Most helpful review

CarMax Employee Tells it all

Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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289 comments
#2117780

Thanks for the info. I was considering CarMax, but, now I will keep my money in my pocket.

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ID
#377844 Review #377844 is a subjective opinion of poster.

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New Reviewer

Service Department charging seperate pricing for a single Job

I took my 2008 Honda Accord V6 to Carmax service to have shocks, struts, Radiator flush new radiator hose Water pump/serpentine belt replacement. You can buy a complete Water pump/Serpentine belt kit with all the parts including Tensioners. Carmax is charging me seperately for these parts. They also told me that there is a $69 diagnostic fee for each Service that they perform. This is against industry standards and I feel that they are taking advantage of me during this time of Supply/Demand of vehicles using that as leverage to charge me more.

User's recommendation: Don't use Carmax for your Service Center.

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ID
#4001999 Review #4001999 is a subjective opinion of poster.
Loss
$250
Preferred solution
Price reduction

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CarMax sold me a wrecked car

Original review updated by user Sep 16, 2022
I am very upset that other than taking back my newly purchased dream car, no attempt was made at the Bristol TN to retain my business or make right selling a wrecked car without disclosure. I have collected all the documentation from the original owner regarding the...
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ID
#3967625 Review #3967625 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Are liars
Preferred solution
Price reduction

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New Reviewer

Dishonest company , I paid off my car 6 months ago but they wont send me my car title .

I was never late on making my payments and the only true assistance I received when I called their customers service rep to make payments but nothing else , incompetent reps with no customer service skills at all , this is the only company you are better off talking to an automated system , Paid off my car 6 months ago but still don't have my car title , and now it looks like I will have to pay an attorney to get what's mine as if its not enough the car was %30 overprices , worst nightmare ever . no records of any statements on my account once i paid off the car .

User's recommendation: Please don't make my mistake and buy your car elsewhere.

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1 comment
#2254014

I'm looking to do a class Action against carmax. Email me at BILLETTSBRITTANY@***.COM if interested

ID
#3948711 Review #3948711 is a subjective opinion of poster.
Location
Cocoa Beach, Florida
Pros
  • Big show rooms
Cons
  • Bad customer service
  • Incompetent customer service reps
  • Overpriced cars above market value
Loss
$26000
Preferred solution
Get the title for the car I paid off 6 moths ago .

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New Reviewer

Bad experience

I bought a Ram 1500 in 3/2020, to this day it has been in the mecanic more then 7 time.I have claim this issue since the first 6 months that was in the mecanic for 3 months get fix,soo the first 6 months I use it 3 months and 3 getting fixed.the other 6 times it has taken around 1 months each time.

User's recommendation: Don't buy here.

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ID
#3909116 Review #3909116 is a subjective opinion of poster.
Location
Orlando, Florida

Carmax Danvers MA

I tried to get help to return my car as they sold me a car that would not pass state inspection. My 30 days ate almost up and its as if theyre waiting for it so Im stuck with the vehicle

User's recommendation: BEWARE.

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ID
#3902363 Review #3902363 is a subjective opinion of poster.
Location
Lake Worth, Florida

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New Reviewer

Customers Beware!

I will not do business with this company again; whatever they promise, new tires, fresh oil, and dents removed, do not believe a thing until they put it in writing. They will promise the world to get a sale; the managers are the worst, in perpetuating this culture. If it had not been for the incredible car we purchased, that holds its on, we would have gladly taken it back for a refund.

User's recommendation: Get it in writing, no verbal promises before the sale or after.

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ID
#3891575 Review #3891575 is a subjective opinion of poster.
Location
Chester, Virginia

Bad appraisal

CarMax - Bad appraisal
CarMax - Bad appraisal
CarMax - Bad appraisal
CarMax - Bad appraisal
The guy who appraised my 1986 corvette knew nothing about a car that old. He could not reach the clutch well enough to depress it fully. He screwed around trying to get the car started and tripped the security system which would not allow the car to start for 15...
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2 comments
#2239325

What type of security system was on an ‘86? Please specify make/model and install date.

