2600 W 104th Ave, Denver, CO 80234
Not resolved

With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke.

After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the car would require $2700 worth of parts and labor to restore the vehicle to safety standards!!! Shocks and Struts needed replacement and the Transfer Case leaked badly. These problems should have been easily detected by a very simple inspection -- just hoist the vehicle and look underneath. This was not done by CarMax.

Plus, the dashboard and steering wheel was filthy with grime, the rear storage bin was full of leafy debris and there was large smudge of road tar on the undercarriage. You don't notice these details from a mere test drive, so how were we supposed to observe all the intricacies? We were counting on CarMax and their promises. The car's interior wasn't even cleaned.

To top it off while we were in the business office completing the paperwork the car was supposed to be detailed inside and out, but it wasn't. From the office we saw our salesman out there trying to do the cleaning himself. All he did was remove the road tar and polish the windows a bit. It wasn't his job to detail the car.

After the pre-sale inspection we took the car to the CarMax Service Dept and they scheduled a diagnostic for us -- only three weeks away!!!

Obviously, the 7-day refund policy would have expired. Very Convenient!!! So, after going around and around, we just said forget it and asked for a full refund. CarMax agreed to the full refund -- "just wait for 10 business days to receive your refund check." !!!!!!

It's obvious that CarMax can't get to your diagnostic right away because they are backed-up with outside service orders.

That's one way they make extra money. If they utilized their service department for their own inventory they could do the diagnostic within a few days, or maybe even fix the car in the first place. How novel !!! But NO, they are too busy to get to you.

They already got your money !!!!

The CarMax 7-Day Refund Policy is bogus and their 125 Point Inspection is pure horse hockie. These people are worse than leisure-suited "used car salesman" with the white belt and shoes and pencil-thin mustache as depicted in movies and on TV. CarMax makes it look like they've simplified the used car buying process, but they are dishonest. Besides their crap inspection and crappier refund policy they misrepresent everything.

Take the price, for example, CarMax charged us $4500 over Dealer Retail according to KBB, Edmunds and J.D. Power.

No haggle they say. No, they dictate.

You comply. Zeig heil !!!

Product or Service Mentioned: 2008 Toyota Rav4 Car.

Reason of review: Damaged or defective.

Monetary Loss: $17900.

Preferred solution: Full refund.

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