CarMax

Due to an obvious lack of proper inspection we had a VERY dangerous situation which could have ended a lot worse.

Our car we purchased from CarMax Memphis 7771 Stage Rd. on 4/22/2023 with 109,133 miles now has 116,039 miles.

That is less than 7,000 miles since we purchase the car from CarMax had the drivers side rear brake lock up while my son was driving the car home from work on the highway at 4am April 28th. Luckily he got the car to the shoulder without incident. BUT it could have ended a lot worse.

Attached are pics of what fell out of the brake drum when I took it off the car and a pic of the total worn out brake pad.

So please tell me how this car was inspects by CarMax less than 7,000 miles ago.

This is a bunch of crap that could have killed someone if it was rush hour instead of 4am.

How can car max sell a car like this and feel good about it. This could have been completely avoided if CarMax did what they say and do a 125 point inspection.

Jay Cramin

2695 Morning Sun Rd

Cordova TN 38016

901-355-****

Ive had the absolute worst experience with CarMax this week.

Ordered and paid for car on 12/20, to be delivered from RI to NJ - not a far trekexpected delivery reported as 12/22-28.

Online tracking showed no movement as of 12/27. I called and the automated system indicated it was delivered 12/27 and would be prepared for me to test drive.

9am - I called and asked how tracking could show car in RI and automated system says its in Jersey? An associate there confirmed the car had not left RI yet - said hed look into it and get back to me by Noon. I waited until 1:20 with no answer so called again. Different rep, same story with promise to speak to a Manager and call me back with more info by 3pm.

I waited until 3:20 with no answer so called again. I requested to speak with a Manager - he told me he would look into it and call me back in 10 minutes. He did, and said hed call the RI store to make sure the car was on a carrier that day and would likely be delivered 12/28. On morning of 12/28 Online tracking still showed vehicle had not left RI.

I called at 9:30am - the representative told me the NJ store was not opened yet, but he would pass a message along to have Management there reach out to me as soon as they opened 11am. I never heard from them, waited until 2:45 and then called again. The Manager apologized, said the car still hadnt left RI, and blamed the third party transport company. I asked to speak with that Managers supervisor and he put another rep on the phone - come to find out later he was just another manager at that location, NOT a managers supervisor as I had requested.

He told me hed call the third party transport company to find out if they can get the car on a carrier that evening for delivery 12/29, and that hed get right back to me. I waited until 4pm - again with no reply as promised - so I calledagain. The manager told me he could not get an answer from the third party transport company and that he could not get in touch with anyone from the RI store to help - I replied you cant get in touch with a business partner - internally - to get some answers about why this car isnt shipped yet? He replied he attempted to but could not get anyone on the phone or make contact with a RI CarMax employee.

4:15pm I hung up the phone, called CarMax in RI and immediately got in touch with an associate there without a problem

She explained that they cant do anything, all had to be initiated by the NJ store. I asked her to call the Manager in NJ to ask him to get something done, and to have him call me back. Rather than the Manager calling me, I got a call from a general service rep at 4:50 who asked me to go over the details of my concern again, on a recorded line.

Morning of 12/29, Online tracking still showed the vehicle sitting in RI. Automated phone system still reported the car delivered to NJ on 12/27.

I checked Online Tracking several times throughout the day with no movement of the vehicle evident. Called the NJ store at 5:45pm. None of the Managers I had spoken to previously were working, so spoke to a new Manager who said shed look into status and call me back. She called back at 6:20 to tell me that a Logistics manager reached out to the third party transport company but they had not yet gotten a reply.

She promised to get the Logistics Manager and a General Manager on it and that someone will reach out to me with an update tomorrow I wont be holding my breath.

At this point, I could have driven to RI myself to get the car and I would have been done days ago

Ive wasted countless hours the past 3 days and had 10x more headache than if I had just gone to a dealership and dealt with the hassle of negotiation. I was willing to pay a premium for this car, understanding it would cost me a bit more to avoid the typical car buying haggling process.

So much for CarMaxs claim of easy, no hassle process

I really wanted to love this experience but it has been a complete nightmare. Never again

Do yourself a favor - try CarVana or Vroom

Dear CarMax Corporation,

My name is Mickel Johnson. I am writing to formally lodge a complaint regarding the unprofessional and hostile behavior exhibited by the manager at your Parker, Colorado location on April 21, 2024.

I was approved to test drive a vehicle and was initially instructed to return it by 4:45 PM on April 21. Due to work commitments, I contacted CarMax to request an extension until 6:45 PM, which was verbally approved. At 6:45 PM, I promptly texted and emailed the representative, including a screenshot of my approved application letter, but received no response until approximately 8:30 PM.

