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I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...
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#1370174
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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#1368326
I purchased my Infiniti G37 from Carmax in Lancaster PA about 2 years ago. My car was transferred from a location in Georgia. My experience has been lackluster with this company. The car was in no condition to be sold when I arrived to pick it up. Had a certified...
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2.3
I didn't like
  • Quality of vehicles
#1365616
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Carmax sold my deaf daughter a lemon

She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
#1356278
The CSR Dan Boehling at the Midlothian location provided unprofessional customer service. His mannerism was down right unpleasant and unnecessary. He seemed as if I was taking up his time and did not want to provide me with the best customer service possible. He...
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I didn't like
  • Csr dan boehling
#1355934
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Carmax - NOT GOOD

I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
1.0
Details
Customer service
Staff
#1354644
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Carmax - Oil change service

I was there for the oil change appointment and after few min told to come in 2 hours because mechanic going to lunch. I asked if I can talk to the manager and they said she’s at lunch . I was trying to explain thT I’m going out of town. Then finally another staff said it’s ok we will find a way. That’s Not acceptable .
#1352705
After spending 60k on a vehicle I got the run around and then lied to on multiple occasions. At first there was no explanation about where the car was after being told it was on the way and then it took another two weeks. Once the car arrived I had to return to Carmax...
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3.1
#1352064
Twice Carmax failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call...
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1.0
I liked
  • Website looks like it works
I didn't like
  • How the website worked or did not work
  • Worthless employees
  • Terrible transfer policies
#1349980
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Carmax - Payments

I couldn't talk to anybody because of it being Sunday
#1345023