Carmax Reviews in Chicago, Illinois
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(21 of 1165 reviews match)
Latest review first
Worst car buying experience EVER! I wouldn't even give them one star but I had to give them something to write a review. Only reason I went there is they had a car I wanted; what could go wrong, right? They say they stand behind their cars, yet they told me, after...
Reason of review
Poor customer service
Carmax - Staff Review from Chicago, Illinois
Jeffery parker told me n my husband we was approve for 3 weeks we provide everything he ask for check stub letter from my husband job HR everything he needed we provide evening we fax n email him we kept a copy of because jeffery parker said to bring with us when we came after we got everything he wanted he ask up when can we come down to get the car My husband took of work May 13 we came 98mile only for jeffery parker to tell us my husband check stub was accepted by the bank but these was the same paperwork we had fax him before that he said we wasapproved on I was thinking the man was a blessing to go because he really act like he was a man of his word Jeffery Parker is the Reasons I will never go Back ti CARMAX
Reason of review
Poor customer service
Carmax - Truck Title Review from Chicago, Illinois
I bought a truck in Shawnee Kansas they screw up title work my 60 day tag has been exspird 7 days no results yet @ took 4 weeks to get my truck I'll never do business with carmax again
I just wanted to share my experience with a CarMax chain (Chicagoland area) in my area and their gross negligence and all-around lack of customer empathy. Here’s a quick breakdown of what happened: April 3rd- Trade in my old vehicle and purchase a new vehicle from...
They completely over-exaggerated miniscule dings as being needed items of 'major repair' thus greatly reducing the price of the car (extremely minor 'hail damage' which in fact was unnoticeable dents probably from rocks from normal driving) The car listed on kbb was...
Took my Jeep Cherokee Laredo in for service to Oak Lawn Carmax in Illinois. for a hood Traction bar repair and to check to see why the speed decrease while driving.There was a $50 deductable for traction bar and a $100 deductable for the checking of the decrease of...
This is the first time I'm writing a review. Despite all the complaints about Carmax around the internet, I had a very pleasant experience with getting my vehicle appraised. Unlike what most people say about Carmax low-balling their offers, I was offered much more...
Carmax lies about issuing a bank draft
on jan 24-2012 i sold my car to carmax they say they will issue you a bank draft that was a lie all i got was a company check that i deposited in to my bank they ran it 7 times it was no good,they sent me a cashiers check from their bank wells fargo again i deposited it,magain it was not made good so they have my car and i have 2 worthless pieces of paper from carmax for 29.000 this all took place when dealing with the tinley park illinois store to date i still have not been paid for the car
Carmax appraisal process?
Carmax is not obligated to buy an automobile from anyone. However, it would not seem to be a good idea to make unfair offers since this method of doing business insults the customer and would not be considered a good business practice. I think a better way for Carmax is to anticipate if an adequate level of demand is present then continue with the appraisal procees. If not, they should inform the customer that they can not offer a fair market price due to low demand. Why would anyone offer an official appraisal document which has a value much lower than market or wholesale value. This could become a lawsuit issue in the future. The word appraisal should identify the type of value being reported. Market value / Wholesale value / etc. There should not be an appraisal document submitted which is much lower than the type of value being reported since this would be missleading to the consumer.
I went to carmax to purchase a $13,000 car in cash and they refused to waive the 149.00 processing fee (which is not required by law). I walked out & called corporate and they done nothing. Wow, I thought the economy was on the low. i would have chopped that 149.00...
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