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Terrible place to do ANY business with. We were given a decent trade in on our car so decided to sell to Carmax. They realized a problem with the way it had been entered and were told it’s a quick fix. We were left for 30 minutes, so tried to find our finance officer -...
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1.0
#1330568
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Carmax - Car Warranties

I recently purchased a Ford Escape at the Sterling VA Carmax location. The only negative comment I have is for car buyers to know the manufacturer’s warranty on the car you are purchasing. Carmax will try to sell you a warranty from them which is quite pricey. Ask questions.
#1327699
By Far the worst experience that I have ever had when purchasing a vehicle form CarMax. I have purchased 5 vehicles over the pas few years from CarMax. This past month I purchase a Ford F150. When I went to look at the truck they told me it was in the shop having the...
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1.9
I didn't like
  • State inspection documented falsley
#1327598
I bought my car in 2012...desperate and had no choice but to sign a 6 year contract. I had some setbacks on payments and asked for help and they (Carmax) told me that I could skip some payments and pay it at the end of my contract. Well fast forward to this year. I...
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Anonymous
Anonymous

Pay your bills on time and you won't have this problem. A 6 year contract is crazy. Next time buy a car you can afford.

2.3
I liked
  • Car
I didn't like
  • Finance team
#1322143
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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1.9
#1321421
I had financed my car through Carmax finance. I have perfect credit so I was surprised when I sent in a payment larger than required and I received a debt collection notice. Turns out that if you send more than required Carmax just puts it all toward principal and...
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Anonymous
Cb

You should revisit the loan contract you signed to be sure the repayment terms and conditions were disclosed properly.

Anonymous
Anonymous

My husband has the same problem. We same 5 payments extra, this people telling my husband we still short 200.00 thru the interest. Car Max is fraud. We never will used this co...

2.0
#1320571
My wife paid off her car and gave it to our son so she was shopping for another one at carmax San diego. Found the one she wanted and applied for it. The loan came back with 18-20% interest and came to find out that the carmax rep (Elliot Stepsnof) processed her loan...
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Anonymous
Anonymous

So CarMax pulled 16 credit reports without her authorization or knowledge? I didn’t know that is lawful. Can you resolve this with filing a credit dispute with the credit bure...

Anonymous
Anonymous

What is QUOTE : " discreation " ? I know enough about what QUOTE : "compensation" is to assure you that you won't see any of that.

#1317850
They lied to me about having to return the vehicle and said nobody would approve my auto loan, (whixh was totally false) and then they said i hD to repurchase the vehicle with them as my financial company at a much higher interest rate. They ruined my credit, and I am...
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1.0
#1303124
While the help from the sales associate was fine and the appraisal process fairly quick and easy the quote was insulting. I brought in a 2014 Nissan Altima in excellent condition with only 8,000 miles on it. The quote I received was for $10,500. There was a 2014 Altima...
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3.0
I liked
  • Sale assocaite
I didn't like
  • Appraisal
#1300996
My Son went to purchase his first vehicle on his own in Colorado. Being young and new to all this i feel he was taken advantage of. His payment on the truck was over 600 a month. Seriously! He even tried to get the payment lower after the fact and they would not work...
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Anonymous
lol

Your son willingly signed on for $600/month and yet you blame CarMax? The only people who set your son up to fail were his parents.

1.0
#1296922