Carmax - Poor service dept!!
Took my newly purchased 09 Mercedes Benz Gl 550 for some issues they were to address and my car was BEAT up!Dropped it off and when I picked it up my pristine rims had scratches and deep metal to metal damage!
All 4 rims were damaged as the result of an un trained mechanic trying to balance wheels he had no clue about! The front bumper looked like it had been hit or rubbed on a car or pole, had to replace a cv axel. But they claim they do a 110 point insp? Never!
Took the car 3 days later to a Mercedes dealership and they said the tires were so out of balance and had weights all over them and the alignment was trashed. Carmax paid the bill on a new alignment and balance job however, I still have damaged rims and a scratched bumper on a pristine car! But as they like to say" it meets Carmax standards". They're standards are so low its sick!
Never do business with them ever again.BEWARE!!!!!!
Reason of review: Poor customer service.
Monetary Loss: $3.
Preferred solution: Let the company propose a solution.