Carmax Reviews and Complaints
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Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than...
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Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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davemcarthur
I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com o...
Anonymous
pis-off
Product
I didn't like
- Poor attitude from sales person
Carmax in Winslow, New Jersey - Bait and switch
First week of April I contacted a sales person at Carmax looking for a crossover easy to get in and out of. Was told a Nissan Rogue would be arriving in eight days. We said we wanted it and secured a loan on line! six days later we got a call saying Carmax would find a second car as a back up in case the one we wanted did not show. The agreed price on the Nissan was $5995 however once the car arrived it was marked up to almost $10000. Carmax never intended let the Nissan Rogue sell for $5995 even after hearing a recording the salesman quoting $5995.
Winslow, New Jersey
Carmax in Las Vegas, Nevada - Can I trust them
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
Found a vehicle that I wanted and had it shipped from Missouri to Alabama ($300). Got a call from Deborah that the car had arrived and to set up a test drive. I did some research on the vehicle and the one I was planning on trading in. Black book resale for the car I...
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Carmax - Wtf???
Yeah you go in and they let you pay top dollar for their vehicles and they give you $100 for your vehicle they're bunch of stupid idiots Brooklyn Park Minnesota
Found a vehicle on their website located in Clearwater Florida. For a $200.00 transport fee CarMax stated that they would transfer the car to South Carolina with in a set amount of time. This car was left Clearwater, Florida according to their records on March 5, 2019....
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h.kitchener
Assuming you used a credit and not a debit card to pay the $200 fee, dispute the charge, altho there was probably some sort of disclaimer stating the fee was non-refundable. C...
Product
My son wanted to purchase a vehicle. He went to Carmax in Calgary. His credit is abysmal, BUT he had just started a new job with an excellent wage. He couldn't qualify for a loan. Carmax suggested he find a co-signer. When I worked in banking many years ago, the policy...
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KeishaChanelle
I agree with @CloseBeetle176. I understand your age, however, I feel as though you must have had some good faith in your son and thought/hoped he would pay for the truck becau...
CloseBeetle176
Your mistake was signing off on a loan for a family member with bad credit. Sorry you didn't see the red flag in this deal. It's nice to help out but loaning money to anyone e...
Product
I purchased a 2007 VW Jetta from CarMax in July 2016. It had 88K and seemed to be in good condition. I specifically told the salesperson that I was looking for a car because the A/C went out in mine and the car was really old and I didn't want to dump money into it for...
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KeishaChanelle
Sorry this happened to you but Jetta's tend to have those problems and not to mention you purchased an 2007 with 88k miles, that's quite a lot. luxury car engines are known to...
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Product
I didn't like
- Salesman was slow
- Failed to have knowledge of what was needed
- Requested personal information that was not required
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Carmax - BURNED UP!
I PURCHASED A $43,000.00 USED CAR FROM THEM AND FOUND THAT IT HAD BEEN WRECKED. THEY NEVER DIVULGED THAT FACT AND I DIDN'T SEE THE DAMAGES WITH THEIR EVENING LIGHT. I TOOK THE CAR BACK AND THEY HAD SOME JACK LEGS ATTEMPT TO BUFF AND RE-PAINT THE DAMAGED AREAS. THE WORK WASN'T DONE PROPERLY AS THEY BURNED & 
BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM!
BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM! Thank You for Your Reply!
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Im sure carmax isn’t perfect... but do you honestly think that a used ford , Chrysler, dodge going to last you for ever... carmax is a used car Lot!!! If you people can’t affo...
I can not comment on other individuals experiences, but I have purschased my last two cars from CarMax and will most definitely buy my thrid from them as well. My first purcha...