19500 N.W. Freeway (U.S. 290), Houston, TX 77065, USA
Not resolved
Poster decreased review rating.

They wanted me to buy another one that was in the store. I got pricing and deal in writing with agreement to include my shipping cost as part of this deal.

When I got home, they called and said I would have to wait and see if other car came in before we could do the deal. After 29 days, they want me to go in saying original car came in. BS! This is an online scheme that runs nationwide!

Be very careful with any dealings with this company! I'm out $599.

For a car that never showed up on time as stated and finally bought one from a reliable source. Luckily there are many better places to shop for a used vehicle in the area!

Product or Service Mentioned: Carmax Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $599.

Preferred solution: Full refund.

Carmax Pros: Online buying choice.

Carmax Cons: Customer service is a joke, Lack of communication.

  • poor accountabilty
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