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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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279 comments
Anonymous
#1747259

Because of this post, I didn't go there today! Thank you.

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Review
#377844 Review #377844 is a subjective opinion of poster.
7108 is fed up we agree with you 7110. Pretty much the same complaints just different managers but the same treatment. The quality of our cars has gone down, the treatment of associates suck. Conditions seem to get worse by the day. Management shows alot of favoritism...
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247 comments
Anonymous
#874466

Well, well, well, so there is a group of four trying to go for a management position, but two will not make it because their skin color is not approved by Mr. Lions, those individuals will get canceled. We all know that the lion only favors his own kind, can't you tell....come on guys wake up...you're wasting your time.

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Review
#223984 Review #223984 is a subjective opinion of poster.
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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24 comments
Anonymous
#1553056

This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compared to what private sellers were getting for similar age/condition.

Carmax offered us $1,000 MORE than what we had come up with in our research so we were absolutely thrilled. I don't care what they make off it as long as what I got was fair and it was more than fair.

We also paid $3,000 less for the car we got (a 2015 Jeep Patriot with 8,000 miles on it in perfect condition - after having an independent third party mechanic take a look) than what we could find that car for anywhere else. Sorry to hear others have had bad experiences.

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Review
#288122 Review #288122 is a subjective opinion of poster.
I purchased a car from Carmax. I wrote a check for the car that was processed within 24 hours. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I returned the car under the "no...
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35 comments
Anonymous
#1674358

I have purchased a car through Carmax, the service was average. The return process was uncomfortable, as expected, but nevertheless, I was able to return my vehicle during the 5 days.

Did my sales associate seemed upset, yes, but did I honestly cared?

A little bit, but at the end of the day, I am the one who will be responsible for the purchase. I'll give carmax 3.5 out 5 stars.

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Review
#208102 Review #208102 is a subjective opinion of poster.
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality
1.0
Details
Carmax - Fraud
Carmax - Fraud
Carmax - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
1.0
Details

Update by user Aug 13

will not recommend or go back this is nothing but a fancy buy here pay here lot who takes advantage of poor people not caring at all

Original review posted by user Aug 13

all they care about is money as a disabled vet and with a daughter that is pregnant about to deliver tried to help her get transportation...
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Review
#1621748 Review #1621748 is a subjective opinion of poster.
Cons
  • Customer relations pathetic
Reason of review
Poor customer service
Loss
$11
Preferred solution
will not go back
Tags
  • used vehicles purchase
1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager
1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact Carmax Customer Service

Mailing Address:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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5.0
Details

Update by user Oct 03

Ax care arranty

Original review posted by user Oct 03

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution