State: Georgia City: Norcross Product: Carmax Trade-in Clear all filters (1 of 37 reviews match)
filters
State:
City:
Product:

Carmax in Norcross, Georgia - Lowball Trade In Estimate

Went to carmax for the first time today. Wasted an hour waiting for carmax to evaluate the car. The car got a glowing review from carmax: well-maintained, no issues. And the offer was 25% below the Kelley BB trade-in value. This was for a 2008 Volvo S80 AWD T6, 6 year old vehicle, no issues, well-maintained, single owner: BB $10700 trade-in. Carmax offer: $8000. I saw a 2003 Honda Civic for sale on the lot: $10000!! It would cost me $2000 to trade in a 6 year old Volvo S80 for 12 year old Honda Civic. No thanks! It's hard to believe so many people are willing to be screwed by these guys. I will be staying away.
View full review
3 comments
Anonymous
#879955

Working in the business for almost 20 years I can say 1. KBB has never written 1 check to purchase a vehicle as they are just an online ad agency who has never put their money where their mouth is.

2. Carmax although they are a competitor of mine gives very fair offers so much so that I often send my customers there to sell their trade and come back to buy my car(s). they are the LARGEST (Volume) appraisal and PURCHASER of used cars in the U.S. Fact.

Only uneducated in the car business that is customers rely on a Fictitious number from online companies like KBB. I believe that their should be more complaints on how misleading KBB is rather that other dealers like Carmax.

Anonymous
#862577

If KBB says your car is worth $10,700 - call them and tell them to buy your car.

Anonymous
#860454

Kelly Blue Book is an AVERAGE. Which anyone knows means some higher some LOWER..

Will Kelly Blue Book write you a check for your car?

Carmax offered you what it was worth to them.

Maybe Volvos don't sell well for them....

Maybe they already have many in stock.

It amazes me how people think KBB is gospel.....

KBB figures also include "trade allowance" which is how traditional dealers move money around in a deal if they think trade value is your "hot button" which for many (and clearly in your case) it is!!

And finally NO, I don't work for Carmax. They have many issues but not giving KBB for every car they appraise is not one of them.

View more comments (2)
Review
#524939 Review #524939 is a subjective opinion of poster.
Service
Carmax Trade-in

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews