CarMax Reviews and Complaints | carmax.com @ Pissed Consumer

Most helpful review

Jan 22, 2013 PissedConsumer317887 of Omaha, NE

CarMax Employee Tells it all

Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...

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289 comments

Jan 16, 2022 PissedConsumer2117780 #2117780

Thanks for the info. I was considering CarMax, but, now I will keep my money in my pocket.

2 0

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#377844

New Reviewer

Sep 23, 2022 Terry H Kzx

Service Department charging seperate pricing for a single Job

1.0

I took my 2008 Honda Accord V6 to Carmax service to have shocks, struts, Radiator flush new radiator hose Water pump/serpentine belt replacement. You can buy a complete Water pump/Serpentine belt kit with all the parts including Tensioners. Carmax is charging me seperately for these parts. They also told me that there is a $69 diagnostic fee for each Service that they perform. This is against industry standards and I feel that they are taking advantage of me during this time of Supply/Demand of vehicles using that as leverage to charge me more.

User's recommendation: Don't use Carmax for your Service Center.

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#4001999

Loss

$250

Preferred solution

Price reduction

New Reviewer

Sep 16, 2022 Timothy B Afw

CarMax sold me a wrecked car

Original review updated by user Sep 16, 2022

I am very upset that other than taking back my newly purchased dream car, no attempt was made at the Bristol TN to retain my business or make right selling a wrecked car without disclosure. I have collected all the documentation from the original owner regarding the...

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#3967625

Pros

Selection

Cons

Are liars

Preferred solution

Price reduction

New Reviewer

Sep 12, 2022 Abdullah D Mhs

Dishonest company , I paid off my car 6 months ago but they wont send me my car title .

1.0

I was never late on making my payments and the only true assistance I received when I called their customers service rep to make payments but nothing else , incompetent reps with no customer service skills at all , this is the only company you are better off talking to an automated system , Paid off my car 6 months ago but still don't have my car title , and now it looks like I will have to pay an attorney to get what's mine as if its not enough the car was %30 overprices , worst nightmare ever . no records of any statements on my account once i paid off the car .

User's recommendation: Please don't make my mistake and buy your car elsewhere.

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1 comment

Sep 22, 2022 TryMe #2254014

I'm looking to do a class Action against carmax. Email me at BILLETTSBRITTANY@***.COM if interested

0 0

#3948711

Location

Cocoa Beach, Florida

Pros

Big show rooms

Cons

Bad customer service
Incompetent customer service reps
Overpriced cars above market value

Loss

$26000

Preferred solution

Get the title for the car I paid off 6 moths ago .

New Reviewer

Aug 31, 2022 Londynn Muf

Bad experience

1.6

I bought a Ram 1500 in 3/2020, to this day it has been in the mecanic more then 7 time.I have claim this issue since the first 6 months that was in the mecanic for 3 months get fix,soo the first 6 months I use it 3 months and 3 getting fixed.the other 6 times it has taken around 1 months each time.

User's recommendation: Don't buy here.

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#3909116

Location

Orlando, Florida

Aug 29, 2022 PissedConsumer3902363 of Lake Worth, FL

Carmax Danvers MA

1.0

I tried to get help to return my car as they sold me a car that would not pass state inspection. My 30 days ate almost up and its as if theyre waiting for it so Im stuck with the vehicle

User's recommendation: BEWARE.

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#3902363

Location

Lake Worth, Florida

New Reviewer

Aug 26, 2022 Dr.Kenneth K

Customers Beware!

2.5

I will not do business with this company again; whatever they promise, new tires, fresh oil, and dents removed, do not believe a thing until they put it in writing. They will promise the world to get a sale; the managers are the worst, in perpetuating this culture. If it had not been for the incredible car we purchased, that holds its on, we would have gladly taken it back for a refund.

User's recommendation: Get it in writing, no verbal promises before the sale or after.

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#3891575

Location

Chester, Virginia

Aug 23, 2022 PissedConsumer3883719 of Waco, TX

Bad appraisal

The guy who appraised my 1986 corvette knew nothing about a car that old. He could not reach the clutch well enough to depress it fully. He screwed around trying to get the car started and tripped the security system which would not allow the car to start for 15...

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2 comments

Aug 23, 2022 PissedConsumer2239325 #2239325

What type of security system was on an ‘86? Please specify make/model and install date.

