CarMax - Misinformed on Recalls
Sorry 2012 Ford Focus SEL
My mother who is a Senior Citizen purchased a Ford Focus SLE 2013 at CarMax in Oaklawn, Illinois and in less then thirty (30) days of purchase there was a problem. A tow truck picked up car and it was taken back to service.
They stated the battery was expired. Then they mentioned that there were four (4) recalls on the car.
She was informed of only one which was the drivers door the day of purchase now to find out one of the recalls is the transmission. Note that on their website the recalls are also not mentioned because we checked after the recall on door was mentioned.
Reason of review: Recalls.
Preferred solution: Let the company propose a solution.
Location: Romeoville, Illinois
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