State: North Carolina Product: Carmax Loan Clear all filters (3 of 32 reviews match)
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2.5
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We purchased a ~$51,000 GMC Denali HD Truck from the Greensboro, NC location and put a trade value of ~$7K and a $10,100.00 down payment in the form of a business check. The check was ACH transferred in 24 hours on a weekend. The second day of driving the truck to and...
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2 comments
Frankie S
#995141

I would like to expose more of these reviews about carmax to many other social media sites. I do think it would save potential buyers much aggravation, time and money.

And carmax is suppose to be a top 100 company! B.S

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Review
#647896 Review #647896 is a subjective opinion of poster.
Service
Carmax Loan
Pros
  • Variety of cars
  • Staff
  • Ease of the process
Cons
  • Return policy
  • Business practices
  • Using my money to make money
Reason of review
Problems with payment
Loss
$10100
Preferred solution
Let the company propose a solution
Tags
  • Return Policy Ripoff
  • return policy misinformation

Carmax in Jacksonville, North Carolina - Car Max - Raleigh

I was pre-approved for an auto loan. Perfect, I start shopping around and the salesman would never return my calls. I finally spoke with him explained exactly what I wanted and he would "research" 4 days of his research ended with me calling and saying I found the car less than 200 miles away to be transferred. Fine, I was going to travel and purchase the car on a Friday evening when the night before at 10:30PM the salesman calls me to explain I have an issue with financing. I was irritated at this point calling so late at night, why couldn't he have called next morning. I then did research on pricing. KBB.com had the cars suggested retail price for $8150 in pristine condition versus Car Max's "No Haggle Low Price" of $9998 in average condition. Really, I think I will be taking my financing somewhere else.
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2 comments
Anonymous
#355475

We received your complaint at our Corporate Office. We would like to discuss your experience with you. Please call us at 800-519-1511, Monday-Friday 8:30am-8:00pm (EST).

Anonymous
#352416

Who was your pre approved financing through?

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Review
#265115 Review #265115 is a subjective opinion of poster.
Service
Carmax Loan
To Whom It May Concern (and I venture to say: to anyone at CarMax who may actually care) My husband and I stopped in to your Charleston SC dealership on Wednesday November 10 2010. We had just gained an unexpected full custody of my husband's teenaged son and also...
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6 comments
Anonymous
#1784102

I just had a similar bad experience with a CarMax in San Diego. A car was advertised on their website for $16,9K and it was supposed to be transferred for free from the LA area to San Diego so I could test drive it.

The sales rep texted me when it came in and I noticed that the ad suddenly said "N/A" for the price. When I then went in to test drive it the price had gone up by $3K from what was advertised online. When I questioned this the sailesperson gaslighted me -- claimed the new price was the only price -- but then conceded that it happens a lot that customers come in with an advertised price for a specific car and the actual price is more. He later texted me and claimed he didn't say that.

Right.

My spouse and I are filing a bait-and-switch complaint with the State of CA. This is a crooked operation.

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Review
#208464 Review #208464 is a subjective opinion of poster.
Service
Carmax Loan

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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