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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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Anonymous
Anonymous

This guy is a moron. I’ve also worked for Carmax and for the most part everyone tries to give you the best quality car for the best price we can. Company still has to make a p...

Anonymous
P gonzy

Can't please everyone. They must be doing something right they sell a lot of cars. I have bought 3 card from them not a single problem with e any of them will continue to buy ...

#377844

7108 is fed up we agree with you 7110. Pretty much the same complaints just different managers but the same treatment. The quality of our cars has gone down, the treatment of associates suck. Conditions seem to get worse by the day. Management shows alot of favoritism...
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Anonymous
the paperboy

Well, well, well, so there is a group of four trying to go for a management position, but two will not make it because their skin color is not approved by Mr. Lions, those ind...

Anonymous
SADDEN

Going to be a sad week here thanks to you corporate for letting Brian and AD go without talking to them at all. Thought this was a top 100 company but as I look around and see...

#223984
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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Anonymous
Ken

I got offered a 28% Apr rate at Carmax having a credit score of 680 now I know I used to skip my math class in high school but I can tell someone is getting paid pretty good a...

Anonymous
Bill

I worked in Automotive dealerships for 30 years working up to General Sales Manager prior to retiring a few years ago. I always marveled at the prices people paid at Carmax, m...

#288122
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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5.0
#1242301
We bought a 2010 Dodge Ram from carmax was told by the salesman that it had a $800 driver fender ding and that was all after we went back out and looked over it again we thought it must've been a very minor ding at the price of $800. Well that was absolutely NOT the...
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1.0
#1159578
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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3.6
#1280095
I wish I could give No Stars! I went to CarMax in Laurel MD and purchased a 2010 Jeep Patriot Limited. CarMax did an Autocheck report on my vehicle to show me its history. It displayed that everything checked out on my truck and had no prior accidents. I later found...
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I didn't like
  • Unwillingness to admit wrongs
  • Unwillingness to contact me back
  • Customer service from managers
#1279169
My Son went to purchase his first vehicle on his own in Colorado. Being young and new to all this i feel he was taken advantage of. His payment on the truck was over 600 a month. Seriously! He even tried to get the payment lower after the fact and they would not work...
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Anonymous
lol

Your son willingly signed on for $600/month and yet you blame CarMax? The only people who set your son up to fail were his parents.

1.0
#1296922
I have worked at Carmax as a sales associate and even purchased a car from them. Funny, the car purchase showed me their true colors. The car I purchased had problems soon after the 1 week return period. I fortunately had purchased "Maxcare", so I gave them the car and...
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Product
#1132265
I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make...
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#1280721