I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts.
I brought my vehicle in because the service light was on. I was told that was covered. I was told the Mass Air flow sensor was covered. I told them when I came in I replaced the sensor when the light and code came on. They told me they sometimes have to be reprogramed. Know they are telling me because someone changed the bad senor part they are not going to fix it.
You have had my vehicle since before Christmas of 2018.
Any other repair shop would of used the Warranty I purchase and made the customer happy. Not weaseled their way out.
I thought a Warranty and the customer was what was important to CarMax.
I will be contacting Action News on this. I wonder how may others have been treated like this by CarMax.
As for the service rep. " I should be happy what I did get covered"
He told me he would take care of it. But now all get are excuses.
Product or Service Mentioned: Carmax Repair.
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Carmax Cons: Being lied to.