CarMax Reviews

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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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288 comments
#2076118

I feel the same way as this man. They do lie to the customer, the Salesman told me to "go home an empty my car", and that my car looked great.

(6900.00) I go home and the JERK sends me a TEXT. "your offer is ready". $3000.00 dollars!! are you for real.

then they proceed to tell me that,: I changed the mileage", because the mileage did not match some auto software they use. I was prepared to write a "statement of facts", but they wouldn't. The DMV gave me the number to call and after 4 days of trying to reach these people from the DMV to help me correct it, no one answers the phone and says " that because they are receiving to many calls they cant take anymore" and they hang up.

WTF people dont want to work or help- take care of the customers anymore. Everyone thi9nks CARMAX is so wonderful, THEY ARE NOT AND THEIR SALES POEPLE LIE.

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ID
#377844 Review #377844 is a subjective opinion of poster.

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New Reviewer

Need tow service but benefits expired

I'm involuntary having my vehicle repossessed due to it having alot of issues and not starting at all for about 2 months now and back to the shop again and alot of money for parts and labor so I need tow service to get it back to my address so it can be repossessed
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ID
#2998765 Review #2998765 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

Left stranded without a vehicle I was approved for

CarMax - Left stranded without a vehicle I was approved for
Purchase a 2013 Jeep compass after trading in the 2013 Kia Rio which I received a 3349 negative equity. Decided to bring the compass back after so many mechanical issues. Returned to CarMax 4 days after purchase. I decided to get a Kia soul which was coming from NC. Received a text message from my sales person joel Perez stating that my financial application was approved and I had to wait on the transfer. I come to the store on 10/20 to sign papers and I get told that I can't get the car and they had to run another credit check on me. I was left on the property without a vehicle so that I can get to and from work. How fair is that. Can someone please call me at 843-692-**** to explain this. I told them to contact the sales person but they refused
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ID
#2991800 Review #2991800 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
I purchased a car from carmax 2 months ago. I was not pleased with it so i use the "love your car" guarantee. I had my eye on a specific vehicle but it was not "ready" for sale. I waited weeks, still nothing. I purchased a car because i needed one. Now, the car that i...
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ID
#2972431 Review #2972431 is a subjective opinion of poster.
Location
Winston Salem, North Carolina

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New Reviewer

Mileage

Th salesman Joe, tells me to go home and empty my car that they are going to buy it. Then I get home and Joe sends me a text. "Your offer is ready, check your email". I check my email and I get offered 1/3 for the car. What a JOKE and what a Liar!!.I hate car salesmen any way, but this guy just re-affirmed why I can't stand them!!!!! CAR MAX is a ripe off!! The then accused me of changing the mileage, because their software did not match the PINK from California DMV. I also took it back to the DMV and they gave me a ph0oe number which only RINGS and says "we are hav9ing a heavy call volume, and hangs UP. I tried for 4 days and over 100 calls, no LUCK. DO NOT TRUST CARMAX!!!!!!!o
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ID
#2961575 Review #2961575 is a subjective opinion of poster.
Service
Carmax Estimate
Pros
  • No pros
Cons
  • Anything everything about carmax sucks
Loss
$3900
Preferred solution
Offer a solution to how I can fix this mileage mess. The Pink Slip is true. I would like them to honor that and find a way to correct their software.

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New Reviewer

Refund for tag title and tax

I am owned a refund on my tax and title i went to my local store and they said they will have corporate send me a check, i want to know if its been processed yet, also it the check MUST be made out to my name as i already had to pay tax and title because this has taken 7 weeks to sort out

User's recommendation: Watch what they charge.

