My wife's mother no longer can drive and asked that we sell her 80's fire engine red, low mileage Firebird. We believed it would be hassle free to use Carmax. We visited them for an appraisal, and i
while low, we decided to get all the papers and pay a second visit, less than three weeks later to sell the car. At the second visit they said they were as a matter of routine doing a second appraisal.
We were told the care was worth only half what it had been less than three weeks before. No negotiating. This angered us enough to leave, post the car. A day later we sold the car, cash, for 50% higher than CarMax's original appraisal, and 300% higher than their second one.
The process at CarMax smelled like a set up. Get them coming back to sell, with papers, then drop the bad news of a new and lower appraisal.
We informed them they were on our list of firms to never again to do any business with. Beware, this could happen to you, too.
Product or Service Mentioned: Carmax Mercedes Car Trade-in.
Reason of review: Poor customer service.