At 8:30 PM, I received a call from the manager who aggressively insisted that I return the vehicle by 9:00 PM or face potential law enforcement involvement. Despite my compliance and assurance to return the vehicle by the specified time, I was met with undue hostility upon my arrival. The manager's tone and demeanor were unprofessional and threatening, causing significant distress.

I find it unacceptable for a customer to be treated with such disrespect and intimidation, especially after letting him know I was approved for the vehicle and following the agreed-upon terms and making consistent efforts to communicate. This incident has severely impacted my perception of CarMax's customer service and professionalism.

I request that CarMax take appropriate action to address this matter and ensure such incidents do not occur in the future. I expect a prompt response detailing the steps that will be taken to resolve this issue and prevent recurrence. Also, when I was trying to talk to the manager, he kept blowing me off and saying that he didn't have time for this. When I asked if we could go inside and talk about the next steps since I've been approved for the vehicle, he told me no. I found it strange because there were other customers in the store, but he didn't want to hear anything I had to say. His aggression was unwarranted, so I walked away and sat down on the bench.

Thank you for your attention to this serious matter. I look forward to your prompt response.

Mickel Johnson

I had a truly appalling experience at the CarMax in Woodbridge, Virginia that left me utterly disgusted. I had scheduled a test drive at the dealership, only to be turned away upon arrival. Despite expressing my intention to purchase the car and even stating that I would be paying in cash, the manager callously informed me that the business office was too busy to accommodate my business.

This blatant disregard for customer service and lack of professionalism was utterly disheartening. It is unfathomable that a customer who is ready to make a significant purchase would be treated in such a dismissive manner. The manager's unwillingness to prioritize a potential sale and provide basic courtesy left me feeling utterly disrespected and unvalued as a customer.

As a result of this deplorable experience, I have vowed to never set foot in the CarMax at Woodbridge, Virginia, and quite frankly, I have been left with a sour taste in my mouth towards the CarMax brand as a whole. It is disheartening to think that such disregard for customer service may be a prevalent issue across all CarMax locations.

I implore CarMax to reevaluate their customer service practices and instill a culture of respect, professionalism, and prioritization of customer needs. No individual should ever be made to feel as insignificant and unworthy as I did during my visit to the Woodbridge dealership. It is imperative for businesses to recognize the value of each customer and treat them with the dignity and respect they deserve.

We bought a 2017 Nissan Rogue on 4/24/2024 at the Birmingham, AL. location.

We had the car for a week and a half and noticed several things wrong with it. I don't think it ever went through the 125 point inspection you boast about before it was put up for sale. Since then, we brought it in for a service appointment a few days later and parts were ordered and we got the vehicle back. On May 9th.

the vehicle stranded us as it wouldn't shift out of 1st. gear. It was towed to Carmax where it's been now to date. In that 3 weeks the only thing that has been done is a transmission fluid drain and fill.

The did not fix the problem and it took until 5/22 to find this out. A new transmission was ordered and it came in 2 days later (last Friday 5/24). Now the work hasn't been scheduled to get the transmission in until Thursday next week (6/6). At this point Carmax has had the vehicle twice as long as I have since I bought it.

It seems like no one wants to get the work done and the car back to me, which I need desperately. That's why I bought it! Can anything be done to light a fire under the service manager here (David) so I can get my car back as soon as possible? This is the third vehicle I have bought from this Carmax and my other two times went great but this time has ruined them all and I would not even recommend Carmax to anyone I know.

CAN I GET SOME HELP PLEASE!!! John Norwood 205-937-****.

I purchased a Black Cadillac XT5 in March. Within two weeks, I had to take it back for service.

Subsequently, two other problems arose and I had to return it once more. The final straw was today. I had an appointment for a transmission and antifreeze check at 2:00 PM. When I tried to start the car for the appointment, it wouldn't start.

I called from 1:30 until 2:00 PM but got no answer, leaving several voicemails. When I finally got through to a lady, I explained the problem and mentioned needing a tow truck. Despite this, I still received no answer or assistance from the service department. Fed up, I decided to physically visit the dealership and spoke with Mr.

Parnell. He was very condescending and claimed most places don't offer a 90-day warranty. However, that's not the problem. I have two warranties and am well within the 90-day period.

He offered me a loaner car while they kept my vehicle for further examination. He called a tow truck to take my car back to CarMax. Upon arrival, I was passed off to another employee named Trei. After inspecting the vehicle, Trei instructed a mechanic to give us a loaner car.

This was after 4:30 PM when they were closing at 5:00 PM. Now, Trei informs us that one day after our warranty, he needs to consult with his manager. I waited until 4:55 PM only for him to say he didn't have time to speak with his manager. He suggested I could either leave my car or bring it back in the morning.

The mechanic found water in the front of the car and suggested I could call Enterprise in the morning if there were further problems. Then, CarMax would have to provide me with a loaner car. I believe this entire situation was very unprofessional. It was stated clear as day that I should leave with a loaner car, however, I left with no car at all.

