Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
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24 comments
Anonymous
#1553056

This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compared to what private sellers were getting for similar age/condition.

Carmax offered us $1,000 MORE than what we had come up with in our research so we were absolutely thrilled. I don't care what they make off it as long as what I got was fair and it was more than fair.

We also paid $3,000 less for the car we got (a 2015 Jeep Patriot with 8,000 miles on it in perfect condition - after having an independent third party mechanic take a look) than what we could find that car for anywhere else. Sorry to hear others have had bad experiences.

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Review
#288122 Review #288122 is a subjective opinion of poster.
1.3
Details

Update by user Jan 23, 2019

CarMax has made no effort to contact me so I filed a complaint with the BBB, State Attorney Generals office and their CEO. If non of my efforts are fruitful my only recourse is to litigate.

Original review posted by user Dec 24, 2018

I recently purchased a 2015 Infinity Q50 with 7k miles on it from Car Max....
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3 comments
Anonymous
#1618360

I guess you don't really need a lecture at this point, but I'd bet you will examine your next auto purchase in person and up close. We've all committed errors in judgment regarding cars (even brand new ones) - don't beat yourself too harshly - unfortunately, sometimes that's how we learn important lessons that we remember forever.

Maybe this will help you to avoid an even worse mistake sometime in the future.

I've made a lot of blunders in a lot of subjects but try to learn from it (TRY, that is) and I promise you that I recall clearly and distinctly anything that cost me as much as your issue has you. Better luck !

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Review
#1432121 Review #1432121 is a subjective opinion of poster.
Cons
  • Refused to properly repair the vehicle they sold me
Reason of review
Poor customer service
Loss
$6
Preferred solution
Have the car repaired properly or remburse me the money to have it done.
Tags
  • car never checked thoroughly

Bad bad service ! | Carmax review from Gastonia, North Carolina

I bought the car and the service was very nasty!
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Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Short Changed | Carmax review from Shelby, North Carolina

Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469299 Review #1469299 is a subjective opinion of poster.
Service
Carmax Customer Care
1.0
Details
Terrible place to do ANY business with. We were given a decent trade in on our car so decided to sell to Carmax. They realized a problem with the way it had been entered and were told it’s a quick fix. We were left for 30 minutes, so tried to find our finance officer -...
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Review
#1330568 Review #1330568 is a subjective opinion of poster.

NOT GOOD | Carmax review from Greensboro, North Carolina

1.0
Details
I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
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Review
#1354644 Review #1354644 is a subjective opinion of poster.

Car want crank | Carmax review from Winston Salem, North Carolina

4.9
Details
Car want start. Just now sept.14th @1135pm
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Review
#1101010 Review #1101010 is a subjective opinion of poster.
Product
2013 Hyundai Sonata Car
Reason of review
Damaged or defective
2.5
Details
We purchased a ~$51,000 GMC Denali HD Truck from the Greensboro, NC location and put a trade value of ~$7K and a $10,100.00 down payment in the form of a business check. The check was ACH transferred in 24 hours on a weekend. The second day of driving the truck to and...
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2 comments
Frankie S
#995141

I would like to expose more of these reviews about carmax to many other social media sites. I do think it would save potential buyers much aggravation, time and money.

And carmax is suppose to be a top 100 company! B.S

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Review
#647896 Review #647896 is a subjective opinion of poster.
Service
Carmax Loan
Pros
  • Variety of cars
  • Ease of the process
  • Staff
Cons
  • Car histories
  • 125 point inspection not true
  • Return policy
Reason of review
Problems with payment
Loss
$10100
Preferred solution
Let the company propose a solution
Tags
  • Return Policy Ripoff
  • return policy misinformation
1.0
Details
Carmax in Charlotte had a 2015 Honda Civic that I was interested in buying. Since I live 2 hours from Charlotte, they agreed to transfer the car to Fayetteville. After the car arrived in Fayetteville, I went to Carmax to test drive the vehicle. My son who is an auto...
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Review
#867654 Review #867654 is a subjective opinion of poster.
Cons
  • No haggle pricing
Reason of review
Pricing issue

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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Carmax Fayetteville Services Review

1.5
Details
They are quick to sell a car. Then you find something wrong with it within the allowed time frame and they hide and dodge to avoid having past for something that should have been done the first time. Don't ever go to CarMax in Fayetteville. Awful place awful service.
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Review
#909729 Review #909729 is a subjective opinion of poster.
Reason of review
Poor customer service