I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...Read more
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...Read more
I purchased my Infiniti G37 from Carmax in Lancaster PA about 2 years ago. My car was transferred from a location in Georgia. My experience has been lackluster with this company. The car was in no condition to be sold when I arrived to pick it up. Had a certified...Read more
I didn't like
- Quality of vehicles
Carmax sold my deaf daughter a lemon
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
The CSR Dan Boehling at the Midlothian location provided unprofessional customer service. His mannerism was down right unpleasant and unnecessary. He seemed as if I was taking up his time and did not want to provide me with the best customer service possible. He...Read more
I didn't like
- Csr dan boehling
Carmax - NOT GOOD
I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
Carmax - Oil change service
I was there for the oil change appointment and after few min told to come in 2 hours because mechanic going to lunch. I asked if I can talk to the manager and they said she’s at lunch . I was trying to explain thT I’m going out of town. Then finally another staff said it’s ok we will find a way. That’s Not acceptable .
After spending 60k on a vehicle I got the run around and then lied to on multiple occasions. At first there was no explanation about where the car was after being told it was on the way and then it took another two weeks. Once the car arrived I had to return to Carmax...Read more
Twice Carmax failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call...Read more
- Website looks like it works
I didn't like
- How the website worked or did not work
- Worthless employees
- Terrible transfer policies
Carmax - Payments
I couldn't talk to anybody because of it being Sunday
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