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My car got towed Tuesday, November 13, 2018 to a repair facility [International Auto] a third party repair shop accredited by Carmax through my extended warranty Maxcare. I did not receive a rental until that Friday after making several attempts to contact enterprise,...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Jon

Don't be fooled they are Circuit City

1.0
#1409675
I purchase a Mitsubishi Gallant in 2004 which was paid in full. the dealership put all this warranty on the vehicle that was not authorize because the vehicle was a gift and it was being driven to another State. the salesman told me that the application has not been...
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Company wrote 0 private or public responses to the review from Nov 27.
1.7
I didn't like
  • Way they lied to me
#1408665
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Company wrote 0 private or public responses to the review from Nov 25.
2.3
I liked
  • Ease of shoipping from home
I didn't like
  • Selling of my car i paid to transfer
#1407457
Car wont start and we purchased a pricey add on warranty when we bought the vehicle 9 months ago ( which I was against ) ...... and this is why ....... We have emergency road side service , but we were charged for towing ( why have it ???) for a 25 mile tow to nearest...
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Company wrote 0 private or public responses to the review from Oct 23.
#1387351
In early June 2018 the car was totaled. Nationwide Insurance Agency finally got a check to Carmax to pay off the vehicle in August 2018. Carmax began calling me in September 2018 stating that I was behind on my payments. I explained the situation and they stated that...
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Company wrote 0 private or public responses to the review from Oct 22.
Anonymous
moe wills

that's bull s%#t'''''they were trying to put some extra money in there pocket sounds like to me.... I will never do bizz with them....

1.0
#1386763
I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...
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Company wrote 0 private or public responses to the review from Oct 01.
#1370174
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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Company wrote 0 public responses to the review from Sep 28.
#1368326
I purchased my Infiniti G37 from Carmax in Lancaster PA about 2 years ago. My car was transferred from a location in Georgia. My experience has been lackluster with this company. The car was in no condition to be sold when I arrived to pick it up. Had a certified...
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Company wrote 0 private or public responses to the review from Sep 25.
2.3
I didn't like
  • Quality of vehicles
#1365616
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
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Company wrote 0 private or public responses to the review from Sep 15.
Anonymous
Frustrated

I too bought a car from CarMax for my daughter. They said it was not in any collisions w/ paperwork to 'prove'. The right doors had window and locking issues, sensor lights we...

1.9
Product
#1356278

Contact Carmax

Mailing Address:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
More

Carmax Products and Services

The CSR Dan Boehling at the Midlothian location provided unprofessional customer service. His mannerism was down right unpleasant and unnecessary. He seemed as if I was taking up his time and did not want to provide me with the best customer service possible. He...
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Company wrote 0 private or public responses to the review from Sep 14.
I didn't like
  • Csr dan boehling
#1355934