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Carmax review in District 2 Ellicott City, Maryland: Service

1.0
Details
Carmax service repairs are not completed in house. Repairs are contracted out. Your car will be held for days for minor repairs and weeks for major repairs. Or minor issues maybe over looked by inexperienced mechanics until issues become chronic.
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Review
#1598542 Review #1598542 is a subjective opinion of poster.
Pros
  • Efficient car buying process
  • Salespeople
Cons
  • Service department inexperienced
  • Car histories
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Car repairs
Tags
  • dishonest
1.0
Details
My car got towed Tuesday, November 13, 2018 to a repair facility [International Auto] a third party repair shop accredited by Carmax through my extended warranty Maxcare. I did not receive a rental until that Friday after making several attempts to contact enterprise,...
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1 comment
Anonymous
#1605939

Don't be fooled they are Circuit City

Review
#1409675 Review #1409675 is a subjective opinion of poster.
Product
Carmax Maxcare Protection Plan
Reason of review
Poor customer service
1.9
Details
By Far the worst experience that I have ever had when purchasing a vehicle form CarMax. I have purchased 5 vehicles over the pas few years from CarMax. This past month I purchase a Ford F150. When I went to look at the truck they told me it was in the shop having the...
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Review
#1327598 Review #1327598 is a subjective opinion of poster.
Cons
  • State inspection documented falsley
Reason of review
Mechanical Service / State Inspection not completed as stated on document
Preferred solution
Let the company propose a solution
3.6
Details
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I...
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1 comment
Samara W
#1604191

exactly! they absolutely act as if they're doing you a favor! PAH!

Review
#1280095 Review #1280095 is a subjective opinion of poster.
Product
2014 Dodge Dart Car
Reason of review
Damaged or defective
Loss
$3585
Preferred solution
Let the company propose a solution
I wish I could give No Stars! I went to CarMax in Laurel MD and purchased a 2010 Jeep Patriot Limited. CarMax did an Autocheck report on my vehicle to show me its history. It displayed that everything checked out on my truck and had no prior accidents. I later found...
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Review
#1279169 Review #1279169 is a subjective opinion of poster.
Product
2010 Jeep Patriot Car
Cons
  • Unwillingness to contact me back
  • Unwillingness to admit wrongs
  • Being sold a defective car
Reason of review
Damaged or defective
Preferred solution
Void the contract, take car back without it being a repossession or voluntary repossession or provide vehicle of equal value.

Carmax review in Laurel, Maryland: Is it really a new car?

1.9
Details
Purchase a vehicle from them 4/23 slash 2018 vehicle was shaking uncontrollably they would not refund my money because of my contract I would not suggest anyone go to that dealership this was my first time buying a brand new 2008 Toyota Corolla from this experience I will never ever go to a Toyota and I'm stuck with the car that they had to do work on but it's a brand new 2018
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Review
#1240093 Review #1240093 is a subjective opinion of poster.
Product
2008 Toyota Corolla Car
Reason of review
Bad quality
1.0
Details
We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
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Review
#1238136 Review #1238136 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
1.0
Details
When I say Carmax will never have to worry about me buying a car from them again that's what I mean.... never have I seem a business that's so unorganized, unprofessional, and unreasonable in my life first and very last time I can't wait until I pay this car off and...
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Review
#940284 Review #940284 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax Car Repair Review

I took my car in to have the lugnuts replaced because the mechanic didn't hand tighten them first so they were stripped and the lady I talked to basically was trying to put the blame on me, just not the customer service I expect to recieve especially just buying the car recently
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Review
#938756 Review #938756 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Customer Care Review from Glen Burnie, Maryland

2.2
Details
Carmax is just another cult. They always preach about there culture. They brain wash you into doing everything there way. They want young mindless employees to train. You want to advance, you will have to relocate. You are always being watched. They waste so much time having meetings about meetings . The mangers are carmax robots who have no thought process of there own. They cant talk using plain english. Its always a reply with carmax quotes.
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Review
#899796 Review #899796 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service