CarMax

If I could give zero stars, I would. I purchased a 2017 Infiniti Q50 Premium from CarMax Naperville in 2020, and it has been one of the worst car-buying experiences of my life.
I was told the vehicle was a well-maintained lease return, had a clean CarFax, and was CarMax Certified.

All lies.
After pulling the real CarFax myself, I discovered The car was in a moderate accident (front, side, and rear) It had been purchased at auction It had no oil change for over 2 years and nearly 13,000 miles before I bought it It was labeled as a Carmax certified even though it was in an accident, had dry rotted tires and didn't have an oil change in over two years. It had no oil change for over 2 years and nearly 13,000 miles before I bought it
CarMax did no maintenance, sold it at a premium, and misrepresented its condition. Fast forward to nowmy engine and turbos have completely failed, and their MaxCare warranty (which they also own) denied the claim, blaming me for pre-existing issues I didnt even know about. They claim there was no oil in the engine but I just got an oil change and my son drove the car to carmax and NO OIL LIGHT WAS on.

They didn't even investigate why the oil light didn't go on. I don't even believe them about the engine being blown up. Also maxicare and Carmax is owned by the same people. If you dig deep you will see that Maxicare is owned by CNA Warranty who is owned by CNA Financial who is owned by Lowes Corp who is owned by none other than the corrupt Vanguard.

HMMMM Carmax is owned by JP Morgan, drum roll they have the same exact shareholders. Same company.

The sales lady told me they have nothing to do with each other.
Ive filed with the FTC, Illinois Attorney General, and will be filing a lawsuit as well as getting this on the news. People please be careful when buying from crooked CarmaxDon

I found a car online at a Carmax in a different state, but I was 90% sure it was "the one." I paid to have it transported to me and took it for a test drive. I took a day to think about it and decided to go ahead and purchase it.

I did all the "trade-in" paperwork online in order to speed along the process and also completed the online financing / approval online before I arrived to pick it up.

When I arrived, we first processed my trade-in, which went relatively smoothly.

I then handed over the title and keys to the car. Next we began the purchase of the new car. After sitting at the "salesperson's" desk for about 35 minutes he came back and said "This is really unusual, I've never seen it happen before - but we don't have the title to this car. We bought it from an auction and THEY never took the title from the original seller - so we can't solve this, we are at the mercy of the auction house to get the title."

Next we spent about 10 minutes transferring the car I came in with BACK to me.

They had already filled out the back of the title, so now I have to go get a new title from the DMV (you have to show up in person to do that) which they will reimburse me for IF I GO BACK to them and show them I got the new one. They also offered to buy me dinner, but instead of giving me a gift card to Olive Garden or Chili's, which are both right next to them, they wrote on the back of a business card $50 - bring the receipt back to them. They also reimbursed me the $99 I paid to have the car shipped to my local CarMax.

I think they did all they could to rectify the situation, but WOW what a HUGE ERROR on their part.

They put a car up for sale that they didn't even own!

I've been shopping for a car for 3 months and finally found "the one," and now I have to start over. VERY FRUSTRATING.

Hello to whom this may concern,

Ive been without my car on and off for months upon months. Ive spent $100s of dollars to fix this unreliable car that Ive only have for two years.

CarMax SUCKS. They give you broken car that end up *** the bed months down the road. (Excuse my language)

I cant tell you how many times Ive broken down, head gasket blowing up, oil leaks, alternator going, battery *** the bed TWICE!!!

I barely drive my car as it is but I swear theres problems after problems and spending all this damn money on Ubers and having to bother friends or family for rides is starting to get ridiculous!

Im not spending another dime on this damn car because Im having to spend alllll this money FOR WHAT? For it to happen again??? Unless yall give me a new car because IVE HAD IT!!! I dont know where yall think Im pulling all this money out of but I should be owed for things that should of been taken care of with the warranty I paid for.

I purchased a 2019 Nissan Rogue from Carmax Wayne NJ shop on September 27th, and then the nightmare began. First of all, the car's air conditioner started rattling loudly after a week, and the brakes began to loosen up.

Worse still, I was on one of my trips to Manhattan to pick up my sick girlfriend when the engine suddenly broke down, smoke started coming out, and coolant began overflowing everywhere. I was stuck on the highway all night waiting for a tow truck and ended up paying over $500 in towing fees. Then, when I reported the problem, Carmax displayed amazing incompetence. Customer service informed me they didn't have time to fix my car even though it was purchased just a month ago and was still under warranty.

