State: Louisiana Product: Carmax Repair Clear all filters (2 of 62 reviews match)
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I paid money to get a truck transfered to another dealership in another state. When the vehicle arrived the headliner was torn in about 5 different places and the truck only had 3,000 miles. The exterior paint had runs in it. The truck had alot of scratches all over...
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1 comment
Anonymous
#406180

Seems carmax has strayed from their mission statement.... Lol, saving money to line their executive pockets, while losing customers.

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#287332 Review #287332 is a subjective opinion of poster.
Service
Carmax Repair
Tried to buy a 2003 Acura MDX from Carmax, I took the car to my mechanic for inspection within Carmax's 5 day inspection guarantee and there were three critical items that needed to be addressed 1) break pads/rotars needed to be replaced, 2) engine mount was cracked...
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Anonymous
#384918

First off, Carmax should have caught the vehicle up to its service interval for that mileage which would include the timing BELT ( it does not have a chain) as for the brakes & motor mount, if the brakes have at least 30% left, they should leave them alone, it sounds like your mechanic was trying to make a buck as brakes are common upsells when they have anything less than 50%. People bs customers and prey on emotions with saftey issues. I assure you, if it NEEDED brakes, Carmax would have done them, The motor mount is probably a bs item your mechanic wants to upsell you also, unless its completely broken or falling apart, it is normal to see some stress cracking on a 100,000 mile vehicle, keep in mind, this is not something thats going to leave you on the side of the road and you did not buy a new vehicle, it will have normal wear & tear.

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#265953 Review #265953 is a subjective opinion of poster.
Service
Carmax Repair

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12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
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