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Verified Reviewer
New Reviewer

Exceptional Dissappointment

I have previously had very satisfying experiences with Carmax. So much so that I've encouraged my kids and friends to look at Carmax when considering purchasing a car. I have felt like the system it created is a fair and safe approach for buying used vehicles. I've...
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ID
#4423724 Review #4423724 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Pros
  • Warranty
Cons
  • This experience
Loss
$365
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They lie and do not honor their agreements for the carcare plans!!!!

I purchased my car about 3 years ago and got the biggest car care plan and they have yet to honor anything that Ive been paying extra for, such as maintenance, roadside assistance and now a recall plus the sunroof quit working right after I got the vehicle!!! Ive called numerous times even to corporate and yet nothing! Im furious!!! They lied and havent honored anything!!!

User's recommendation: Don’t go through CarMax to purchase vehicle!!!! They can’t bee trusted and will cost you more money for nothing!!!!

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ID
#4450453 Review #4450453 is a subjective opinion of poster.
Location
Forest Hills, Kentucky
Loss
$1500
Preferred solution
My car fixed and refund for all the money I’ve paid out of pocket for the maintenance plan that they would not honor!

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Verified Reviewer
New Reviewer

Missing downpayment

Hello my name is Rochelle Andrews i am behind done being patient for my payment back i was told i will receive my express check today in the mail and still have not received at this point i am going to have to take matters in my own hands with legal action because i have been more than patient customer relations obviously dont care and i just keep getting the run around for my 2980 bucks i have kids and bills to take care of and yall are holding my money for no reason yall decide not to give me a vehicle over some reason that i dont get an explanation for i am over it.
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ID
#4440159 Review #4440159 is a subjective opinion of poster.
Location
San Diego, California
Loss
$2980
Preferred solution
i will like an explanation on why carmax refuses to sell me another car and what did i do so wrong for then to not give me my money back on time. it’s been over 2weeks
New Reviewer

Rude and deceitful management and employees at Fayetteville NC Carmax

management lied to vv about test drive costing 102 dollars for an Uber since we are without a vehicle due to an accident caused by an intoxicated driver that totaled our vehicle. We currently are buying because we have a 7 month child. Very unprofessional management...
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ID
#4422275 Review #4422275 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Pros
  • Some great sales people
Cons
  • Dishonest management and not honoring promises
Loss
$120
Preferred solution
Honering a promise. Honesty from management. A test drive my wife deserves and was promised as the vehicle is 59,000. The price alone should allow it to guarantee that the car is everything she wants.
New Reviewer

Repossession