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I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make...
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#1280721
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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3.6
#1280095
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Carmax - Painless

I bought a 2017 Dodge Charger Hemi..I was going to put $2000 down I was told by the salesmen to put my money back in my pocket..I put down $74 .. Ellicott City Maryland Carmax..
5.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
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#1273033
Last time I've bought from CarMax it was fast, simple, easy. We had a car shipped in from out of state. The salesman was prompt to answer questions and gave me exact details of the documents I needed to collect so I decided to buy there again. This time, it's a total...
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2.3
#1272570
I have an extended warranty on 2011 BMW I bought there. When windows rolled up, they automatically came back down half way. Brought in to Carmax. They said they would reprogram windows. Said it was repaired couple hours later. Paid $107 (my portion) for extended...
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2.8
#1271110
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Carmax - Sold me a lemon that needed a new engine

Carmax - Sold me a lemon that needed a new engine
My car was sold to me Kia 2015 sportage in September 2017. It started to smoke 2days after I purchased it . I took it back to Irvine store and they couldn’t find anything wrong ?? Took it to Kia dealer and this it what they found .see pics..., I was advised I needed a new engine 7000 dollars later due to oil sludge in engine . I got all my money back . 125 point check is a joke!!
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
Website
#1262294
I paid cash for a vehicle on the 18th of April and found out on my drive home that night that a taillight was out.Contacted the Service department about the issue and has been lied to about when the parts would arrive and be installed and I am the one who has to call...
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#1251031
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Carmax - Best place to work for 25 years

I am in the upper Sr Exec side of CarMax and I can say that working here is a blessing. I have made all the right moves so I can retire this year and still pull 6 figures from the old Pension Plan. Us old dogs will be milking that pension plan dry in the next few years! Here’s to large “golden parachutes” and eating up the Pesnion plan before the rest of the workers get NONE!
4.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1245745
Paid to have a car transferred from another state that I was interested in buying from CarMax. The Autocheck Report stated NO Accidents. Thank goodness before I took possession that a friend of mine ran CarFax. The car had been in TWO accidents and one of them the car...
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1.0
Product
#1244240
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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5.0
#1242301