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1.0
Details
Carmax review - Fraud
Carmax review - Fraud
Carmax review - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality

Carmax review in Kennesaw, Georgia: Car paid off, now being reported as late

2.5
Details
Carmax review - Car paid off, now being reported as late
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Efficient car buying process
  • Process seemed very straightforward and efficient
Cons
  • Problems now experiencing with finance department
  • Problems with finance department
Reason of review
People not properly doing their jobs
1.0
Details
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Wanted to buy a 2016 Yukon Denali for 60k. Paid $799 transfer fee over the phone with a sales rep. I requested 2 walk arounds to ensure there were no scratches or flaws. Was informed of curb rash on front rim. No other issues were identified. I specifically asked about...
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1 comment
Anonymous
#1390781

I just had the tire chunck problem with my transfer also !

Review
#1055993 Review #1055993 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Order processing issue
1.8
Details
Carmax review - “Run and Don’t Look Back””
I paid to have a 2013 Dodge Ram 2500 sent from Fort Lauderdale to Orlando airport location. We went to look at and drive the truck on 2/21/18. The truck was everything we were looking but had several small issues. The dealership kept the truck until 3/2/18 fixing these...
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Review
#1215983 Review #1215983 is a subjective opinion of poster.
Service
Carmax Pickup Truck Repair
Reason of review
Bad quality
2.0
Details
CarMax, not a reputable Used Car experience
Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on the lot for another car. Found what we thought was a gem, a 2013 Infiniti G37 w only 17k miles, great buy? HHHMMMMM keep...
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2 comments
Anonymous
#1434420

No cords or threads showing, There is nothing wrong with them.

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Featured
Review
#1108429 Review #1108429 is a subjective opinion of poster.
Service
Carmax Trade-in
Cons
  • Worst car buying experience ever
Reason of review
Damaged or defective
Loss
$416
Preferred solution
Let the company propose a solution

Carmax review: Sold me a lemon that needed a new engine

1.0
Details
Carmax review - Sold me a lemon that needed a new engine
My car was sold to me Kia 2015 sportage in September 2017. It started to smoke 2days after I purchased it . I took it back to Irvine store and they couldn’t find anything wrong ?? Took it to Kia dealer and this it what they found .see pics..., I was advised I needed a new engine 7000 dollars later due to oil sludge in engine . I got all my money back . 125 point check is a joke!!
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Review
#1262294 Review #1262294 is a subjective opinion of poster.
Product
2015 Kia Motors Sportage Car
Reason of review
Damaged or defective

Carmax review: Bait and switch

Carmax review - Bait and switch
Carmax review - Bait and switch
Price when I filled out application online. Then price the next day when they called me back.. lol The guy wasn’t a very good actor “well....um... well.. um.. really? You must be mistaken... um.” Guess he’s never heard of a Screen Shot crooked!!
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Review
#1154539 Review #1154539 is a subjective opinion of poster.

Carmax review: Bait and Switch

Carmax review - Bait and Switch
Carmax review - Bait and Switch
Price when I said I was interested 9K Price next day 11K
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Review
#1154562 Review #1154562 is a subjective opinion of poster.

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax review - My experience
I just bought a car from Carmax last week. I had the vehicle shipped in from Maryland and it arrived on Thursday. I needed a car because mine was totaled and I'm a Mustang gal through and through. I looked everywhere and there was nothing available at any place other...
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Review
#1027623 Review #1027623 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service