My interaction with CarMax was highly disappointing. This is my fourth purchase from them and I've never had this problem before.

I bought a 2015 Toyota Camry from the Carmax located in Fairfield Calif. Great sales experience but unfortunately the service & repair department is a whole different thing.

My car has a lot of things that need to be fix. Transmission mount , engine mount, torch mount & now the engine light is on. I have had it a little over 30 days. Its all covered under warranty but my ?

Is why wasnt this car looked over before they sold it to me. Im not happy with how they have handled the situation. They dont return phone calls also they dont communicate together as a team.

One person will know know one thing and the other person will not. Im really disappointed in the whole experience.

I purchased a 2018 Nissan Rogue from the Bakersfield, California location. However, I keep receiving runaround deals whenever there are issues that need to be fixed.

I would schedule an appointment only to receive a call later that they cannot accommodate me on that day. This has occurred several times. When I report issues, they assert that there are none. The situation worsens, yet despite returning the car, they still deny the presence of any issues.

The mechanic even deleted files from my dash camera, evidence of which I have on video. I reported this to the service personnel only to be blamed and told that the camera should not have been on in the shop – however, it only turns on when the car is running. I informed them about the car being in an accident and presenting subsequent issues; however, they denied the claims as the car report does not mention any such incidents. The entire car has been cheaply repainted and the paint is peeling off.

Both the front and back windows were replaced and are now leaking, but I'm told that I never reported these issues. They jot notes on a sticky pad instead of including them in the service report. The spare tire provided was only a tire without a rim and did not fit the rim of the car. Whenever I tried to speak to a service manager, they were never available.

In spite of leaving my contact details and being assured of a callback, I never received a response. Once, I spoke to someone who claimed to be the service manager and said that he was going to order some parts and inform me when they arrive. However, he never did.

When I followed up, I was told that the service manager was actually a woman; the person I had spoken to was a man. Please let me know what can be done as my warranty period is nearly over.

Update: received a call from the manager 4/15 Im not sure what will come from this conversation, only thing is why do they keep saying that other dealers will up charge and say things need to be repaired when they dont I am the one that was driving the car when everything happened so idk how someone can up charge me if the car locked up on me Update: This car was for my teenager daughter, I cant even imagine if the brakes locked up while she was driving the vehicle. Im so glad it was me driving it and not her.

I Purchased a Toyota Corolla 2014 with 43,000 miles on 4/6/2024, returned it on 4/12/2024 .

the car started shaking so I took it toyota and was told my car needed $2,500.00 worth of work plus the BRAKES locked up.CARMAX STATED the car had a multi point inspection and I was assured it had no issue.

I dropped the car off at toyota on 4/8/2024.

Carmax does have a 90 days and they will fix it but idk how much you want to trust that since look what happened with us.plus I read multiple reviews and I decided just to leave my car at toyota.

I walked into carmax to speak to the service department and ask how this was missed the employee said, big dealers always do this say if something isnt new it needs to be replacedI told him then why was my car shaking and the brakes locked?He had no response.

Overall the car purchasing experience was smooth but, I dont have faith in them inspecting the cars and doing the repairs before purchase.

Take it to someone to check out the vehicle, just to be on the safe side.update 4/10/2024 I just got a call from toyota and the car should have not been on the road with the issues it has.

you can return a car in the first 30days or 1,500 miles.

I bought a car at Toyota in puyallup, it was an amazing experience. Im just glad this ended and she has a SAFE vehicle.

I bought a car from Carmax,

Long story short.

They sold me a Service Contract from some place C& A Warrenty.

I needed them, they insisted on using an after Market part. Whoever their part supply person is sent the wrong part.

The person at C&A told me it's not his problem and maybe it will get fixed.

It's been at dealer for 4 days replacement part is not in mail yet they have to get this one first then the can send other.

Maybe I'll get it by next week, which rent a car is only good until Friday so I'll be out of car for a few days. All this for a fan motor, I'd stay away from car max and C&A Warrenty at all cost.

I was making payments every month and had a total of 3 late payment since 2021. However, 1 out of the 3 payment was 60 days and the other 2 late payment was overall.

I missed that 60 day. I made a payment of 800 bringing me up to date but I had a balance of 100.00. I made a payment every month with the full payment. Because I had an 100 dollars balance my full payment that was on time was no longer a full payment becuz every payment they took a hundred dollars out make it a partial payment which caused me to be a late payment becuz the next payment was added.

Every month was reported late. The hundred was added to the balance but deducted for the balance.

My payments was 361.99 I made those payments for the past year becuz I had a balance of 100 each payment was deducted 100 so they report full payment as no payment and put me late 30 days even though I paid the agree amount. Doing it this way the can charge me an higher interest rate and I never pay of the car.