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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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279 comments
Anonymous
#1747259

Because of this post, I didn't go there today! Thank you.

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Review
#377844 Review #377844 is a subjective opinion of poster.

Carmax in Santa Rosa, California - Keys r locked in vechicle

Keys are locked in car I need roadside assistance my phone is in side
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Review
#1703843 Review #1703843 is a subjective opinion of poster.
Reason of review
Poor customer service
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service

Carmax in Branford, Connecticut - THEY ARE AWFUL AND SHOULD BE CLOSED DOWN!

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
5.0
Details

Update by user Oct 03

Ax care arranty

Original review posted by user Oct 03

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager

Carmax in San Jose, California - Scam calls

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service

Carmax in Hattiesburg, Mississippi - Payoff

Need papers faxed today but they are saying it’s going to take one to two business days to fax.. That’s crazy
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Review
#1661634 Review #1661634 is a subjective opinion of poster.

Carmax in Huntsville, Alabama - Un professional sales team

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Carmax Customer Service

Mailing Address:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

Compare Carmax to

Drivetime
Drivetime
Has verified representatives
1071 reviews
2.8
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2.2
Details
With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke. After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the...
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Review
#1644441 Review #1644441 is a subjective opinion of poster.
Product
2008 Toyota Rav4 Car
Reason of review
Damaged or defective
Loss
$17900
Preferred solution
Full refund