State: North Carolina Clear all filters (59 of 1165 reviews match)
filters
State:
City:
Show
Product:
Show

Carmax review in Gastonia, North Carolina: Bad bad service !

I bought the car and the service was very nasty!
View full review
Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Carmax review in Shelby, North Carolina: Short Changed

Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
View full review
Review
#1469299 Review #1469299 is a subjective opinion of poster.
Service
Carmax Customer Care
1.3
Details

Update by user Jan 23

CarMax has made no effort to contact me so I filed a complaint with the BBB, State Attorney Generals office and their CEO. If non of my efforts are fruitful my only recourse is to litigate.

Original review posted by user Dec 24, 2018

I recently purchased a 2015 Infinity Q50 with 7k miles on it from Car Max....
View full review
3 comments
Anonymous
#1618360

I guess you don't really need a lecture at this point, but I'd bet you will examine your next auto purchase in person and up close. We've all committed errors in judgment regarding cars (even brand new ones) - don't beat yourself too harshly - unfortunately, sometimes that's how we learn important lessons that we remember forever.

Maybe this will help you to avoid an even worse mistake sometime in the future.

I've made a lot of blunders in a lot of subjects but try to learn from it (TRY, that is) and I promise you that I recall clearly and distinctly anything that cost me as much as your issue has you. Better luck !

View more comments
Review
#1432121 Review #1432121 is a subjective opinion of poster.
Cons
  • Refused to properly repair the vehicle they sold me
Reason of review
Poor customer service
Loss
$6
Preferred solution
Have the car repaired properly or remburse me the money to have it done.
Tags
  • car never checked thoroughly

Carmax review in Greensboro, North Carolina: NOT GOOD

1.0
Details
I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
View full review
Review
#1354644 Review #1354644 is a subjective opinion of poster.
1.0
Details
Terrible place to do ANY business with. We were given a decent trade in on our car so decided to sell to Carmax. They realized a problem with the way it had been entered and were told it’s a quick fix. We were left for 30 minutes, so tried to find our finance officer -...
View full review
Review
#1330568 Review #1330568 is a subjective opinion of poster.

Carmax review in Winston Salem, North Carolina: Car want crank

4.9
Details
Car want start. Just now sept.14th @1135pm
View full review
Review
#1101010 Review #1101010 is a subjective opinion of poster.
Product
2013 Hyundai Sonata Car
Reason of review
Damaged or defective

Carmax Customer Care Review

Carmax review - Simple Review #1473020044
AFTER GOING TO DIFFERENT DEALER SHIPS CAR MAXX GAVE BY BEST OFF WITH A MUCH LOWER DOWN PAYMENT. CHUCK C OF THE GREENSBORO NC STORE TOOK GOOD CARE IF ME. GUESS I NO WHERE ILL BE BUYING MY NEXT VEHICLE GROM
View full review
Review
#913019 Review #913019 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service

Carmax Fayetteville Services Review

1.5
Details
They are quick to sell a car. Then you find something wrong with it within the allowed time frame and they hide and dodge to avoid having past for something that should have been done the first time. Don't ever go to CarMax in Fayetteville. Awful place awful service.
View full review
Review
#909729 Review #909729 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Carmax in Charlotte had a 2015 Honda Civic that I was interested in buying. Since I live 2 hours from Charlotte, they agreed to transfer the car to Fayetteville. After the car arrived in Fayetteville, I went to Carmax to test drive the vehicle. My son who is an auto...
View full review
Review
#867654 Review #867654 is a subjective opinion of poster.
Cons
  • No haggle pricing
Reason of review
Pricing issue

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

Compare Carmax to

Carmax
Carmax
1073 reviews
1.9
VS
Drivetime
Drivetime
1073 reviews
Compare Carmax vs Drivetime

Latest Question

Carmax Questions
1.6
Details
I would never buy another car from them i did not have the best credit but they got me fiancing through some company that is rediculous to deal with they charge you 1q dollars every time you make a payment and then i found out the truck i bought has a notional recall...
View full review
Review
#859347 Review #859347 is a subjective opinion of poster.
Product
2012 Ram Trucks 1500 Car
Reason of review
Problems with payment