1.4K views
Featured Not resolved
2 comments

Took my newly purchased 09 Mercedes Benz Gl 550 for some issues they were to address and my car was BEAT up!Dropped it off and when I picked it up my pristine rims had scratches and deep metal to metal damage!

All 4 rims were damaged as the result of an un trained mechanic trying to balance wheels he had no clue about! The front bumper looked like it had been hit or rubbed on a car or pole, had to replace a cv axel. But they claim they do a 110 point insp? Never!

Took the car 3 days later to a Mercedes dealership and they said the tires were so out of balance and had weights all over them and the alignment was trashed. Carmax paid the bill on a new alignment and balance job however, I still have damaged rims and a scratched bumper on a pristine car! But as they like to say" it meets Carmax standards". They're standards are so low its sick!

Never do business with them ever again.BEWARE!!!!!!

Reason of review: Poor customer service.

Monetary Loss: $3.

Preferred solution: Let the company propose a solution.

Had an Experience with Carmax?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#865107

I can second the statement regarding managers instructing techs to disregard needed repairs.Carmax is purging itself of any competent managers with auto experience and replacing them with yes men.

The tech did not use the correct adapters when performing the wheel balance and that caused the damage to your wheels, and also prevented the wheel from being properly balanced.

The max has wheel vendors that can fix your wheels for around $50-60 each but they are to arrogant and afraid to admit fault and pay.

POST YOUR STORY on the car max FB page, preferably during a holiday when their minions are not monitoring it.You'll get a response, I promise!

Anonymous
#864079

They actually conduct training with their employees on how to overcome customers who object to the "STANDARDS" that have changed for the worse significantly over the years. They actually train on what to say to customers who point out HUGE chunks of rubber carved out of sidewalls.

Bottom line is that they have pretty much reached capacity in existing stores as far as sales are concerned so the only way to increase profitability is to take $$$ out of the inspection and reconditioning process.

They even run a contest which rewards stores that spend the least $$$ on the inspection and reconditioning of cars.

Mechanics will point out defects and issues with a car they are inspecting and their manager will tell them to "Just let it go" in an effort to reduce $$$ cost.

You May Also Like

Carmax - Jeep Wrangler Review from Bessemer, Alabama Carmax "Found a car on the computor ,salesman did a quick credit application I had 2000 dollars down and income of 99,000 dollars a year plus was approved paid a transfer..." Read more General Rv Center - Customer service and repair shop failure. General Rv Center "Update from latest service - unit dropped off on 6-12-17 and told it would take a week and a half. After several calls to General Rv (some returned and some..." Read more CarMax sold me a vehicle with unsafe tires! Carmax "CARMAX PUT MY LIFE IN DANGER! CarMax sold me a vehicle with tires almost ten years old. Michelin recommends replacing tires every five years regardless of age because the rubber..." Read more Carmax - 2016 Nissan Rogue Review from Edmonton, Alberta Carmax "Told me that it was an SV nissan rogue. So i get interested, paying 206 b/w for an SV. But after 1month i found out that the car I got..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Lazboy - Arm pad depressed after 2 years. Lazboy "We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more