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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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280 comments
Anonymous
#1778164

Feedback about Carmax on the internet is overwhelmingly negative. Do they deserve it?

Who knows, but they didn't become the largest used car retailer by doing everything wrong or *** everyone off.

But the absolute, undisputed truth is there is definitely a better option and a better way to beat any Carmax offer every time. Take 3 minutes to check out this short article and get more money for your vehicle: https://www.retailmyride.com/articles/oNVLloVp-how-to-beat-carmax-offer-every-time

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Most Helpful
Review
#377844 Review #377844 is a subjective opinion of poster.
2.2
Details
I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for. For the income amount I entered the annual amount that I get because from previous applications I...
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Review
#1732415 Review #1732415 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Poor customer service
Tags
  • Horrilbe Customer Service

Carmax review in San Antonio North, Texas: Don’t do it

1.0
Details
They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!
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Review
#1726198 Review #1726198 is a subjective opinion of poster.
Pros
  • Ease of shoipping from home
Cons
  • There are too many to list
Reason of review
check my credit even after I told them I was not interested
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Horrilbe Customer Service

Carmax review in Santa Rosa, California: Keys r locked in vechicle

Keys are locked in car I need roadside assistance my phone is in side
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Review
#1703843 Review #1703843 is a subjective opinion of poster.
Reason of review
Poor customer service
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service

Carmax review in Branford, Connecticut: THEY ARE AWFUL AND SHOULD BE CLOSED DOWN!

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
5.0
Details

Update by user Oct 03

Ax care arranty

Original review posted by user Oct 03

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager

Carmax review in San Jose, California: Scam calls

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax review in Hattiesburg, Mississippi: Payoff

Need papers faxed today but they are saying it’s going to take one to two business days to fax.. That’s crazy
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Review
#1661634 Review #1661634 is a subjective opinion of poster.
Reason of review
Problems with payment