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Carmax review in Las Vegas, Nevada: Can I trust them

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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Review
#1368326 Review #1368326 is a subjective opinion of poster.
Service
Carmax Repair
2.0
Details
This review is about CarMax and its policy, attitude toward Veteran customers that is taught from the TOP down to ignore and exhibit the "If we don't sell it to you" we will sell it eventually to someone. I was shocked, blown away with the I don't give a *** attitude....
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5 comments
Anonymous
#1017341

I absolutely agree that everyone should recognize the bravery and courage that people who have served have shown. I have many family members and friends who have served and I thank them every chance I get.

However, none of them ever answer the question, "why did you join the armed forces?" with "to get discounts." They don't got on a tirade because a company doesn't offer a discount. That is a choice that they have and that they made. I have read many articles and publications that state the good that Carmax does as a company, not in discounts, but by just giving money away and volunteering for communities.

I thank you for your service and appreciate you fighting for my rights, however I believe that somewhere along the line, you may have lost sight of why you decided to join the armed forces. Or even worse, you joined for the free stuff.

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Review
#679119 Review #679119 is a subjective opinion of poster.
Pros
  • Vehicle selection
Cons
  • Pricing
  • No veteran discounts
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction
I haven't had a problem with carmax. I had terrible credit and couldn't get approved anywhere without a lot of money down. Carmax approved me for just $700 down. My interest rate was high but I had a 524 credit score so that was expected. They put me in a car when...
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Review
#704931 Review #704931 is a subjective opinion of poster.
Reason of review
Good customer service
Very simple complaint. They buy your car for a low price and resell it for a much higher price then the competition. They are selling my car for 4k more than they gave me. That is a higher profit margin than most car dealers get. No wonder they are an expanding...
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Review
#708971 Review #708971 is a subjective opinion of poster.
Reason of review
Pricing issue

Carmax - Repair Review

Do not ever buy any car or get any service repairs done....On the wast sahara store mike and james fixed my daughter csr a day latr thee engine started smoking and caught on fire....contact channel news 12 they will have investigators look into it...They said it was a very serious matter.
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1 comment
Frankie S
#893891

As I stated before, my mentor said to me that he would never buy a vehicle from carmax. In my experience, there have been many customers that brought their vehicle back more than once for the same problem.

I have my doubts about compass group and their business ethics. There are many problems and complaints from employees and ex employees from a company that is SUPPOSED TO BE a top fortune 100 company to work for.

Review
#552453 Review #552453 is a subjective opinion of poster.
Service
Carmax Repair
5/08/13 I took my 90 year old step dads car to sell, it was a 2005 grand marquis with only 22,000 miles it was worth $14,000 retail and they offered $7,000 the next day I called and asked if we sell them the car can we have a ride home which was 3 1/2 miles from their...
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8 comments
Anonymous
#647567

my favorite was when the buyers would appraise vehicles and would "back up" for aftermarket wheels. They would tell the customer that their car was worth less money due to the fact that their vehicle had aftermarket wheels on it.

Which is understandable in some cases. However, when the customer would inevitably return with their "new" carmax car for service under the 30 day warranty, they would see their trade on the front lot, listed for 5-6k more than the max paid them for it and ......drumroll.........with the aftermarket wheels were STILL on it.

I would spend the next hour with said customer in my office in a futile attempt to explain why this had happened, and defending the integrity of carmax.

fact

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Review
#406502 Review #406502 is a subjective opinion of poster.
The customer service department flat out lied to me consistently for 8 days. The service advisor had absolutely no clue of what was going on. The manager, Sam was unprofessional, condescending, unfriendly and provided zero assistance or resolution to my issues. In...
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Review
#338715 Review #338715 is a subjective opinion of poster.
My husband and I purchased a vehicle from Car Max. We paid $200 to have ship from another state waited 2 weeks for delivery and on the day that we went to pick it up on the way home the car broke down and we had to wait almost a month before we got the car back. The...
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Review
#322721 Review #322721 is a subjective opinion of poster.

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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Carmax review in Las Vegas, Nevada: The big scam

carmax sahara in las vegas is a joke, don't go there if you wanna buy a nice car, they are full of shiiit, the warranty is a biiig scam, be carefull out there i ve got a ar from them about a year ago, been in a shop 4 times in one year, every time i had to wait for a weeks in order for them to find the probleme and guess what still having issues with the car and it 's a major ones, the warranty won't cover it and i end up paying big bucks for it...... i trade the car for away less the value, got new one ( big lost but it was worthed and having a piece of mind that i don't have to see there eagly faces, they will lie to your face and don't even bother to call the manager or the coorporation office they don't give a *** about you or your experience unless you have to take them to court
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3 comments
Anonymous
#1080175

That's what I'm suffering now! They sell a car to you with problems and they'll playing god to *** up with the problems they sold to you!

People should considering what they

are doing! Don't just get caught by their prices!

Anonymous
#1080169

That's what I'm suffering now! They sell a car to you with problems and playing god to *** what ever they want

After you suffering the problems they sold to you! People should

Consider they are doing!

Anonymous
#662259

Hooked on phonics worked for me!

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Review
#312343 Review #312343 is a subjective opinion of poster.
Loss
$6000