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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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Anonymous
Anonymous

Yep today the offered me 4k less than retail.

Anonymous
CM

I worked for Carmax for over 11 years as a Technician. I can also tell you that Carmax is a total joke. They are the most dishonest people I ever worked for. After you have be...

#377844

7108 is fed up we agree with you 7110. Pretty much the same complaints just different managers but the same treatment. The quality of our cars has gone down, the treatment of associates suck. Conditions seem to get worse by the day. Management shows alot of favoritism...
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Anonymous
the paperboy

Well, well, well, so there is a group of four trying to go for a management position, but two will not make it because their skin color is not approved by Mr. Lions, those ind...

Anonymous
SADDEN

Going to be a sad week here thanks to you corporate for letting Brian and AD go without talking to them at all. Thought this was a top 100 company but as I look around and see...

#223984
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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Anonymous
Anonymous

This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compa...

Anonymous
Ken

I got offered a 28% Apr rate at Carmax having a credit score of 680 now I know I used to skip my math class in high school but I can tell someone is getting paid pretty good a...

#288122
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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5.0
#1242301
We bought a 2010 Dodge Ram from carmax was told by the salesman that it had a $800 driver fender ding and that was all after we went back out and looked over it again we thought it must've been a very minor ding at the price of $800. Well that was absolutely NOT the...
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1.0
#1159578
I purchased a car from Carmax. I wrote a check for the car that was processed within 24 hours. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I returned the car under the "no...
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thebiographyofme
thebiographyofme

No way, they gave me no hassle to return my truck. This person has to wait an extra days or two and complains? That does NOT warrant not buying there. Getting the money b...

Anonymous
Anonymous

Amen! Similar situation. But I purchased with trade in. Within 24 hours I came back to return and they refuse to give me my car and they will take my truck but won't give me m...

#208102
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
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user22618545
user22618545

The average markup is 3500 dollars up..one would expect better cars and service

user22618545
user22618545

up, one would expect better cars

1.0
I liked
  • Leaving
I didn't like
  • Anything everything about carmax sucks
#1340463
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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3.6
#1280095
I had financed my car through Carmax finance. I have perfect credit so I was surprised when I sent in a payment larger than required and I received a debt collection notice. Turns out that if you send more than required Carmax just puts it all toward principal and...
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Anonymous
Cb

You should revisit the loan contract you signed to be sure the repayment terms and conditions were disclosed properly.

Anonymous
Anonymous

My husband has the same problem. We same 5 payments extra, this people telling my husband we still short 200.00 thru the interest. Car Max is fraud. We never will used this co...

2.0
#1320571

Contact Carmax

Mailing Address:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
More
By Far the worst experience that I have ever had when purchasing a vehicle form CarMax. I have purchased 5 vehicles over the pas few years from CarMax. This past month I purchase a Ford F150. When I went to look at the truck they told me it was in the shop having the...
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1.9
I didn't like
  • State inspection documented falsley
#1327598