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ID
#2952006 Review #2952006 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$1001
Preferred solution
Full refund

Refusal to help

My wife was selling a car at Carmax and afterwards my car broke down in the parking lot. I went inside and the service department was closed. I asked inside what I could do and was told that I could leave my keys in the night drop. And they would be able to call me back to set up a repair. I wasn't called back until I called them late in the day. I was told that they would not be able to help me because they are not taking new people only those that bought cars at Carmax. This was not told to me when I asked the employee for help. I'm stuck out of town now with no help on how to get my car to anyplace for repairs
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ID
#2937232 Review #2937232 is a subjective opinion of poster.
Location
Fresno, California

Warranty

I try to communicate to the dealer of carmax my question it's about the warranty on my car that I buy, it's not passing the 90 days warranty. I have a sound in my brakes I don't know if I have warranty on brakes but because you never call me back I take my car to the mechanic and do a tune up. When I buy the car on carmax dealer they tell me they do good inspection on everything but that's not the true it's was a lie. The mechanic need to replace the spark plugs and brakes. If any off the costumer service want to call me back this is my phone number 214714**** or my email Saamiguel1987@***.com

User's recommendation: Make sure they do a good inspection before you buy any car.

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ID
#2930211 Review #2930211 is a subjective opinion of poster.
Location
Grand Prairie, Texas

My 2017 red honda accord eco

Hello my names bri. A couple of men stole my car in a vary strange way about a year ago. And the courts say that they owe me the car back. And i agree. Ofcourse. Can you please assist me on how something like that that has happened is going to be addressed. Thank you. 864712**** CAW referred me to you.
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ID
#2913459 Review #2913459 is a subjective opinion of poster.
Location
Anderson, South Carolina
New Reviewer

I'm trying to get more information on my Maxcare plan.

There is something wrong with my from axle. It is drivable but I do not feel comfortable driving it to one of the locations. So I need it towed to one of the shops on the list. Also am in need of a rental. Not sure which number to call the one I did find said it's closed. But it said 24 hour roadside assistance
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ID
#2996842 Review #2996842 is a subjective opinion of poster.

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New Reviewer
Original review updated by user Sep 18, 2021
The CarMax car I bought (and is going back) does not appear to have been inspected at all. The squeaks and rattles are hilarious, like an orchestra. Im not joking. Its not just a squeak or two, It is a constant huge number of squeaks and rattles. Never heard anything...
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ID
#2881604 Review #2881604 is a subjective opinion of poster.
Location
Loveland, Colorado
Pros
  • Excellent trial and return policy
Cons
  • Very poor quality of some so called inspectedcars on lot
  • Waste of time buying and returning uninspected vehicle
Preferred solution
Apology

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New Reviewer

I'm a dealer and I like to register

I samer Nasan I got wholesale dealer license and I want to register in the auction what the best and faster way to be in
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ID
#2856231 Review #2856231 is a subjective opinion of poster.
Pros
  • No pros
Preferred solution
Acces to the auction
I applied for a position called Vehicle Condition Assessor. I received an email that said that you were not interested in me and the you are more nterested in other applicants. My question to you is, what about my application makes me unwanted for this position? I...
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ID
#2833014 Review #2833014 is a subjective opinion of poster.
Location
Antelope, California

Purchase

I was trying to purchase a car online, I got approved and someone called me. When they called I was at work with a patient so I asked them to call back in a couple of hours once Im done seeing my patients. We set a time of 3:15 pm central. When they didnt call back I figured they were busy and would get back with me. The next day I still had heard nothing so I called in and the car was on hold by someone else by that time. So I went into the Norman OK location found another car I liked and asked to test drive it, they told me that they didnt have time to let me test drive. Dont seem like they really want to sale a car.

User's recommendation: It isn’t for future customers it’s for CarMax. I understand no hassle but it doesn’t really seem like you all want to sell a car.

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ID
#2829424 Review #2829424 is a subjective opinion of poster.
Location
Newcastle, Oklahoma

Car transfer issued

I saw a vehicle that I like I wanted the vehicle to be transfer to Miami the price I saw said 599 to my destination. two dates later they change it to 1099. I called and complied and I was told I will get a call back on this issued, so far no one has contact me about it
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ID
#2813637 Review #2813637 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Bad experience

CarMax - Bad experience
CarMax - Bad experience
CarMax - Bad experience
CarMax - Bad experience
I purchased my mini van last night asked if the vehicle would be cleaned they said yes vehicle smells like cigarettes good in sets and makes a noise over every bump
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ID
#2803558 Review #2803558 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Preferred solution
My car cleaned and fixed

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