I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make that promise because when you get to the dealership and you get the run around and they don't have the part or it's not there problem etc etc your stuck.I have had this car for about 6months.The airbag the first time I took it in was supposed to be fixed.When the light came on again and the horn did not work I took it in again,the people at VW told me it has to do with the recall and have been nothing but honest and helpful,that being said it's not up to them,it's up to the people on Michigan to give the ok.Both times all I wanted to do was visit my grandchildren and both times I have had to rent a car,money out of my pocket,lose time from work,money out of my pocket,time and worry.All I wanted was a dependable car.Now I have a car payment,worry and time wasted and still no car.I called Carmax and low and behold..now they cannot help me.What a disgrace and disappointment.So if your like me and are just trying to make ends meet look elsewhere for someone you can trust.Hopefully I won't die from a car crash because no one wanted to be accountable for what they promised...A safe reliable car with an easy fix.Regards,Kimberly Valerio
Product or Service Mentioned: Volkswagen Car.
Reason of review: Poor customer service.
Monetary Loss: $1800.
Preferred solution: Let the company propose a solution.