Incompetent and inconsiderate | Carmax review from Baton Rouge, Louisiana

1.2
Details
We put a hold on a van and made an appointment for the next day to have our vehicle appraised as a trade in. My husband drove to Baton Rouge from New Orleans for this. When he got there, they had sold the van we wanted and offered us another one for $3,000 more! Bait and switch, much?
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#1149735 Review #1149735 is a subjective opinion of poster.
2.0
Details
I purchased a 2009 dodge caravan from carmax. After the first couple of weeks it began to stall, wouldn't crank, and this began falling off. The rearview mirror, emblem, etc. I had to keep bringing it to them to fix and they had to put me in a rental several times. The...
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#928798 Review #928798 is a subjective opinion of poster.
Product
2009 Dodge Caravan Car
Reason of review
Warranty issue
4.8
Details
I had an EXCELLENT CarMax experience. My 2009 Mazda 3 (that I bought used and was still paying for) was totaled as a result of being run off the road into a curb/storm drain on Aug 12, 2016 as part of the Louisiana Flood Disaster. I knew my isurance would cover their...
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Review
#911743 Review #911743 is a subjective opinion of poster.
Product
2009 Mazda Tribute Car
Reason of review
Good customer service

Auto Insurance Review from Baker, Louisiana | Carmax review

1.7
Details
Brought a 2010 Infiniti EX, with 55,000 and I purchase the added insurance that covered the motor. Well, brought the car in 2015 and 9months I was driving and car just shut down. I had it towed to car max, they said it was the heads and for me to have it towed to the local Infiniti dealer(oh, I had the car transferred from Texas).the dealer said, this is the fourth car from baton rouge car max dealer. Needless to say, I have been paying on a car I cannot drive
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#839233 Review #839233 is a subjective opinion of poster.
Cons
  • Warranty dept
  • Stand behind your product
Reason of review
Not as described/ advertised
1.0
Details
I had a 2011 Jaguar that had around 70,000 miles and was in good condition. I had never had any mechanical issues with this vehicle and was told by a company online they would offer me $27,000 for my car sight unseen and suggested if I was looking for a possible higher...
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1 comment
Anonymous
#1194575

That is funny. They didn't message with your car dude.

Review
#657548 Review #657548 is a subjective opinion of poster.
Reason of review
Bad quality

Carmax - Vehicle Review from New Orleans, Louisiana

Bought a vehicle with carmax baton Rouge and the sales department was great but the service and auto fixing department was horrible don't bring your vehicle their to be fix they lie and don't know what they doing and will keep your vehicle for weeks
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1 comment
Anonymous
#935670

None of the carmax service centers know what they are doing. Anyone with any talent or skill has either left, been pushed out, or would never consider working there.

It's a clown show.

Your only hope is to speak with the home office and tell them to send your car to the dealer.

Review
#586081 Review #586081 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

Simply put Carmax and all the anal people SUCKS. Do not go to this for anything. You have been advised.
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#558174 Review #558174 is a subjective opinion of poster.
DO NOT BUY FROM CARMAX in Baton Rouge, LA!!! Unless you enjoy getting screwed on LEMONS. Don't let the nice building with all of the smiling faces inside fool you. They are in business for one thing, to make money buy selling you a "Certified" piece of junk. Our...
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2 comments
Anonymous
#562374

Hmmmm, December 2012 hasn't arrived yet! Anyway, DON'T LET THE BIG BUILDING AND NICE SMILES FOOL YOU IS RIGHT!!!!

It's about making money, and not about the customer! SO TRUE!

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#355624 Review #355624 is a subjective opinion of poster.
Loss
$5500
Tags
  • Long story
WE BOUGHT A 2011 NISSAN ALTIMA FROM CARMAX IN BATON ROUGE ON SATURDAY, SEPTEMBER 8, 2012. THE CAR LOOKED REALLY GOOD BUT THE NEXT DAY THE SERVICE ENGINE LIGHT ALONG WITH THE BRAKE LIGHT CAME ON. ON MONDAY I TOOK THE CAR BACK TO CARMAX AND THEY WOULD NOT PROVIDE US WITH...
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3 comments
Anonymous
#544216

I can see GTOMAN in his morning meeting jotting down these notes: "OK guys, we tried posing as anonymus ppl saying that carmax is awesome. Nobody believed us.

Then we tried insulting & bereating everybody that has something bad to say about us. Somehow the public wasnt s.tupid enough to believe it wasnt us. So now were gonna go undercover as window-lickers and agree with ppl along with a little crying face. Yeah thats it!

Customers are going to fall in love with us again for sure! Now lets go get some JimmyJohns..."

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#345268 Review #345268 is a subjective opinion of poster.

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Questions
Carmax gladly charged my credit card to have a car transferred in to the local Carmax dealership. They told me I would wait possibly 7 days until the car would arrive. I waited 14 and never recieved a call. I had to call them. Then I was told they were waiting on a...
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1 comment
Anonymous
#538360

Demand your money back, they have given it to other customers.

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#343596 Review #343596 is a subjective opinion of poster.