Carmax provides the worst customer service - from the local level all the way up to corporate. Their 'max care' program is a complete scam, they do not have the diagnostic equipment, appropriate tools, trained staff or ability to properly maintain or repair many vehicles they sell (including BMW's).
I have paid off my vehicle financing and have refused to pay for the max care since I have had to take my car elsewhere to be repaired properly yet they are holding my title hostage. These additional repairs have cost me over $3000.00 and only occurred after taking the car to 3 different caramax locations and attempting to take it to a 4th.
Terrible business, atrocious customer service. Avoid them at all costs.
Product or Service Mentioned: Carmax Maxcare Protection Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2000.
Preferred solution: Full refund.