State: Maryland City: Laurel Clear all filters (7 of 1166 reviews match)
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1.9
Details
By Far the worst experience that I have ever had when purchasing a vehicle form CarMax. I have purchased 5 vehicles over the pas few years from CarMax. This past month I purchase a Ford F150. When I went to look at the truck they told me it was in the shop having the...
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Review
#1327598 Review #1327598 is a subjective opinion of poster.
Cons
  • State inspection documented falsley
Reason of review
Mechanical Service / State Inspection not completed as stated on document
Preferred solution
Let the company propose a solution
I wish I could give No Stars! I went to CarMax in Laurel MD and purchased a 2010 Jeep Patriot Limited. CarMax did an Autocheck report on my vehicle to show me its history. It displayed that everything checked out on my truck and had no prior accidents. I later found...
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Review
#1279169 Review #1279169 is a subjective opinion of poster.
Product
2010 Jeep Patriot Car
Cons
  • Customer service from managers
  • Unwillingness to admit wrongs
  • Being sold a defective car
Reason of review
Damaged or defective
Preferred solution
Void the contract, take car back without it being a repossession or voluntary repossession or provide vehicle of equal value.

Carmax review in Laurel, Maryland: Is it really a new car?

1.9
Details
Purchase a vehicle from them 4/23 slash 2018 vehicle was shaking uncontrollably they would not refund my money because of my contract I would not suggest anyone go to that dealership this was my first time buying a brand new 2008 Toyota Corolla from this experience I will never ever go to a Toyota and I'm stuck with the car that they had to do work on but it's a brand new 2018
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Review
#1240093 Review #1240093 is a subjective opinion of poster.
Product
2008 Toyota Corolla Car
Reason of review
Bad quality

Carmax Car Repair Review

I took my car in to have the lugnuts replaced because the mechanic didn't hand tighten them first so they were stripped and the lady I talked to basically was trying to put the blame on me, just not the customer service I expect to recieve especially just buying the car recently
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Review
#938756 Review #938756 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
Past experience with CarMax was positive but recent experience with CarMax in Laurel, MD, suggests the franchise has gone downhill. It's capitalism, yes--they make an offer, I accept or reject. But when CarMax offers more than 40% lower than a dealer (outright offer,...
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1 comment
Frankie S
#870378

Capitalism is destroying society.

Review
#533911 Review #533911 is a subjective opinion of poster.
Service
Carmax Oil Change
Tags
  • used vehicles purchase
Took my Infiniti purchased through Carmax in for A/C Compressor on 6/25/14. Repairs took 3 weeks to complete with my service rep constantly calling with news that they needed another part. Lucky I own another vehicle because the rep also repeatedly tried to get me into...
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Review
#512526 Review #512526 is a subjective opinion of poster.
Service
Carmax Oil Change
My wife purchased a BMWX3 at CarMax used car section May 15 2014. In 4 Days light came on for vehicle, needing a Oil change. Brought vehicle in, and CarMax took care of the issue. On Fathers Day we had to get the truck towed to CarMax because of, I believe Electrical...
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1 comment
Onna
#829586

I hope Carmax in Modesto is as good to me and does the right thing like they did for you. I just want to be made while with a car that I paid for!

Review
#499024 Review #499024 is a subjective opinion of poster.
Service
Carmax Oil Change

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Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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