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1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager
2.2
Details
With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke. After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the...
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Review
#1644441 Review #1644441 is a subjective opinion of poster.
Product
2008 Toyota Rav4 Car
Reason of review
Damaged or defective
Loss
$17900
Preferred solution
Full refund
1.9
Details
Bought a 2016 honda and in less than a couple of weeks had trouble with the steering.Brought it back to carmax and was told that the service people couldnt duplicate the problem.I asked if they put it on a lift to check the front end they said no.Was told that Im just...
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Review
#1560043 Review #1560043 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.5
Details
I purchased a 2007 VW Jetta from CarMax in July 2016. It had 88K and seemed to be in good condition. I specifically told the salesperson that I was looking for a car because the A/C went out in mine and the car was really old and I didn't want to dump money into it for...
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1 comment
Abbe
#1670180

Sorry this happened to you but Jetta's tend to have those problems and not to mention you purchased an 2007 with 88k miles, that's quite a lot. luxury car engines are known to last up to 300k miles or more but a jetta is questionable. Good Luck.

Review
#1482453 Review #1482453 is a subjective opinion of poster.

Carmax review: Overpriced an unreliable car

1.5
Details
I bought a VW Jetta from Carmax in Sanford. I have nearly perfect credit but was still ripped off on financing. The A/C went out after 3 months. The sakespeople act like it's an assembly line, no peopke skills. Overpriced and unreliablw vehicle was sold to me under the guise that it's in "great condition" and at market value. Both untrue. Will never do business with them again.
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Review
#1473931 Review #1473931 is a subjective opinion of poster.

Carmax review: SHORT HANDED

1.5
Details
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469302 Review #1469302 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Anyone or thing about this company
Reason of review
Poor customer service
Loss
$139
Preferred solution
Full refund
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Carmax review in Memphis, Tennessee: Won’t even give you Kelly Blue book value

2.0
Details
Don’t waste your time or gas going to Carmax,I’m a 2nd owner of a 2011 vehicle, low mileage they $2800 below Blue Book and had the same vehicle on their lot for 2 1/2 times more selling price Damn Thieves I
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Review
#1439318 Review #1439318 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Bad quality
1.7
Details
I purchase a Mitsubishi Gallant in 2004 which was paid in full. the dealership put all this warranty on the vehicle that was not authorize because the vehicle was a gift and it was being driven to another State. the salesman told me that the application has not been...
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Review
#1408665 Review #1408665 is a subjective opinion of poster.
Product
Warrantech Warranty
Cons
  • Way they lied to me
Reason of review
Good customer service
Tags
  • monetary losses

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Latest Question

Carmax Questions
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam