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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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Anonymous
Anonymous

Yep today the offered me 4k less than retail.

Anonymous
CM

I worked for Carmax for over 11 years as a Technician. I can also tell you that Carmax is a total joke. They are the most dishonest people I ever worked for. After you have be...

#377844

7108 is fed up we agree with you 7110. Pretty much the same complaints just different managers but the same treatment. The quality of our cars has gone down, the treatment of associates suck. Conditions seem to get worse by the day. Management shows alot of favoritism...
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Anonymous
the paperboy

Well, well, well, so there is a group of four trying to go for a management position, but two will not make it because their skin color is not approved by Mr. Lions, those ind...

Anonymous
SADDEN

Going to be a sad week here thanks to you corporate for letting Brian and AD go without talking to them at all. Thought this was a top 100 company but as I look around and see...

#223984
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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Anonymous
Anonymous

This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compa...

Anonymous
Ken

I got offered a 28% Apr rate at Carmax having a credit score of 680 now I know I used to skip my math class in high school but I can tell someone is getting paid pretty good a...

#288122
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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5.0
#1242301
I purchased a car from Carmax. I wrote a check for the car that was processed within 24 hours. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I returned the car under the "no...
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thebiographyofme
thebiographyofme

No way, they gave me no hassle to return my truck. This person has to wait an extra days or two and complains? That does NOT warrant not buying there. Getting the money b...

Anonymous
Anonymous

Amen! Similar situation. But I purchased with trade in. Within 24 hours I came back to return and they refuse to give me my car and they will take my truck but won't give me m...

#208102
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
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user22618545
user22618545

The average markup is 3500 dollars up..one would expect better cars and service

user22618545
user22618545

up, one would expect better cars

1.0
I liked
  • Leaving
I didn't like
  • Anything everything about carmax sucks
#1340463
I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...
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#1370174
In early June 2018 the car was totaled. Nationwide Insurance Agency finally got a check to Carmax to pay off the vehicle in August 2018. Carmax began calling me in September 2018 stating that I was behind on my payments. I explained the situation and they stated that...
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Anonymous
moe wills

that's bull s%#t'''''they were trying to put some extra money in there pocket sounds like to me.... I will never do bizz with them....

1.0
#1386763
We bought a 2010 Dodge Ram from carmax was told by the salesman that it had a $800 driver fender ding and that was all after we went back out and looked over it again we thought it must've been a very minor ding at the price of $800. Well that was absolutely NOT the...
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1.0
#1159578
I purchased my Infiniti G37 from Carmax in Lancaster PA about 2 years ago. My car was transferred from a location in Georgia. My experience has been lackluster with this company. The car was in no condition to be sold when I arrived to pick it up. Had a certified...
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2.3
I didn't like
  • Quality of vehicles
#1365616