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Carmax - Is it really a new car?

Purchase a vehicle from them 4/23 slash 2018 vehicle was shaking uncontrollably they would not refund my money because of my contract I would not suggest anyone go to that dealership this was my first time buying a brand new 2008 Toyota Corolla from this experience I will never ever go to a Toyota and I'm stuck with the car that they had to do work on but it's a brand new 2018
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1240093
Carmax pulled a fast one. Carmax increased their profit by misquoting the payoff balance by over $50. On top of that, no one explained to me that they would take 2 weeks to submit the payoff balance on my outstanding loan. As a result, the finance company took another...
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3.3
I liked
  • Process seemed very straightforward and efficient
I didn't like
  • Being hoodwinked - told an inaccurate and low payoff amount
#1239299
We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
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1.0
#1238136
I bought a 2015 Toyota Corolla from CarMax on Dec 26 2017, since getting the car ive had nothing but problems and the run around. they lie and cheat people out of there money. all four tiers are cracking on side walls, my battery was no good left me on side of road for...
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I didn't like
  • Anything everything about carmax sucks
#1223722
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Carmax - Don’t us online to apply for credit

I applied online for a car and Carmax sent it to over 10 difference banks all at the same time. They all pulled credit reports from all credit companies and my fico score dropped. I did not buy from Carmax and never will. I called corporate office and they refused to fix the problem. They can have it removed with just a letter .
1.0
Details
Staff
#1220053
My grandson purchased a car from Carmax last April and I agreed to cosigned for his loan. Unfortunately the sales person, Lance Rupprecht, who I scheduled an appointment with turned us over to a neophyte sales person as he was also involved with another customer. That...
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1.0
#1216858
Carmax - “Run and Don’t Look Back””
I paid to have a 2013 Dodge Ram 2500 sent from Fort Lauderdale to Orlando airport location. We went to look at and drive the truck on 2/21/18. The truck was everything we were looking but had several small issues. The dealership kept the truck until 3/2/18 fixing these...
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1.8
#1215983
looking for a new truck and found one and they would do up to 10000 for one found one that i did like and than they ran my credit and asked for 8500 down. and i asked them who in the blank has 8500 laying around i lost my job since i dont have a car and i thanks it all...
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1.0
#1215404
PAY ATTENTION TO WHAT THEY DON'T TELL YOU! DO NOT fill out an application through Carmax unless you are absolutly desperate with terrible credit. They failed to disclose they run your credit through ALL 10-15 of their affiliates. I did not go through Carmax because...
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1.0
I didn't like
  • Scam
#1215033

Contact Carmax

Mailing Address:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
More
I don’t recommend Camax Orlando to sell your car. I got a quote for my Lexus RC 350 Sport 2016. The car had 10,200 miles, barely used looks new, no repairs no dents. They gave me a quote 31,000 dollars. When I asked the tear they gave me based on kbb they told me they...
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3.0
#1209586