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ID
#3883719 Review #3883719 is a subjective opinion of poster.
Location
Waco, Texas
New Reviewer

Biggest Mistake I Ever Made

I will give CarMax credit for giving me a great deal on the trade-in of my car. They offered me more than I thought it could ever be worth. However in purchasing a car with CarMax I have had nothing but problems. First the car that I chose to buy they wouldn't let me...
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1 comment
#2254013

I am looking to do a class action against carmax with trade in problems ect. Email me plz BILLETTSBRITTANY@***.COM if interested

ID
#3871229 Review #3871229 is a subjective opinion of poster.
Location
Seattle, Washington
Pros
  • Gave me a lot more than i expected for my trade in
Cons
  • Ive had multiple promises from carmax broken
Preferred solution
When I bought my car there was a wire that was sticking out from underneath the dash it's probably the reason for the electrical issues with my car and I would like it to be fixed for free

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New Reviewer

Disgruntled customer 8 11 22

Original review updated by user Aug 13, 2022
I just purchased a vehicle from your store in Bakersfield, Ca. and will never go back to Carmax again. I went there with a cashiers check for $16,000.00 as a down payment and was forced (to finish the transaction in as short a time as possible) to go back home in rush...
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4 comments
#2233365

I left out of my comment. You were not forced, you could have walked away. Be careful saying you were forced.

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ID
#3848906 Review #3848906 is a subjective opinion of poster.
Location
Bakersfield, California
Pros
  • Lots of vehicles
Preferred solution
Let the company propose a solution
New Reviewer

Need rental

Car at shop waiting to get repaired. Wasn't able to get a rental. Car has been in shop since Monday. Fidelity car warranty company was unhelpful

User's recommendation: No opinion.

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ID
#3847071 Review #3847071 is a subjective opinion of poster.
Pros
  • Financing
  • Car
Cons
  • Staff
Loss
$737
Preferred solution
Let the company propose a solution

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New Reviewer

False advertising

I purchased a 2019 Toyota chr XLE. I received a 2019 Toyota chr LE. Now Im told if I want an XLE I need to pay extra for one. This is not acceptable as I bought what was supposed to be an XLE

User's recommendation: Beware.

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ID
#3843699 Review #3843699 is a subjective opinion of poster.
Location
South Portland, Maine
Pros
  • There is no pros
Cons
  • False advertising
  • Not following contract
Preferred solution
Deliver product or service ordered

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New Reviewer

DMV records

I Kevin l williams of 629 Pocahontas Place Hampton, VA Need signed documentation stating the date of repo. Document must state I did not regain possession of vehicle after said date and have signature with contact info of authorized rep. Need this done asap.
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ID
#3836840 Review #3836840 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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New Reviewer

Bait and Switch and Consumer Fraud

CarMax - Bait and Switch and Consumer Fraud
CarMax - Bait and Switch and Consumer Fraud
CarMax - Bait and Switch and Consumer Fraud
Update by user Sep 08, 2022

I filed complaints with the WA State Atty General, The FTC, the BBB, posted on social media as well as PC. It is in process with each of them.

Here's a laugh: I got an email asking me to review the Corporate call I got to resolve this. HAHAHAHA WHAT CORPORATE...

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ID
#3835541 Review #3835541 is a subjective opinion of poster.
Location
Renton, Washington
Pros
  • Have access to a lot of vehicles
Cons
  • Very deceptive
  • Does not meet any professional or quality manner
  • Value compaired to other dealers
Loss
$2500
Preferred solution
The almost $1500 in the immediate repair, plus a refund off the original price since it was falsely advertised as a loaded Trim 5, and priced as such but was a base model Trim 2.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Unhappy bought a car with many issues

I bought this car, way above car value. It has had a squeaking issue since i bought it. First ot was charging the AC, then they replaced the breaks, then the replaced the roaters. It has gone in 3 to 4 tomes, just to try to get this issue fixed and it is still not fixed. Now they say theyre done with it, because it is over 90 days. Though this has been an issue, since i bought it.
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ID
#3808629 Review #3808629 is a subjective opinion of poster.
Location
Roseville, California
Cons
  • Very deceptive
Preferred solution
Let the company propose a solution
New Reviewer

Unprofessional service

CarMax - Unprofessional service
My husband and I call and made and appointment at the dealership 8400 Anderson Fort Worth Tx 76120..we drove and hourwhile we was waiting to be serve by the sales person we missed the callI call back right away after 1 second and he didnt responded I went and spoke...
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ID
#3804258 Review #3804258 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • Vehicle selection
Loss
$100
Preferred solution
Let the company propose a solution

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