State: Georgia City: Atlanta Clear all filters (16 of 1165 reviews match)
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1.0
Details
I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient

Short Review on April 13, 2016

1.0
Details
Carmax in Raleigh is TERRIBLE! Bad experience! Terrible customer service! They lost a customer for life!
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Review
#829255 Review #829255 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I bought a 2006 vehicle for my son from carmax in oct 2014. I also financed the car thru carmax financing. It's now oct 2015 and, due to unforeseen circumstances, I have to sell the car. When I took it to carmax to sell it back, I expected to have to pay some money out...
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2 comments
Anonymous
#1241328

30,000 Miles in a year is alot.

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Review
#710794 Review #710794 is a subjective opinion of poster.
Cons
  • See post
Reason of review
See post
Loss
$5000
Preferred solution
Let the company propose a solution
1.0
Details
After buying a car at carmax I had problems with the sunroof. Water was coming inside the car. I was pissed so I took it back to have carmax fix it. They asked if I could leave it there to be repaired and I told them I need a loaner car. The shop manager said they...
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Review
#709973 Review #709973 is a subjective opinion of poster.
Reason of review
Damaged or defective

Staff Review

Carmax in Morrow, GA sucks...Their customer service is is horrible...I will never recommend anyone who is in the market for a new car....frauds!!!!.....
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Review
#633946 Review #633946 is a subjective opinion of poster.
Reason of review
Poor customer service

Car Review

I got a car from carmax jackson ms. Car was not running right took it back to carmax the next day put it in there shop they kept the car for 4 day . Said that they try to call me which was not the truth . I feel like they only trying to get sales no matter what
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Review
#611038 Review #611038 is a subjective opinion of poster.
Reason of review
Damaged or defective

Privacy Policy Review

Beware of sales staff using your information for personal reasons! Clearwater Carmax.
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Review
#570435 Review #570435 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
We went to Carmax today to get an appraisal on our vehicle and we were absolutely shocked by the price they gave us. A very reputable, upper class dealership beat their price by thousands. The sales person even tried to tell us that the appraisal was close to the...
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2 comments
Anonymous
#510142

KBB and NADA priced my car in $5500 (sedan) private party and $4500 average trade in. I went to carmax to see what they offered.

I was insulted by the $1500 offer. Not a typo, I asked why they were insulting me like that??

Their reply was it is what the system tells them. So basically, if you go to Carmax, expect a smack in the face, a foot in your behind, and they take the keys of your car if you let them.

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Review
#309026 Review #309026 is a subjective opinion of poster.
We bought a F150 from car max and paid for it to be transferred up here from Fla.Will the truck is fine but the tires are dry-rotted and unsafe.My husband noticed it the day that we went up there to see it and we did tell the dealer about it.Will they said that they...
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1 comment
Anonymous
#453685

Always get them to do any work you need/want BEFORE you complete the deal!!

Review
#298750 Review #298750 is a subjective opinion of poster.
Loss
$10

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Raleigh, NC

Carmax Raleigh is not a trust worthy store to buy a car from, i bought to cars in less the 6 days apart and both were a let down, the frist smelled like mold and pets i took the car back and service shampoo the carpets and seats, but the smell never came out, i found water in the truck and the spare tire mat was soak and wet, took the car back and got another car was even worst the gas gauge was broke on a 4yr old car and it need front end work as i test drove it the sales rep was in the car and it was shaking at 60mph and they were selling this car to me. what a joke carmax is
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3 comments
Anonymous
#385640

I got my money back, but later i found out the the cars, which both was

2007 sebrings chrysler are bad cars any way , about carmax, just do your homework on the the cars it is all a toss up game anyway, i would buy another car from carmax

Anonymous
#374276

I bought a van from carmax and have had to carry it back over and over to be work on and I really hate to say on one of the trips I recived a loaner car and I left my wallet in it and instead of holding on to it like I was told they would they threw it away it had all my personal information licences c. Card and many other important papers in it I don't understand how I just spent thousands of dollars with them but I did not deserve a phone call or maybe two dollars to drop it in the mail to me. I thought carmax was all about customer service but I guess not.

Anonymous
#370312

Never buy from carmax

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Review
#271132 Review #271132 is a subjective opinion of poster.