Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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282 comments
Billy
#1798631

I bought a 2013 Hyundai Veloster Remix Edition from them a few months ago that had 14k miles on it. I paid $13k for the car.

Not a terrible deal considering the low miles and the previous owner barely driver the thing. You almost never see that low of miles on a car this old. This is the second car I’ve bought from them and my first was a complete dud. The transmission went out 4 times in the first 2 months.

They recognized that they sold me a lemon and got me out of the car and refunded me all the money I spent paying on my deductible for the MaxCare plan. They took care of me and I would recommend them to anyone. I have since taken my brother and mom there to help them pick out a car and I’m taking my girlfriend today. I’m assuming that the guy above that started this post doesn’t understand how buying and selling cars works.

Naturally someone is going to try and buy something cheaper than they are going to sell it for.

Otherwise how would you make any profit. Hopefully this jaded clown has figured out over the last 6-7 years how car buying and selling works.

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#377844 Review #377844 is a subjective opinion of poster.
7108 is fed up we agree with you 7110. Pretty much the same complaints just different managers but the same treatment. The quality of our cars has gone down, the treatment of associates suck. Conditions seem to get worse by the day. Management shows alot of favoritism...
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247 comments
Anonymous
#874466

Well, well, well, so there is a group of four trying to go for a management position, but two will not make it because their skin color is not approved by Mr. Lions, those individuals will get canceled. We all know that the lion only favors his own kind, can't you tell....come on guys wake up...you're wasting your time.

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#223984 Review #223984 is a subjective opinion of poster.
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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24 comments
Anonymous
#1553056

This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compared to what private sellers were getting for similar age/condition.

Carmax offered us $1,000 MORE than what we had come up with in our research so we were absolutely thrilled. I don't care what they make off it as long as what I got was fair and it was more than fair.

We also paid $3,000 less for the car we got (a 2015 Jeep Patriot with 8,000 miles on it in perfect condition - after having an independent third party mechanic take a look) than what we could find that car for anywhere else. Sorry to hear others have had bad experiences.

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#288122 Review #288122 is a subjective opinion of poster.
I purchased a car from Carmax. I wrote a check for the car that was processed within 24 hours. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I returned the car under the "no...
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35 comments
Anonymous
#1674358

I have purchased a car through Carmax, the service was average. The return process was uncomfortable, as expected, but nevertheless, I was able to return my vehicle during the 5 days.

Did my sales associate seemed upset, yes, but did I honestly cared?

A little bit, but at the end of the day, I am the one who will be responsible for the purchase. I'll give carmax 3.5 out 5 stars.

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#208102 Review #208102 is a subjective opinion of poster.

Update by user Aug 16, 2012

Over hiring: So last year when Darren was in charge, he thought it would be a great idea to have 100 sales consultants. Well in the last year there have been 92 sales consultants, with there being about 50 left.

Turnover went from 12%, to 52%. CarMax continues to say...

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163 comments
Anonymous
#1735250

very well put

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#337794 Review #337794 is a subjective opinion of poster.
This post is going to explain (for all of you whiners out there) how the CarMax appraisal offer works. I know most of you out there have super short attention spans so I'll make only valid points and stick to facts. First, the basics. CarMax will give you a written...
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28 comments
Anonymous
#1084920

Helloooooo BINGBONG! hahahaha

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#258361 Review #258361 is a subjective opinion of poster.
Service
Carmax Estimate
1.0
Details
Fraud - Carmax review
Fraud - Carmax review
Fraud - Carmax review

Update by user Aug 31, 2019

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
1.0
Details

Update by user Aug 13, 2019

will not recommend or go back this is nothing but a fancy buy here pay here lot who takes advantage of poor people not caring at all

Original review posted by user Aug 13, 2019

all they care about is money as a disabled vet and with a daughter that is pregnant about to deliver tried to help her get transportation...
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Review
#1621748 Review #1621748 is a subjective opinion of poster.
Cons
  • Customer relations pathetic
Reason of review
Poor customer service
Loss
$11
Preferred solution
will not go back
Tags
  • used vehicles purchase
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Latest Question

Carmax Questions
3.4
Details
I purchased a 2015 Jeep Cherokee Limited, trading in my 2013 Hyundai Tucson. For the first 90 days the car was in the shop more than on the road. Carmax agreed to fix some of the body issues and updated the Navigation software. The engine light came on and Carmax could...
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Review
#1752756 Review #1752756 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Financing
  • Customer service
  • Variety of cars
Cons
  • No call backs
  • Product
Reason of review
Damaged or defective
Loss
$18995
Preferred solution
Take the vehicle back in trade at the full purchase price to purchase another vehicle.