was able to quickly determine the issues I was having to deal with in my life. He considered my:...
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Review
Service
Carmax Sales Representative
Pros
- Salesman herman alcaraz for his advice and help
Cons
- Interest rate but i am very happy carmax financed the car
Reason of review
Good customer service
Tags
I've now purchased two cars from CarMax. The last purchase was a 2010 Boxster S which was shipped from Las Vegas to Dulles Virginia. There was no sales pressure but plenty of help. The paperwork was fast and easy. The service department has been extraordinary. I have...
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Review
Service
Carmax Customer Care
Pros
- Quality of service department staff
- Ability to select cars from nationwide inventory
- Ease of purchase
Reason of review
Good customer service
Short Review on August 25, 2016
I bought my 5 th car from Carmax and never had an issue, never.Maybe I was lucky?
Review
I have purchased four vehicles from this CarMax in the past (including my current car) and up until now have been pretty happy. That is, until today. My current car is a 2015 Kia Optima Hybrid. I purchased it six months ago with 5,000 miles on it. Even though the...
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Review
Cons
- Stand behind your product
- Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased a BMW 528 from Carmax. They were all too happy to take my money. Thinking I was outwitting them, knowing they don't actually inspect the vehicle, I bought the extended care warranty. Best $3500 I've ever spent. In the first month, I've had the radiator...
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3 comments
Sounds like you had about $10k-$12k worth of work done for only $3500. Did i miss something? You want this company out of business for what reason?
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Review
Product
Bmw Car
Reason of review
Damaged or defective
2012 Ford Taurus Review
I'm happy with the service for the most part. They are fixing the problem. However waiting for 5 hours. I decided to step outside to smoke and they tell me I can't because carmax is a smoke free. Was asked to leave the lot. Other than that I'm pleased with the service.
Review
Reason of review
Good quality
I bought a truck from them and they were awesome. They weren't pushy and were very accommodating. I'm usually pretty skeptical about car dealerships and their staff but these guys were cool and easy to work with all around. I'm sure individual experiences may vary and...
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1 comment
Yeah I really don't understand how they care about the customer when they let someone drive off with a car that had safety recalls. I definitely think that the max needs to be responsible for that. The cars with safety recalls are in THEIR lots, not the manufacturer's lots.
Review
Reason of review
Good customer service
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exactly! they absolutely act as if they're doing you a favor! PAH!