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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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282 comments
Billy
#1798631

I bought a 2013 Hyundai Veloster Remix Edition from them a few months ago that had 14k miles on it. I paid $13k for the car.

Not a terrible deal considering the low miles and the previous owner barely driver the thing. You almost never see that low of miles on a car this old. This is the second car I’ve bought from them and my first was a complete dud. The transmission went out 4 times in the first 2 months.

They recognized that they sold me a lemon and got me out of the car and refunded me all the money I spent paying on my deductible for the MaxCare plan. They took care of me and I would recommend them to anyone. I have since taken my brother and mom there to help them pick out a car and I’m taking my girlfriend today. I’m assuming that the guy above that started this post doesn’t understand how buying and selling cars works.

Naturally someone is going to try and buy something cheaper than they are going to sell it for.

Otherwise how would you make any profit. Hopefully this jaded clown has figured out over the last 6-7 years how car buying and selling works.

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Review
#377844 Review #377844 is a subjective opinion of poster.

Beware of what you buy | Carmax review

1.0
Details
I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my regular mechanic last September for the next inspection they found that the tires were well dryrotted on the inside sidewalls, meaning the tires had been turned to face inside!
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Review
#1761606 Review #1761606 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Selection of cars
Cons
  • State inspection documented falsley
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
3.4
Details
I purchased a 2015 Jeep Cherokee Limited, trading in my 2013 Hyundai Tucson. For the first 90 days the car was in the shop more than on the road. Carmax agreed to fix some of the body issues and updated the Navigation software. The engine light came on and Carmax could...
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Review
#1752756 Review #1752756 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Financing
  • Customer service
  • Variety of cars
Cons
  • No call backs
  • Product
Reason of review
Damaged or defective
Loss
$18995
Preferred solution
Take the vehicle back in trade at the full purchase price to purchase another vehicle.
2.2
Details
I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for. For the income amount I entered the annual amount that I get because from previous applications I...
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Review
#1732415 Review #1732415 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Selection of cars
Cons
  • Financing and there car appraisels are low
Reason of review
Poor customer service
Tags
  • Horrilbe Customer Service

Don’t do it | Carmax review from San Antonio North, Texas

1.0
Details
They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!
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Review
#1726198 Review #1726198 is a subjective opinion of poster.
Pros
  • Ease of shoipping from home
Cons
  • There are too many to list
Reason of review
check my credit even after I told them I was not interested
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Horrilbe Customer Service

Keys r locked in vechicle | Carmax review from Santa Rosa, California

Keys are locked in car I need roadside assistance my phone is in side
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Review
#1703843 Review #1703843 is a subjective opinion of poster.
Reason of review
Poor customer service
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service

THEY ARE AWFUL AND SHOULD BE CLOSED DOWN! | Carmax review from Branford, Connecticut

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
5.0
Details

Update by user Oct 03, 2019

Ax care arranty

Original review posted by user Oct 03, 2019

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Latest Question

Carmax Questions
1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager