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Carmax review in San Antonio North, Texas: Don’t do it

1.0
Details
They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!
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Review
#1726198 Review #1726198 is a subjective opinion of poster.
Pros
  • Ease of shoipping from home
Cons
  • There are too many to list
Reason of review
check my credit even after I told them I was not interested
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Horrilbe Customer Service

Carmax review in Branford, Connecticut: THEY ARE AWFUL AND SHOULD BE CLOSED DOWN!

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Carmax review in Huntsville, Alabama: Un professional sales team

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Carmax review - Fraud
Carmax review - Fraud
Carmax review - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
1.0
Details

Update by user Aug 13

will not recommend or go back this is nothing but a fancy buy here pay here lot who takes advantage of poor people not caring at all

Original review posted by user Aug 13

all they care about is money as a disabled vet and with a daughter that is pregnant about to deliver tried to help her get transportation...
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Review
#1621748 Review #1621748 is a subjective opinion of poster.
Cons
  • Customer relations pathetic
Reason of review
Poor customer service
Loss
$11
Preferred solution
will not go back
Tags
  • used vehicles purchase

Carmax review in Louisville, Kentucky: Horible

1.0
Details
we were approved on a vehicle as a disalbled veteran they denied hold ing a check until the fourth of next month my daughter is about to deliver her third child and has no transportation CarMax in Louisville is pathetic knowing I get paid once a month I was willing to use all of my social security check in trying to help her out but the attitude I got was pathetic they have held checks from me and my family 2 times before but they changed their management staff and their sales staff with an I do not care attitude.
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Review
#1621736 Review #1621736 is a subjective opinion of poster.
1.1
Details
My wife and I were thinking of buying a car from Carmax but downsizing from two vehicles to one. First, they did not even come close to what we were asking but offered to buy my wife's Tahoe. I knew what the payoff was in her car and they showed us what they would give...
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Review
#1614786 Review #1614786 is a subjective opinion of poster.
Pros
  • Sales associate was pleasant
Cons
  • Insincerity
  • Not honest
Reason of review
You lie
Loss
$2300
Preferred solution
I should not have to pay for your mistake
Tags
  • Waste Of Time

Carmax review in District 2 Ellicott City, Maryland: Service

1.0
Details
Carmax service repairs are not completed in house. Repairs are contracted out. Your car will be held for days for minor repairs and weeks for major repairs. Or minor issues maybe over looked by inexperienced mechanics until issues become chronic.
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Review
#1598542 Review #1598542 is a subjective opinion of poster.
Pros
  • Efficient car buying process
  • Salespeople
Cons
  • Service department inexperienced
  • Car histories
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Car repairs
Tags
  • dishonest

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
John d
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue