State: Pennsylvania Product: Carmax Oil Change Clear all filters (2 of 38 reviews match)

Carmax - Review about Bad Auto Service from Doylestown, Pennsylvania

The Henderson Carmax is horrible. I went in to get my car. It was after the service department was closed. I turned my car in at 10:00 am and it wasn't until 6:00 pm I got to talk to someone. The service department closes at 6:00 pm. Well anyway all that was done to the was an oil change. They charged $227.00 for an oil change which was less then $40.00. Also I asked to see what I was being charged for and they didn't have the Bill. This is not ok. They then told me I can come back the next day to dispute the charges. This is horrible and I will make sure everyone I know will know how horrible this place is.
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#505459 Review #505459 is a subjective opinion of poster.
Carmax Oil Change
I had a very bad experience buying my car from CarMax. First of all, I waited approximately 45 minutes to get my paperwork notarized and completed. I was told this was because they "didn't have enough people" working that morning. Then only about a mile or so after...
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I had a very similar experience, only my mechanic discovered the oil leak (and longer history of mechanical issues) the day after I bought the car - we took it right back. Good news was they were great in taking back the car and giving us back our trade in.

However, based on their store policy this car should never have been sold, so I cannot trust any aspect of their internal inspection system or policy. Can't go back.

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#495406 Review #495406 is a subjective opinion of poster.
Carmax Oil Change

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Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
(800) 519-1511
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