0 0

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#3883719

Location

Waco, Texas

New Reviewer

Aug 19, 2022 Anna A Glw

Biggest Mistake I Ever Made

1.8

I will give CarMax credit for giving me a great deal on the trade-in of my car. They offered me more than I thought it could ever be worth. However in purchasing a car with CarMax I have had nothing but problems. First the car that I chose to buy they wouldn't let me...

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1 comment

Sep 22, 2022 TryMe #2254013

I am looking to do a class action against carmax with trade in problems ect. Email me plz BILLETTSBRITTANY@***.COM if interested

0 0

#3871229

Location

Seattle, Washington

Pros

Gave me a lot more than i expected for my trade in

Cons

Ive had multiple promises from carmax broken

Preferred solution

When I bought my car there was a wire that was sticking out from underneath the dash it's probably the reason for the electrical issues with my car and I would like it to be fixed for free

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New Reviewer

Aug 13, 2022 Ronnie R Ksn

Disgruntled customer 8 11 22

Original review updated by user Aug 13, 2022

I just purchased a vehicle from your store in Bakersfield, Ca. and will never go back to Carmax again. I went there with a cashiers check for $16,000.00 as a down payment and was forced (to finish the transaction in as short a time as possible) to go back home in rush...

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4 comments

Aug 13, 2022 PissedConsumer2233365 #2233365

I left out of my comment. You were not forced, you could have walked away. Be careful saying you were forced.

0 0

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#3848906

Location

Bakersfield, California

Pros

Lots of vehicles

Preferred solution

Let the company propose a solution

New Reviewer

Aug 12, 2022 Nicholas B Exr

Need rental

1.0

Car at shop waiting to get repaired. Wasn't able to get a rental. Car has been in shop since Monday. Fidelity car warranty company was unhelpful

User's recommendation: No opinion.

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#3847071

Pros

Financing
Car

Cons

Staff

Loss

$737

Preferred solution

Let the company propose a solution

New Reviewer

Aug 11, 2022 Donna M Oja

False advertising

I purchased a 2019 Toyota chr XLE. I received a 2019 Toyota chr LE. Now Im told if I want an XLE I need to pay extra for one. This is not acceptable as I bought what was supposed to be an XLE

User's recommendation: Beware.

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#3843699

Location

South Portland, Maine

Pros

There is no pros

Cons

False advertising
Not following contract

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 09, 2022 Kevin W Dhg

DMV records

I Kevin l williams of 629 Pocahontas Place Hampton, VA Need signed documentation stating the date of repo. Document must state I did not regain possession of vehicle after said date and have signature with contact info of authorized rep. Need this done asap.

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#3836840

Location

Pittsburgh, Pennsylvania

New Reviewer

Aug 08, 2022 Midge M Uuq

Bait and Switch and Consumer Fraud

1.0

Update by user Sep 08, 2022

I filed complaints with the WA State Atty General, The FTC, the BBB, posted on social media as well as PC. It is in process with each of them.

Here's a laugh: I got an email asking me to review the Corporate call I got to resolve this. HAHAHAHA WHAT CORPORATE...

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#3835541

Location

Renton, Washington

Pros

Have access to a lot of vehicles

Cons

Very deceptive
Does not meet any professional or quality manner
Value compaired to other dealers

Loss

$2500

Preferred solution

The almost $1500 in the immediate repair, plus a refund off the original price since it was falsely advertised as a loaded Trim 5, and priced as such but was a base model Trim 2.

New Reviewer

Jul 30, 2022 Brittany T Kao

Unhappy bought a car with many issues

1.1

I bought this car, way above car value. It has had a squeaking issue since i bought it. First ot was charging the AC, then they replaced the breaks, then the replaced the roaters. It has gone in 3 to 4 tomes, just to try to get this issue fixed and it is still not fixed. Now they say theyre done with it, because it is over 90 days. Though this has been an issue, since i bought it.

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#3808629

Location

Roseville, California

Cons

Very deceptive

Preferred solution

Let the company propose a solution

New Reviewer

Jul 28, 2022 Giovanna G Xyn

Unprofessional service

1.0

My husband and I call and made and appointment at the dealership 8400 Anderson Fort Worth Tx 76120..we drove and hourwhile we was waiting to be serve by the sales person we missed the callI call back right away after 1 second and he didnt responded I went and spoke...

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#3804258

Location

Fort Worth, Texas

Pros

Vehicle selection

Loss

$100

Preferred solution

Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Location	3/5
Website	3/5
Diversity of Products or Services	2/5
Price Affordability	2/5
Interest Rate	2/5

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"Service Department charging seperate pricing for a single Job"

CarMax Reviews

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CarMax sold me a wrecked car

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