My last repair appointment was supposed to be on November 6th – originally to fix the air conditioning – but now they have three problems to resolve. On November 6th, nobody provided me with any feedback, so I'm still unclear about what exactly is wrong with my car, how long I need to wait, and I'm not entirely sure someone actually inspected my car. Calling customer service only resulted in me being informed that I couldn't reach a technician and I should just wait.

I need Carmax to fix my vehicle as soon as possible or simply refund me. Translated with DeepL.com (free version).

I bought a 33k Toyota from Carmax Melbourne on 8/21/24
I brought my car to Toyota 11/1/24 because all of the electronics kept shorting out, the battery kept having to be jumped and the power steering kept going out.
Toyota said it was the alternator, and it had to be replaced.
CarMax Melbourne refused to pay for the replacement and towed it to Melbourne (1.5 hours away from me). There mechanic said the alternator was fine, and it was simply a battery connector.

So, they changed $20 part. I had to drive the 3 hours round trip with my husband, both of us missing work to get a loaner car. Then we had to drive 3 hours round trip again to pick my car back up.
I have driven it for less than 2 weeks and the exact same things are happening. All electronics are failing, power steering is failing, battery keeps dying and needs to get jumped.

Car Max Melbourne towed it back up on Wednesday 11/20/24 and I have received zero updates. I am expected to take off of work to drive 3 hours round trip to get a loaner car again to fix a problem that they were aware of two weeks ago. When the manager finally called me several days later, he didn't even know my car was sitting in his lot!
This is now affecting both mine and my husband's lively hoods. I have missed my children's sporting events due to this and there is not resolution.

They have sold me a LEMON and are refusing to FIX it. They want to slap the cheapest band aids on it and hope they get me past the 90 days so they don't have to repair the car. I want to cancel the contract and get my money back. This is shady business practice; it should be illegal!

They are not being any help and are telling me they won't even be looking at the car until next Tuesday!
Update, didn't get car back until 12/2. They said it was the battery and the fact that the battery connector they put in the first time was a cheap part and already went bad. So, they changed both of those out.
12/8/24 CAR WILL NOT START AGAIN. Sitting in my driveway broke down and I can't get anywhere this weekend.

Conveniently no one ever answers the phone at the Melbourne shop before noon any day of the week and cooperate offices are closed on weekends.

So as a consumer, they can ruin your entire weekend, but they have no one to answer the phone.
I want a 100% refund on this lemon and the warranty, and I want them to pay half of my car bill since they had my car for weeks on a vehicle I am paying for. Additionally, refund the car mats I purchased, and window tints I put on before realizing this was a LEMON that breaks down WEEKLY.
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I bought my car approximately on July 3 and about a week later, I got an error warning that essentially turns off all the navigation, the radio, the lane assist - everything that really matters. I took my car in.

They said it was fixed, but it is not. The most recent time, I got my car back about a week ago and the same error code turned off all the features today. The next appointment they have available is on December 18, and once again, they're going to offer me a rental car, on which I have to put a $100 deposit that I can't afford. The last time they had my car, it was about for seven days.

I need some sort of resolution to this problem and they need to fix my car, which is still currently covered under the original warranty. I have had this issue escalated to their customer service department, but even that has not helped.

I recently had a disappointing experience with CarMax that I feel compelled to share. I brought my car in, which the Kelly Blue Book valued at over $12,500, but, to my shock, they offered me just $8,400.

I worked directly with the manager, Kevin Hough, who was unfriendly, cold, and rigid throughout the process. I understand that CarMax has a no-negotiation policy, but there were glaring errors in their assessment of my vehicle. I even showed them on their website that they were selling comparable cars with similar mileage for nearly double what they were offering me, some listed for as much as $15,000. When I requested to open CarMax's site together and review the assessment, both the staff and Kevin flatly refused to address my concerns.

Instead of engaging in a constructive conversation, they kept down-talking me, emphasizing how much experience their company has and how large they are. To add to my frustration, I sat in the waiting room for hours, feeling ignored and undervalued. I was in desperate need to sell my car, and the lack of support and understanding from the CarMax team made the experience even more frustrating. It felt like they didn't care about my situation at all.

I expected a more customer-focused approach, especially given the significant difference in the valuation. I cannot recommend CarMax based on my experience and will be looking elsewhere in the future.