State: Georgia Product: Carmax Vehicle Inspection Clear all filters (2 of 17 reviews match)
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I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient
For over 2 months I watched a vehicle in a Carmax office in Hickory NC. It was a 2005 Chevrolet Trailblazer EXT and fully loaded with only 41K miles. It was beautiful. In September, on a Thursday, I saw that it had been transferred to the Greensboro NC store. That day...
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3 comments
Anonymous
#221595

Well well, it is so wonderful to hear from other CarMax customers and their interesting experiences. I too, have had a long experience with my CarMax dealer, and am preparing to visit them again.

The history of my vehicle is as follows. My wife and I visited our dealer in Overland Park/Merriam Kansas to purchase a lovely 2004 Nissan Quest. We were quite happy with the vehicle but noticed there were some malfunctioning electrical issues. We also noted the appearance of possible body repairs and requested a "CarFax".

We were presented with a vehicle history that showed the vehicle had been owned in St.Louis by an individual and then had been repossessed and the title transferred to an autobody repair specialist in St. Louis. We questioned whether this might indicate the vehicle was previously wrecked. We received reassurance that in fact was not the case, as CarMax does not purchase vehicles with significant body damage.

We purchased the car after the dealer agreed to bring all issues to satisfactory. We purchased additional warranty.

The vehicle began to leak from the driver door upon travel through the first rain storm. We attempted to have the issue repaired many times. We were pushed back on until my wife threatened to leave the vehicle and sue. The dealer transferred the car to a Nissan Dealer who found the hinges had been installed improperly after an apparant repair which was "easily found". The dealer agreed to repair/replace the hinges and correct the door alignment. There has been a loud bang in the front end when turning the vehicle at the maximum rotation while backing in either direction. The dealer has been unable to determine any problem with the front end and suggested this was normal. Yeah well whatever. Now the front end is roaring and sounds like the transfer or whatever it is called is going out. We will schedule a repair and hopefully, have a wonderful report of how CarMax "got our problem fixed". Stay tuned auto buyers. The Buyer Beware!!

I believe it is *** shoot when you buy used, no matter from whom you purchase the automobile. It is the follow up that makes the difference. CarMax, here is another chance for you to come through. I hope your word and your warranty was worth it.

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Review
#201818 Review #201818 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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