Carmax Reviews in North Carolina, USA
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
Clear all filters
(59 of 1165 reviews match)
Most helpful reviews first
- Latest review first
- Most helpful reviews first
State:
City:
Show
Product:
Show
Carmax loves to market itself as not a traditional dealer, well NOTHING could be further from the truth. Here is the deal when you visit a Carmax. If you get a vehicle appraised there is a nice little feature called ACR (Appraisal Cost Recovery)that they will not...
View full review
Review
Carmax review in Gastonia, North Carolina: Bad bad service !
I bought the car and the service was very nasty!
Review
Service
Carmax Customer Care
Pros
- Was very sad and nobody in company helped me
Cons
- Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Update by user Jan 23
CarMax has made no effort to contact me so I filed a complaint with the BBB, State Attorney Generals office and their CEO. If non of my efforts are fruitful my only recourse is to litigate.
Original review posted by user Dec 24, 2018
I recently purchased a 2015 Infinity Q50 with 7k miles on it from Car Max....
3 comments
I guess you don't really need a lecture at this point, but I'd bet you will examine your next auto purchase in person and up close. We've all committed errors in judgment regarding cars (even brand new ones) - don't beat yourself too harshly - unfortunately, sometimes that's how we learn important lessons that we remember forever.
Maybe this will help you to avoid an even worse mistake sometime in the future.
I've made a lot of blunders in a lot of subjects but try to learn from it (TRY, that is) and I promise you that I recall clearly and distinctly anything that cost me as much as your issue has you. Better luck !
View more comments
Review
Cons
- Refused to properly repair the vehicle they sold me
Reason of review
Poor customer service
Loss
$6
Preferred solution
Have the car repaired properly or remburse me the money to have it done.
Tags
Carmax review in Shelby, North Carolina: Short Changed
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
Review
Service
Carmax Customer Care
Terrible place to do ANY business with. We were given a decent trade in on our car so decided to sell to Carmax. They realized a problem with the way it had been entered and were told it’s a quick fix. We were left for 30 minutes, so tried to find our finance officer -...
View full review
Review
Carmax review in Greensboro, North Carolina: NOT GOOD
I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
Review
Carmax review in Winston Salem, North Carolina: Car want crank
Car want start. Just now sept.14th @1135pm
Review
Product
2013 Hyundai Sonata Car
Reason of review
Damaged or defective
Carmax Fayetteville Services Review
They are quick to sell a car. Then you find something wrong with it within the allowed time frame and they hide and dodge to avoid having past for something that should have been done the first time. Don't ever go to CarMax in Fayetteville. Awful place awful service.
Review
Reason of review
Poor customer service
Carmax Customer Care Review
AFTER GOING TO DIFFERENT DEALER SHIPS CAR MAXX GAVE BY BEST OFF WITH A MUCH LOWER DOWN PAYMENT. CHUCK C OF THE GREENSBORO NC STORE TOOK GOOD CARE IF ME. GUESS I NO WHERE ILL BE BUYING MY NEXT VEHICLE GROM
Review
Service
Carmax Customer Care
Reason of review
Good customer service
Carmax in Charlotte had a 2015 Honda Civic that I was interested in buying. Since I live 2 hours from Charlotte, they agreed to transfer the car to Fayetteville. After the car arrived in Fayetteville, I went to Carmax to test drive the vehicle. My son who is an auto...
View full review
Review
Cons
- No haggle pricing
Reason of review
Pricing issue
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
This is interesting to me....not at all my experience with Carmax in Minnesota. We had already had our trade-in appraised at 3 other places before coming here as well as compared to what private sellers were getting for similar age/condition.
Carmax offered us $1,000 MORE than what we had come up with in our research so we were absolutely thrilled. I don't care what they make off it as long as what I got was fair and it was more than fair.
We also paid $3,000 less for the car we got (a 2015 Jeep Patriot with 8,000 miles on it in perfect condition - after having an independent third party mechanic take a look) than what we could find that car for anywhere else. Sorry to hear others have had bad experiences.