State: North Carolina Product: Carmax Oil Change Clear all filters (2 of 38 reviews match)
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We bought a 2015 Kia Sorrento with just under 10,000 mi. From Carmax in Greensboro, N.C. and it leaks oil. We took it back to Carmax to rectify problem and left car for two days. We picked car up and were assured the problem had been fixed, only to find out that the...
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Review
#606267 Review #606267 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service
Preferred solution
Hire better mechanics and treat customers with respect when they contact the service department.
Tags
  • management complaint

CarMax- Make the sale and ignore you

I bought a car 19 days ago- I have acutally had it for 6 of those days. There was an oil leak and after traveling back and forth to CarMax, they insisted that someone spilled oil and dismissed me. The car is at a Toyota dealer (Toyota Sienna is the vehicle) and they have confirmed that there isn't one leak but three. I have complained to CarMax and they are completely blowing me off. "We will call you back" has become the standard line and I never get a call back. The great sales experience I had has been killed by the idiots in the service department and the lack of response from management.
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Review
#299200 Review #299200 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$26998

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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